Customer reviews of MacManiack

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8,6 /10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews

Summary of reviews

The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.

Reviews 1, 2 and 3 stars

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Loïc F.
Rating: 1 out of 5
Glass replacement impossible to do without professional equipment! Nice of you to mention it! 1st and last order on this site. This is a review that I'm sure will not appear on your site.
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Response from MacManiack
Hello, Thank you for taking the time to share your opinion. We're sorry if you didn't see it before ordering but we do specify on our product sheet : " Warning: This product does not include the LCD or touchscreen. Note: The level of knowledge required to replace the glass of the iPhone 5, 5S or SE is high. Our support is available for return or exchange. Sincerely, MacManiack
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elodie M.
Rating: 2 out of 5
Ordered three items and unfortunately received one that had nothing. However a perfect after sales service
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Megan P.
Rating: 1 out of 5
I was very pleased with the service and the quality of the product. It is very good value for money and the price is very good. We are disappointed because the headphones are not strong at all and bend a lot, so they are very bad! I am very pleased with the quality of the product and the price. I am very pleased with the quality of the product and the price. I will not order from your site again because of the lack of description of the item.
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yann L.
Rating: 3 out of 5
Quick arrival of the package. It's not expensive but the plastic mounting tools provided break at the first request!
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Vincent G.
Rating: 3 out of 5
Sensor damaged on the side. Silicone protection missing. Fast service.
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Patrick H.
Rating: 1 out of 5
My article does not correspond to my request
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Response from MacManiack
Hello Patrick, Thank you for your review. After verification, you ordered a Premium Tempered Glass Film Front Protection iPhone 6 6S Plus and we have not been informed of any anomaly upon delivery. If this is not what you received, please contact our support team so that we can make the necessary arrangements. Sincerely, The MacManiack team
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Patrick B.
Rating: 3 out of 5
pas testé
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Germain C.
Rating: 1 out of 5
The product nothing to say. I'm very pleased with the service and the quality of the product. The first time it was sent to the wrong parcel post at 700km. I'm very pleased with the service and the quality of the product, and I'm very happy with the service. The result was a lot of time spent guessing where my parcel was and unnecessary travel. Impossible to communicate other than by mail not easy to understand each other
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Raphael L.
Rating: 1 out of 5
Hello, You want my opinion ? Here it is! The quality of the items sold has become lamentable and so has the after-sales service. Once again, I had to return an item because of a defect and to not refund the return shipping costs, the after-sales service plays on words. A real dialogue of the deaf. This was my last order! I had decided not to order any more because of many quality issues known in the past (complete screen with a defective component (facetime camera, internal speaker or proximity sensor), battery completely flat and impossible to charge, original screens that are reconditioned internally with low cost touchscreen that "respond" poorly, etc.. ). I'm not sure if this is a good idea or not, but I'm sure it's a good idea. If this is not selling the M****, I do not know what to call it! In short, I bought this screen anyway and it is as described above : not functional ! In this case, the location of the proximity sensor is not correct which means that it does not work. After reassembling the old screen (cracked but functional) everything is back in order. The screen is well and truly at fault. And this time it was the last straw. I asked for a refund and not an exchange under warranty because this screen was not intended for me. I have to say that I am not sure what to do if I have a problem with the screen, but I am sure that I will be able to get a refund. I'm not sure what to do with the item, but I'm sure it's a defective item and it's recognized as such by their service. I'm not sure if I'll be able to get a refund, but I'm not sure if I'll be able to get a refund. I have asked for the deletion of my account because I will never order anything again. 10 minutes later it was done. It is easier to delete a customer account than to solve the problem. Perhaps you have a large enough wallet to afford such an attitude? I would expect nothing less from you. Is this how you train your staff in customer service and business acumen? Anyway, I've said enough, you'll be able to check my words if you want. PS: Wherever I can leave a negative review, I will. Believe me! Best regards,
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Alain L.
Rating: 3 out of 5
Incomplete order, lack of antistatic kit. Missing instructions and no outside help. Disassembling the device quite difficult, and reassembling with the adhesive strips of the battery impossible, these should be delivered in double. Delivery: no problem. quite fast despite the blockages in France at this time. I would appreciate to be able to redo the assembly of the battery delivered with additional adhesive strips. ( there, the battery is not attached ) Thank you. Wishing you a good year 2020.
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Brahim B.
Rating: 1 out of 5
I am very unhappy I received my order a month late and you made me pay for a tool kit that I didn't need. It wasn't the first time I ordered from Macmaniack but it will be the last time
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Response from MacManiack
Hello, Thank you for taking the time to share your review. We apologize again for the delay in getting the items in your order. We offer screen repair kits with all the necessary tools or the screens alone. You have opted for a complete kit and that is what you have received. Our support is at your disposal if you wish to return your product. The MacManiack team
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Jean-Christophe U.
Rating: 3 out of 5
Ordered on November 15 and received on December 19, very long.
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New C.
Rating: 3 out of 5
I've been using it for a while now, but I'm not sure how long it'll take to get it back. But the most regrettable is that despite all my precautions, I lost the home button and touch ID... And yet I followed the tutorial step by step and did everything with meticulousness. Otherwise, the quality of the screen is very good.
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Brayan N.
Rating: 1 out of 5
No, two weeks of waiting to tell me that the product was not in stock. This is absurd, they started me the sum of the article that turns out not to be in stock.
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Response from MacManiack
Hello, Thank you for taking the time to share your opinion. We are however surprised by your comment which does not correspond to the follow-up of your file. Indeed, you ordered on 09/12 and your package was shipped the same day in single letter without tracking as requested when you placed your order. You then contacted us to inform us that you still had not received your package. When you choose a shipment without tracking, your package is indeed not traceable. We did not have any more in stock at that time to offer you an immediate return, which is why we offered you several solutions and why you asked for a refund. With once again our apologies for the parte of your package during the routing by the carrier. Sincerely, Mathieu
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Raphael F.
Rating: 1 out of 5
MacManiak = Scam!! we are sold a screen quality "premium" with the price that goes well and we receive a screen made in china quality less less which is not worth more than 15! a banir!
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anonymous A.
Rating: 1 out of 5
I just ordered a replacement screen for my old galaxy S4 that I still use. I order a samsung screen (samsung was marked on the screen in the picture) and I receive a screen very quickly. problem: it only displays green lines when I turn it on... I report it to the SAV, and I ask why I receive a defective screen in a bubble wrap without a serial number. I'm told it's a compatible screen (it's a samsung screen that doesn't look like a counterfeit, so I ask for the difference between an original screen and a compatible one, I get a vague answer). so I send it back and ask for one that works. I'm sent back a screen (one month later!) that works but with edges that are so unstuck that I can't press the home button. I'm a bit angry when I ask for my money back because I'm told to send it back at my expense! I finally decide to take one of another color, but certified as an original samsung part, and I add the difference for this exceptional part. I finally receive a screen in bubble wrap without a box and without a serial number, but it works. after a few minutes of use, I realize that the screen is a little unstuck at the bottom and it makes a small unpleasant click when I touch the screen. I'm going to change my phone because it's annoying and I'm tired of fighting for nothing. The only positive point is that I got a refund of the amount I had paid to get the hypothetical original screen (it's the least I could do, I shouldn't have even asked for it).
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patrick A.
Rating: 2 out of 5
Hello, I did not receive the right battery. I ordered for an iPhone 6 and received for an iPhone 5. Now, I took my iPhone apart and I am without a phone. I am waiting for a reaction from MacManiak's after sales service
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Kevin N.
Rating: 3 out of 5
Site normal, rien a dire
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Clotilde C.
Rating: 1 out of 5
Good evening, I will contact you because it is impossible to evaluate. I never received the tempered glass nor the rest of my order.
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Louis S.
Rating: 3 out of 5
Fast shipping piece a bit twisted
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froment V.
Rating: 3 out of 5
Good products but they are not clear on the means of delivery. I had to cancel an order because they said my order could not be sent by letter. But then why do they offer letter as a delivery option?
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Bernard E.
Rating: 2 out of 5
Neant
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jonathan D.
Rating: 1 out of 5
I have been a customer of yours since your creation but I would like to order again. I am a customer since your creation but I will not order anymore
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Louis S.
Rating: 3 out of 5
Disappointed with the tablecloth because the sticky part of the buttons was missing. I tried to glue it because I needed it... I recommended one and I'm keeping my fingers crossed that it will conform and have all the sticky parts
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Quentin L.
Rating: 1 out of 5
Unusable tool.... I order often but there more than a month to have my order and moreover with parts and tool of bad quality and even unusable ... well I think I'll look elsewhere
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Grégoire M.
Rating: 1 out of 5
Defective product
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New C.
Rating: 3 out of 5
Photo not contractual. Promise of battery origin apple with logo. Same for the cable. It is nothing to receive. The original battery weighed 32g that received 29g. It holds the charge for how long? The tools for unclipping are fragile.
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anonymous A.
Rating: 1 out of 5
I can't give mac maniack.com a rating I still haven't received my package shipped a month ago
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anonymous A.
Rating: 3 out of 5
The last orders are laborious. There are missing items or the entire order has not been delivered, which has been the case for me for the last 3 weeks. What's more, I ordered items that were advertised. A little disappointed lately
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anonymous A.
Rating: 3 out of 5
Product ordered made available when it was not
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anonymous A.
Rating: 1 out of 5
I am not happy with my experience on the site. Indeed, I ordered an apple watch bracelet SKY BLUE and I have, on the contrary, received an apple watch bracelet NIGHT BLUE so absolutely not the product ordered. I tried to send it back but impossible to do the steps explained for the return. I was very disappointed and I do not recommend this site.
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anonymous A.
Rating: 1 out of 5
The order did not match the product description at all. Not compatible!
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anonymous A.
Rating: 3 out of 5
the site is good, but the tools to change the battery are not great.
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anonymous A.
Rating: 2 out of 5
Disappointed with your article Rear lens protection for my iPhone X. You note compatible with the X, I bought 2. Both of them don't fit on it. I had to throw them in the trash. Deceptive business practice.
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anonymous A.
Rating: 3 out of 5
I have received my order BUT I am missing the Lighting wire - silver color. Please send it to my private address: rue des Fontaines 7 in 4219 Meeffe.
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anonymous A.
Rating: 1 out of 5
I have ordered from them twice and twice the order was not correct. I didn't say anything the first time and was satisfied with what they sent me. I asked for compensation for my second order, they sent me the wrong items TWICE! A shame!!! I will never order from them again and I don't recommend it to everyone I know.
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anonymous A.
Rating: 3 out of 5
Fast and correct delivery. Nevertheless, the product does not work...
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anonymous A.
Rating: 3 out of 5
okay
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anonymous A.
Rating: 1 out of 5
So I'm doing a review again since the last one was deleted...... so bad part received compared to my order and no customer service by phone..... not to mention the orders waiting 15 days while they are marked available at the time of the order.
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Response from MacManiack
Hello Benoit, Your previous review "Received a wifi antenna....." was not published because the purchase experience was not filled in and therefore did not respect the TOS. We apologize if you have not received the part ordered, our support is indeed available by mail to correct this as soon as possible at [email protected], all requests are processed the same day (excluding weekend). Concerning the availability of the products, it is informed on each of our product sheets before the order is placed. Wishing you a good day. The MacManiack team
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anonymous A.
Rating: 3 out of 5
I did not receive the invoice
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Response from MacManiack
Hello Catherine, We have chosen to go paperless, all your invoices are available and can be downloaded via your customer area. Sincerely, MacManiack