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C
Rating: 5 out of 5
Good professionals
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Customer reviews of MacManiack
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews
Summary of reviews
The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Part conforms to my request fast delivery
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A
Rating: 5 out of 5
The products were as described and delivered on time.
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Y
Rating: 2 out of 5
I placed my order on Nov 28 at 12pm. I tried to modify it without success and then asked to cancel it on the 29th at 11am before it was shipped. No answer. I received an email on the 30th to tell me that it was being prepared and then shipped! You are fast to send orders but not to answer your customers...
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Response from MacManiack
Hello Yolaine, Thank you for your message :-) Indeed, we do our best to ship your orders quickly and have fewer tools to intercept them efficiently. As we were unable to stop this order before it was shipped, our team sent you a return form allowing you to return it to us, at our expense of course. Upon receipt, we will be able to register your refund request for this order. We remain available if needed, do not hesitate. Sincerely, The MacManiack Team
J
Rating: 1 out of 5
The package was picked up at the collection point by a person unknown to our company. Why is it no longer possible to be delivered to your own address?
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Response from MacManiack
Hello Jean-Marc, Thank you for your comment. You have indeed selected the Relais Pickup mode of transport in order to be delivered in a parcel relay at a retailer's, and it is in this sense that our logistics team has shipped your order. Do not hesitate to consult your mailbox, our team has already contacted you about this :-) Rest assured, we always find solutions. See you soon! Sincerely, The MacManiack Team
M
Rating: 5 out of 5
Delivery a little long, but well received... No problem
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J
Rating: 5 out of 5
Envoi rapide
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M
Rating: 4 out of 5
WITH THE TUTOS IT HELPS
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F
Rating: 1 out of 5
never received my order!
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Response from MacManiack
Hello Frédéric, Thank you for your comment. Due to the second lockdown and the approach of the holiday season, carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. Do not hesitate to consult your mailbox, our team came back to you because in only 2 days it will be possible to open a complaint with the carrier following this letter sent since the 30/11/2020 by our team. We remain at your entire disposal for any further information, do not hesitate. Sincerely, The MacManiack Team
N
Rating: 5 out of 5
impeccable service, fast delivery, quality of the goods
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N
Rating: 4 out of 5
good reactivity of the site and of my interlocutors
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C
Rating: 5 out of 5
Easy navigation, no doubt about which parts to order
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F
Rating: 5 out of 5
Very good.
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J
Rating: 4 out of 5
Ordered November 2nd. received December 3rd. out of stock. ...otherwise the follow-up, the price and the kindness were perfect.....thanks again
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P
Rating: 5 out of 5
Very satisfied, finally a shop from France and not from the Netherlands.
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H
Rating: 5 out of 5
Everything is ok very fast delivery
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M
Rating: 5 out of 5
Very good repairer!
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H
Rating: 1 out of 5
I had to send an email to know that the product was available, return is very difficult. I'm waiting to see if I get a refund as I explicitly requested.
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Response from MacManiack
Hello Hafsa, We thank you for your message and we are sorry for this experience... The refund of the part has been done by our team yesterday afternoon, as you already know. We remain available for any further information. A very nice day to you! Sincerely, The MacManiack Team
J
Rating: 1 out of 5
Almost 3 weeks and we still haven't received anything! How can we be satisfied?
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Response from MacManiack
Hello Jérôme, We thank you for your message and we are sorry to hear this news :- / Your package was indeed shipped by Colissimo International on 11/25/2020, as indicated by the tracking number that our team sent you by e-mail. It seems that you have not yet contacted us about this delay in delivery due to the carrier. Due to the second lockdown and the approach of the end of year holidays, the carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. However, our team has taken the precaution of requesting an investigation from their department to find out more about this delivery incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The MacManiack Team
C
Rating: 4 out of 5
The order was easy. However, the product description was not complete: no info if the lightning to jack adapter is a 4 or 3 contacts (with or without microphone). I ordered it hoping that it would take into account the microphone, but it does not.
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M
Rating: 5 out of 5
Fast delivery
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D
Rating: 2 out of 5
I ordered an iPhone 6S battery and received an iPhone 5 battery. Sincerely
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Response from MacManiack
Hello Denis, We are sorry to hear about this information... It seems that you have not yet contacted our team on this subject. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
N
Rating: 5 out of 5
genial super rapide ++++++
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G
Rating: 5 out of 5
Received on time, I recommend this site
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L
Rating: 4 out of 5
Hello very good for me good reference fast delivery Thank you
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P
Rating: 5 out of 5
Fast delivery good quality material very reasonable price
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N
Rating: 4 out of 5
Fast reception
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N
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Envoi rapide
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E
Rating: 5 out of 5
fast shipping, perfect
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P
Rating: 5 out of 5
Very satisfied.
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S
Rating: 5 out of 5
Arrive in just 10 days perfect ????
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J
Rating: 2 out of 5
Order placed on 17/10/2020 Received on 27/11/2020 Can surely do better
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A
Rating: 5 out of 5
The company has a very good site to order any computer equipment. The only drawback is that it is not the cheapest on the market but the quality is perhaps at this price.
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N
Rating: 5 out of 5
In fact, this is not exactly what I wanted. But the order arrived on time. Very satisfied. Thank you.
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P
Rating: 4 out of 5
Correct site but a little difficult from a smartphone
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J
Rating: 5 out of 5
Fast, efficient and quality material.
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A
Rating: 4 out of 5
Correct service. The delivery time was correct and the package arrived in good condition.
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