Customer reviews of MacManiack

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8,6 /10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews

Summary of reviews

The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.

Reviews 1 and 2 stars

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Brahim B.
Rating: 1 out of 5
I am very unhappy I received my order a month late and you made me pay for a tool kit that I didn't need. It wasn't the first time I ordered from Macmaniack but it will be the last time
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Response from MacManiack
Hello, Thank you for taking the time to share your review. We apologize again for the delay in getting the items in your order. We offer screen repair kits with all the necessary tools or the screens alone. You have opted for a complete kit and that is what you have received. Our support is at your disposal if you wish to return your product. The MacManiack team
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Brayan N.
Rating: 1 out of 5
No, two weeks of waiting to tell me that the product was not in stock. This is absurd, they started me the sum of the article that turns out not to be in stock.
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Response from MacManiack
Hello, Thank you for taking the time to share your opinion. We are however surprised by your comment which does not correspond to the follow-up of your file. Indeed, you ordered on 09/12 and your package was shipped the same day in single letter without tracking as requested when you placed your order. You then contacted us to inform us that you still had not received your package. When you choose a shipment without tracking, your package is indeed not traceable. We did not have any more in stock at that time to offer you an immediate return, which is why we offered you several solutions and why you asked for a refund. With once again our apologies for the parte of your package during the routing by the carrier. Sincerely, Mathieu
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Raphael F.
Rating: 1 out of 5
MacManiak = Scam!! we are sold a screen quality "premium" with the price that goes well and we receive a screen made in china quality less less which is not worth more than 15! a banir!
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anonymous A.
Rating: 1 out of 5
I just ordered a replacement screen for my old galaxy S4 that I still use. I order a samsung screen (samsung was marked on the screen in the picture) and I receive a screen very quickly. problem: it only displays green lines when I turn it on... I report it to the SAV, and I ask why I receive a defective screen in a bubble wrap without a serial number. I'm told it's a compatible screen (it's a samsung screen that doesn't look like a counterfeit, so I ask for the difference between an original screen and a compatible one, I get a vague answer). so I send it back and ask for one that works. I'm sent back a screen (one month later!) that works but with edges that are so unstuck that I can't press the home button. I'm a bit angry when I ask for my money back because I'm told to send it back at my expense! I finally decide to take one of another color, but certified as an original samsung part, and I add the difference for this exceptional part. I finally receive a screen in bubble wrap without a box and without a serial number, but it works. after a few minutes of use, I realize that the screen is a little unstuck at the bottom and it makes a small unpleasant click when I touch the screen. I'm going to change my phone because it's annoying and I'm tired of fighting for nothing. The only positive point is that I got a refund of the amount I had paid to get the hypothetical original screen (it's the least I could do, I shouldn't have even asked for it).
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patrick A.
Rating: 2 out of 5
Hello, I did not receive the right battery. I ordered for an iPhone 6 and received for an iPhone 5. Now, I took my iPhone apart and I am without a phone. I am waiting for a reaction from MacManiak's after sales service
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Clotilde C.
Rating: 1 out of 5
Good evening, I will contact you because it is impossible to evaluate. I never received the tempered glass nor the rest of my order.
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Bernard E.
Rating: 2 out of 5
Neant
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jonathan D.
Rating: 1 out of 5
I have been a customer of yours since your creation but I would like to order again. I am a customer since your creation but I will not order anymore
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Quentin L.
Rating: 1 out of 5
Unusable tool.... I order often but there more than a month to have my order and moreover with parts and tool of bad quality and even unusable ... well I think I'll look elsewhere
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Grégoire M.
Rating: 1 out of 5
Defective product
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anonymous A.
Rating: 1 out of 5
I can't give mac maniack.com a rating I still haven't received my package shipped a month ago
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anonymous A.
Rating: 1 out of 5
I am not happy with my experience on the site. Indeed, I ordered an apple watch bracelet SKY BLUE and I have, on the contrary, received an apple watch bracelet NIGHT BLUE so absolutely not the product ordered. I tried to send it back but impossible to do the steps explained for the return. I was very disappointed and I do not recommend this site.
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anonymous A.
Rating: 1 out of 5
The order did not match the product description at all. Not compatible!
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anonymous A.
Rating: 2 out of 5
Disappointed with your article Rear lens protection for my iPhone X. You note compatible with the X, I bought 2. Both of them don't fit on it. I had to throw them in the trash. Deceptive business practice.
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anonymous A.
Rating: 1 out of 5
I have ordered from them twice and twice the order was not correct. I didn't say anything the first time and was satisfied with what they sent me. I asked for compensation for my second order, they sent me the wrong items TWICE! A shame!!! I will never order from them again and I don't recommend it to everyone I know.
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anonymous A.
Rating: 1 out of 5
So I'm doing a review again since the last one was deleted...... so bad part received compared to my order and no customer service by phone..... not to mention the orders waiting 15 days while they are marked available at the time of the order.
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Response from MacManiack
Hello Benoit, Your previous review "Received a wifi antenna....." was not published because the purchase experience was not filled in and therefore did not respect the TOS. We apologize if you have not received the part ordered, our support is indeed available by mail to correct this as soon as possible at [email protected], all requests are processed the same day (excluding weekend). Concerning the availability of the products, it is informed on each of our product sheets before the order is placed. Wishing you a good day. The MacManiack team
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anonymous A.
Rating: 1 out of 5
I made an order on Monday, October 14 at 10 am in return in the day I received an email that mindiquer that my order had been taken into account that was already shipped delivery times was 72 hours maximum we are today Monday 21 And I still have received nothing where is my order god only knows
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anonymous A.
Rating: 1 out of 5
I have not received my order yet.
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anonymous A.
Rating: 1 out of 5
navigation on the site is not obvious, no guide sent with the order
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anonymous A.
Rating: 1 out of 5
Unacceptable customer service : due to a stock shortage not visible at the time of the order, the package arrived with many missing elements without even an alert from macmaniack when it was sent. I'm not sure how much I'm going to pay for my order, but I'm sure I'll be able to pay for it. I strongly advise against this.
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Response from MacManiack
Hello, Thank you for sharing your opinion. In view of your comment, your experience does not seem to be satisfactory, and we apologize for the inconvenience caused. I invite you once again to contact our customer support, so that a viable and immediate solution is proposed to you. Sincerely,