The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
It is true that the case I ordered is very beautiful and that the touch is magnificent but I bought this case for my daughter for an iPad Air of 2020 and the case is not for an iPad Air of 2020 but for an iPad Air of 2017 on the other hand I did not find anywhere on the site an indication of which iPad it is I have not yet contacted the SAV of the site The product was sent rather quickly and well packaged It would be wonderful that the descriptions of the products will be a little more detailed even if it is only a case
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Response from MacManiack
Hello Florin, Thank you for your comment and we are sorry to hear about this information. That said, you did not order a case for the iPad Air but for the MacBook Air 13. Our team has already contacted you about this and has been waiting for your feedback since last Thursday to find out more about it. We wish you an excellent afternoon and remain available if needed, do not hesitate! Sincerely, The SOSav.fr Team
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Jérôme D.
Rating: 4 out of 5
Conforming product already assembled
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Dominique K.
Rating: 4 out of 5
RAS merci
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Annette Christine H.
Rating: 1 out of 5
No information on the status of my order, except on request after 1 month and after 2 months. Very poor experience.
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Response from MacManiack
Hello Annette, We thank you for your comment and confirm again that the part received for your order did not fully meet our quality standards and has been removed from stock. This quality action carried out by our team normally results in an automatic message being sent, and we are sorry to see that you have not received it. You can check the status of your order in real time on your customer area, in this case, it was indeed indicated that it was awaiting restocking. We apologize if this state has lacked clarity and remain at your disposal for any additional information, do not hesitate. Have a nice day. Sincerely, The MacManiack Team
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BERNARD M.
Rating: 4 out of 5
Easy to navigate, except for a small problem with the delivery which took more or less three weeks.
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IAN M.
Rating: 4 out of 5
It takes some skill with the mouse to navigate it. The site and the staff are good - I needed to contact them before I ordered. The product I ordered broke and I have been waiting for a few days for a reply to my complaint with a photo, which leads me to revise my assessment...
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HENRI W.
Rating: 4 out of 5
Fast and efficient
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Cathy B.
Rating: 4 out of 5
Bon cite
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David C.
Rating: 1 out of 5
Out of 8 items ordered in Dec-20, I waited for the delivery without much urgency. After a while I asked why it wasn't arriving and was told that the burner and the iPhone screen protector were missing. I was offered a partial delivery of 6 items and the rest (2 items) in 15 days. I did not require it, because I was not in a hurry, I could wait 15 days. I have been very satisfied with the service and the product. I was told that 2 items were still missing but they were not the same. Now it's the left speaker and the Macbook Pro battery that are missing! The mustard is getting on my nose and I ask for a partial delivery of the 6 items out of the 8. Last week I received 3 of the 6! This is the state of the situation for now, I hope it will be resolved as soon as possible!
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Response from MacManiack
Hello David, We thank you for your comment and are sorry for these incidents indeed unpleasant. With the health crisis, our restocking may have experienced additional delays and we sincerely apologize, we experience them exactly as you do because we are dependent on our suppliers too. Our team contacted you yesterday and is waiting for your return with impatience in order to clarify the situation and find a solution as soon as possible. Everything will be back in order soon, rest assured :-) We thank you for your patience and of course remain at your disposal if needed, do not hesitate. Sincerely, The MacManiack Team
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Majdouline S.
Rating: 1 out of 5
I ordered a survivor shell instead I received another shell that has nothing to do with it and very bad quality.since I sent several emails of complaint but nothing any response from them and their phone number is untraceable Frankly never again I recommend
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Response from MacManiack
Hello Majdouline, We thank you for your comment and are sorry for this incident. On the other hand, we usually reply to all emails sent within a few hours, so perhaps you should check your spam? Because you received a reply from our team the day after your request at [email protected], i.e. on 19-02 at 09:37 exactly. We are waiting for your return so that we can start processing this request. In the meantime, we wish you a very nice day and see you soon! Sincerely, The MacManiack Team
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Sylvie B.
Rating: 4 out of 5
Thanks to the search tool, I easily found the items I needed. My order was delivered quickly, and I am fully satisfied with my items
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Pierre-Adrien C.
Rating: 4 out of 5
Satisfied. I ordered an original quality iPhone 8 screen kit. I received the item in 3 days. Not sure if the part is a real original, but the quality is not far off. For the price (38), I am satisfied.
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jean patrick B.
Rating: 4 out of 5
WELL
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Thomas G.
Rating: 4 out of 5
Despite a small delay due to the supplier. Received article is corresponding to the expectation.
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Stéphane M.
Rating: 4 out of 5
Good overall, just needs a little description of the products
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RAFAEL V.
Rating: 1 out of 5
Unlikely return process
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Response from MacManiack
Hello Rafael, We thank you for your message and we are sorry if the process of taking care of your problem seemed complex by sending these two pictures. In this case, it is necessary for us to be able to target where the problem comes from in order to avoid it happening again. This also allows you to cover yourself in case of breakage carrier in cases where the product and likely to be returned to our premises. As a reminder, this information is indicated in the general conditions of sale that you have read and accepted before validating your order :-) Our team remains at your disposal and awaits your return. Have a nice day. Sincerely, The MacManiack Team
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lyly C.
Rating: 3 out of 5
because no way to contact
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lamine S.
Rating: 3 out of 5
The site is good but there are too many ads that prevent you from seeing what you are looking for.
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Marie Z.
Rating: 4 out of 5
Fast delivery in 2 times One cover arrived damaged, the sales department reacted very quickly and sent another one
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Christophe L.
Rating: 1 out of 5
I'm not sure I'd be able to do that. 1 month to receive... I absolutely do not recommend
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Response from MacManiack
Hello Christophe, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this item. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day ! The MacManiack team
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François F.
Rating: 4 out of 5
Very good, professional and fast site
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Mathias B.
Rating: 3 out of 5
Too long a delay
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Tom D.
Rating: 4 out of 5
the battery was well packed. They respond to emails in a timely manner. I just wish I had been notified automatically when the stock was empty as I waited without knowing exactly why. The problem was not waiting but not being notified and not having any knowledge of the delay.
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Eric J.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product.
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Stéphanie S.
Rating: 1 out of 5
Delivery 2 months after the order. I had to call again.......
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Response from MacManiack
Hello Stephanie, We thank you for your message and we are sorry for this incident :-( Indeed, this delay is quite abnormal. With the latest events, not to mention the health crisis, our restocking may have experienced additional delays and we apologize, we are unfortunately dependent on our suppliers, just like you. We remain available for any additional information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Beauchamp O.
Rating: 4 out of 5
Well
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Jean-Marc V.
Rating: 4 out of 5
Meets my expectations.
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Nathan S.
Rating: 3 out of 5
Delivery ok Product bad quality
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Rodolphe G.
Rating: 1 out of 5
2 months waiting, item in stock.
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CAROLE L.
Rating: 4 out of 5
Delivery in good condition
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DEMEUSE D.
Rating: 1 out of 5
The battery is not working properly. I had to put the old one back in.
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Louis V.
Rating: 4 out of 5
Everything is ok except for the delivery which is a bit slow. One week to receive the package.
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jean-luc V.
Rating: 3 out of 5
Hello The smallest screwdriver concerning the 2 screws to remove the shell of the iPhone 6 does not hook the screws I think to a manufacturing problem well to you
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Maarten S.
Rating: 1 out of 5
The site gives false and misleading information. The pictures do not match the product received. I purchased a holder for the Iwatch 38mm - 42mm. The cutout for the charger was actually 6mm too large for the Iwatch 38mm/42mm chargers, which means the charger will not stay in place and therefore not be usable. They also say the holder is weighted and has a non-slip coating, which is not the case. Emailed the service department several times who, although in a friendly manner, continue to argue that it makes sense that the cutout is too large because the charger for a 38mm Iwatch is smaller than the charger for a 42mm Iwatch, which it is not. Misleading site!!!
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Matthieu S.
Rating: 4 out of 5
RAS, short delivery time
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Olivier A.
Rating: 1 out of 5
A BLAGUE! I waited 7 weeks to receive a different hull than the one I ordered...
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Response from MacManiack
Hello Olivier, Thank you for your message and we are sorry to hear about this information. Our team came back to you this Monday at 11:12 am in order to start the handling of this after-sales service request and we haven't heard back from you yet: don't hesitate to check your SPAMS mails if needed. We remain at your disposal for any further information, do not hesitate. A very nice day to you. Sincerely, The MacManiack Team
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Fernand G.
Rating: 1 out of 5
It took a long time to receive a product that did not match my phone.
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Response from MacManiack
Hello Fernand, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Driss A.
Rating: 4 out of 5
Nothing to say Good quality
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Alexis S.
Rating: 1 out of 5
Disappointed...! Not to say angry! For 180 pieces of hardware, I end up with an iPad that still doesn't work and an iPhone that doesn't work as well as before! LiPad gen6: the screen works but not the menu button, the button's panel is totally opened in two. LiPhone: the touch screen is blocked all the time, I have to lock/unlock the iPhone to get the touch back! The front camera worked once during a FaceTime call and has not worked since! The battery is delivered without the double-sided sticker, same for the screen! It might be useful to mention this in the description of the item! I was expecting much better from an apple parts specialist, especially at this price!
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Response from MacManiack
Hello Alexis, We are sorry to hear this information. However, it seems that you have not yet contacted our team concerning these possibly defective parts received in mid-January... In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] to start with: our team will be happy to find a solution for you quickly, as always :-) Have a nice day! Sincerely, The MacManiack team
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jonathan H.
Rating: 1 out of 5
The problem is that I bought both products but they both burned out
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Response from MacManiack
Hello Jonathan, We are amazed and very sorry to hear this information. This is a big first! However, it seems that you have not yet contacted our team regarding this incident. We invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The MacManiack team
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