The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
I ordered a survivor shell instead I received another shell that has nothing to do with it and very bad quality.since I sent several emails of complaint but nothing any response from them and their phone number is untraceable Frankly never again I recommend
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Response from MacManiack
Hello Majdouline, We thank you for your comment and are sorry for this incident. On the other hand, we usually reply to all emails sent within a few hours, so perhaps you should check your spam? Because you received a reply from our team the day after your request at [email protected], i.e. on 19-02 at 09:37 exactly. We are waiting for your return so that we can start processing this request. In the meantime, we wish you a very nice day and see you soon! Sincerely, The MacManiack Team
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RAFAEL V.
Rating: 1 out of 5
Unlikely return process
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Response from MacManiack
Hello Rafael, We thank you for your message and we are sorry if the process of taking care of your problem seemed complex by sending these two pictures. In this case, it is necessary for us to be able to target where the problem comes from in order to avoid it happening again. This also allows you to cover yourself in case of breakage carrier in cases where the product and likely to be returned to our premises. As a reminder, this information is indicated in the general conditions of sale that you have read and accepted before validating your order :-) Our team remains at your disposal and awaits your return. Have a nice day. Sincerely, The MacManiack Team
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lyly C.
Rating: 3 out of 5
because no way to contact
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lamine S.
Rating: 3 out of 5
The site is good but there are too many ads that prevent you from seeing what you are looking for.
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Christophe L.
Rating: 1 out of 5
I'm not sure I'd be able to do that. 1 month to receive... I absolutely do not recommend
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Response from MacManiack
Hello Christophe, We thank you for your comment and we are sorry to see that your order does not offer you complete satisfaction. It seems that you have not yet contacted our team regarding this item. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day ! The MacManiack team
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Mathias B.
Rating: 3 out of 5
Too long a delay
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Stéphanie S.
Rating: 1 out of 5
Delivery 2 months after the order. I had to call again.......
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Response from MacManiack
Hello Stephanie, We thank you for your message and we are sorry for this incident :-( Indeed, this delay is quite abnormal. With the latest events, not to mention the health crisis, our restocking may have experienced additional delays and we apologize, we are unfortunately dependent on our suppliers, just like you. We remain available for any additional information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Nathan S.
Rating: 3 out of 5
Delivery ok Product bad quality
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Rodolphe G.
Rating: 1 out of 5
2 months waiting, item in stock.
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DEMEUSE D.
Rating: 1 out of 5
The battery is not working properly. I had to put the old one back in.
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jean-luc V.
Rating: 3 out of 5
Hello The smallest screwdriver concerning the 2 screws to remove the shell of the iPhone 6 does not hook the screws I think to a manufacturing problem well to you
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Maarten S.
Rating: 1 out of 5
The site gives false and misleading information. The pictures do not match the product received. I purchased a holder for the Iwatch 38mm - 42mm. The cutout for the charger was actually 6mm too large for the Iwatch 38mm/42mm chargers, which means the charger will not stay in place and therefore not be usable. They also say the holder is weighted and has a non-slip coating, which is not the case. Emailed the service department several times who, although in a friendly manner, continue to argue that it makes sense that the cutout is too large because the charger for a 38mm Iwatch is smaller than the charger for a 42mm Iwatch, which it is not. Misleading site!!!
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Olivier A.
Rating: 1 out of 5
A BLAGUE! I waited 7 weeks to receive a different hull than the one I ordered...
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Response from MacManiack
Hello Olivier, Thank you for your message and we are sorry to hear about this information. Our team came back to you this Monday at 11:12 am in order to start the handling of this after-sales service request and we haven't heard back from you yet: don't hesitate to check your SPAMS mails if needed. We remain at your disposal for any further information, do not hesitate. A very nice day to you. Sincerely, The MacManiack Team
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Fernand G.
Rating: 1 out of 5
It took a long time to receive a product that did not match my phone.
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Response from MacManiack
Hello Fernand, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Alexis S.
Rating: 1 out of 5
Disappointed...! Not to say angry! For 180 pieces of hardware, I end up with an iPad that still doesn't work and an iPhone that doesn't work as well as before! LiPad gen6: the screen works but not the menu button, the button's panel is totally opened in two. LiPhone: the touch screen is blocked all the time, I have to lock/unlock the iPhone to get the touch back! The front camera worked once during a FaceTime call and has not worked since! The battery is delivered without the double-sided sticker, same for the screen! It might be useful to mention this in the description of the item! I was expecting much better from an apple parts specialist, especially at this price!
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Response from MacManiack
Hello Alexis, We are sorry to hear this information. However, it seems that you have not yet contacted our team concerning these possibly defective parts received in mid-January... In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] to start with: our team will be happy to find a solution for you quickly, as always :-) Have a nice day! Sincerely, The MacManiack team
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jonathan H.
Rating: 1 out of 5
The problem is that I bought both products but they both burned out
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Response from MacManiack
Hello Jonathan, We are amazed and very sorry to hear this information. This is a big first! However, it seems that you have not yet contacted our team regarding this incident. We invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The MacManiack team
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Victor S.
Rating: 1 out of 5
I received my order 2 months late with no apology, no compensation. I would advise my friends and family against
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Response from MacManiack
Hello Victor, Thank you for your comment and we are sorry for this delay beyond our control. However, an e-mail was sent to you afterwards and I am surprised that it did not reach you, perhaps it is in your spam? I will do what is necessary in any case to forward it to you again. Our team is of course at your disposal for any further information at [email protected], do not hesitate to contact us if necessary. Have a nice day. Sincerely, The MacManiack Team
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alain R.
Rating: 3 out of 5
I was sent the wrong model
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josé C.
Rating: 1 out of 5
LAME, LAME, LAME. LOST PRODUCT, EXAGGERATED DEMANDS, WASTE OF TIME, SEA** WHAT. SITE ON NON GRATA LIST
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Response from MacManiack
Hello Jose, Thank you for your comment and we are sorry that your customer experience was not ideal. Indeed, it seems that the postal services neglected this shipment, and we are sincerely sorry for that. As you already know, we are entirely dependent on the carriers, just as you are, and suffer their mistakes in the same way. Our team is nevertheless at your disposal if you need, do not hesitate. Have a nice day. Sincerely, The MacManiack Team
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BEE P.
Rating: 3 out of 5
Order received partially, apparently the articles are not in stock at the validation of the order, it is long....
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Jeanmichel B.
Rating: 1 out of 5
You order a cable and a charger (normal) and you only receive the cable. Charger later (one day...)
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Response from MacManiack
Hello Jean-Michel, Thank you for your comment. As we have indicated by message, the USB 3 Ports Quick Charge has been backordered, visible from your online customer area if needed. We have received information from our supplier that they are experiencing a slowdown in restocking this part. The delivery of our stock has therefore been delayed, and our team has made sure to send you the parts that are already available. We remain available for any further information at [email protected] if needed. Sincerely, The MacManiack Team
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julia P.
Rating: 3 out of 5
Fast shipping, quick pick up, but product seems fragile
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Éric C.
Rating: 3 out of 5
I have to say that I am very satisfied with the product. I have to say that I am very satisfied with the product. Otherwise, the product is conform.
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Olard G.
Rating: 3 out of 5
Delivery time much longer than expected
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CHRISTINE T.
Rating: 1 out of 5
Very disappointed with my order. After waiting about 10 days for the restocking, I received a piece that seems to be used dust has a lot of scratches screws with traces of rust and no screws marked. Unbelievable! The customer service asked me for pictures and I was quickly refunded. But I wasted a lot of time! Bad experience
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Response from MacManiack
Hello Christine, Thank you for your comment and we are sorry for this bad experience. It happens that supplier errors slip through despite all our good care, and fortunately, this was indeed resolved quickly. We remain at your disposal if needed. Have a nice day. Sincerely, The MacManiack Team
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Frédéric M.
Rating: 3 out of 5
Great delivery time but the connector ordered does not work
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alain D.
Rating: 1 out of 5
Unsuitable battery connector for iphone6
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Nicolas M.
Rating: 1 out of 5
Incomplete package missing the seal. Dock received does not match the photo on the site. Mail made still waiting for response. Very unhappy with the service and I intend if no news to take care ardently your E. reputation.
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philippe D.
Rating: 1 out of 5
no answer in case of problem, too long delay.
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Response from MacManiack
Hello Philippe, We are sorry to see that your order does not give you complete satisfaction. After checking, we see that you never contacted our team about your order. If you need to, please start writing to us at [email protected]: our team will be happy to help you as soon as we receive a message from you :-) Have a great day ! The MacManiack team
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Alban P.
Rating: 3 out of 5
Good follow up on the email but did not reply to the email. Well, it was during the holidays. I can understand that.
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ALAIN C.
Rating: 3 out of 5
Order received halfway, item missing for over a month.
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Ludivine M.
Rating: 1 out of 5
I ordered in November and on the website nothing was indicated that the stocks were empty. I waited more than a month for my order. I am very satisfied with what I ordered but not with the logistics.
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Response from MacManiack
Hello Ludivine, We thank you for your comment and we are sorry if the product you ordered was out of stock at the time you placed your order. With the health crisis and the end of year holidays, our restocking may have experienced additional delays beyond our control and we apologize for this. Our team remains at your disposal and at your disposal if needed, do not hesitate. Sincerely, The MacManiack Team
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Jan R.
Rating: 1 out of 5
Doesn't work, then I put the original in. It works.
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Response from MacManiack
Hi Jan, Thank you for your comment and we are sorry to hear that your order is not to your complete satisfaction. It seems that you have not yet contacted our team regarding this possibly defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
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Camille N.
Rating: 1 out of 5
I will never order from this site again !!!!!
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Response from MacManiack
Hello Camille, We thank you for your comment and we are sorry for this new incident. Indeed, some restocking has been delayed in recent months due to the period we are going through, in spite of ourselves, and we apologize for these delays beyond our control. Our team is at your disposal and has reserved you a small surprise by e-mail ;-) Very nice day to you. Sincerely, The MacManiack Team
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Louise L.
Rating: 1 out of 5
I have received a product twice that does not conform to the specifications or does not work. In view of the urgency of the situation (broken phone) I had to deal with
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Response from MacManiack
Hello Louise, We are sorry for this bad experience... We notice that you did not contact our team directly about this issue. Please feel free to email us at [email protected] to find a solution. We are also available on all social networks if needed. Sincerely, The MacManiack team
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Loïc O.
Rating: 3 out of 5
Was a Belgian company before. shipping costs have increased and the delivery time has gone from 1 day before to 3 weeks now. despite this I found a compatible mag safe charger acceptable compared to the rest of the market (amazon)
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Renaux J.
Rating: 1 out of 5
not received the order
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Response from MacManiack
Hello, Thank you for your comment and we are sorry that your order has not yet arrived safely. According to the tracking system, the postal address you indicated was unknown, and the package was automatically returned by their services. However, it seems that you have not yet contacted our team about this. In order to clarify this order, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
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Rudolf V.
Rating: 3 out of 5
I made a mistake with my order and contacted mcmaniack's customer service. I was unable to reach them by phone. They agreed to send the goods back to them. I have to say that I am very pleased with the service I received from mcmaniack and that I have been very satisfied with my purchase. I am disappointed
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Alexandre Doudou K.
Rating: 3 out of 5
It's the 4th time I've ordered and I want to send the product back... customer service is dead after 2 3 messages .... no phone number... pity
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SERGE D.
Rating: 3 out of 5
#NOM?
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