The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
The image of the product ordered does not match what I received. Same function for the product but a completely different company. Fast delivery and reasonable costs.
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vincent C.
Rating: 3 out of 5
pleasant site but products not in conformity
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Pablo G.
Rating: 1 out of 5
Order not received.
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LONGIN B.
Rating: 3 out of 5
The delivery time is very long
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Jean-Marc C.
Rating: 1 out of 5
The package was picked up at the collection point by a person unknown to our company. Why is it no longer possible to be delivered to your own address?
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Response from MacManiack
Hello Jean-Marc, Thank you for your comment. You have indeed selected the Relais Pickup mode of transport in order to be delivered in a parcel relay at a retailer's, and it is in this sense that our logistics team has shipped your order. Do not hesitate to consult your mailbox, our team has already contacted you about this :-) Rest assured, we always find solutions. See you soon! Sincerely, The MacManiack Team
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Frederic L.
Rating: 1 out of 5
never received my order!
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Response from MacManiack
Hello Frédéric, Thank you for your comment. Due to the second lockdown and the approach of the holiday season, carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. Do not hesitate to consult your mailbox, our team came back to you because in only 2 days it will be possible to open a complaint with the carrier following this letter sent since the 30/11/2020 by our team. We remain at your entire disposal for any further information, do not hesitate. Sincerely, The MacManiack Team
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Olivier M.
Rating: 3 out of 5
++: Products meet my expectations, fast shipping and delivery. ++: Often out of stock, 7-10 day restocking times are rarely respected and communication regarding this is non-existent.
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gregory L.
Rating: 3 out of 5
Well
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Hafsa B.
Rating: 1 out of 5
I had to send an email to know that the product was available, return is very difficult. I'm waiting to see if I get a refund as I explicitly requested.
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Response from MacManiack
Hello Hafsa, We thank you for your message and we are sorry for this experience... The refund of the part has been done by our team yesterday afternoon, as you already know. We remain available for any further information. A very nice day to you! Sincerely, The MacManiack Team
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Jérôme H.
Rating: 1 out of 5
Almost 3 weeks and we still haven't received anything! How can we be satisfied?
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Response from MacManiack
Hello Jérôme, We thank you for your message and we are sorry to hear this news :- / Your package was indeed shipped by Colissimo International on 11/25/2020, as indicated by the tracking number that our team sent you by e-mail. It seems that you have not yet contacted us about this delay in delivery due to the carrier. Due to the second lockdown and the approach of the end of year holidays, the carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. However, our team has taken the precaution of requesting an investigation from their department to find out more about this delivery incident. We remain available for any further information and apologize for the inconvenience caused. Have a nice day! The MacManiack Team
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Martial R.
Rating: 3 out of 5
Nothing to say about the delivery time and the battery which seems to be working properly for the moment. On the other hand, regarding the kit, the plastic tools all broke even though I didn't force them. Maybe bad luck! They send me back a kit for free.
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Jean Marie E.
Rating: 1 out of 5
It is now 25/11 and I still haven't received my order...
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Response from MacManiack
Hello Jean-Marie, We are sorry to see that your order is still pending. It seems that you have not yet contacted our team about this. Your order was shipped on 11/17/2020 from our warehouse, and is currently in the hands of Belgian carriers, whose services are saturated in this particular period. This explains the longer delay. We are sincerely sorry for the inconvenience that this delay, beyond our control, may cause. Do not hesitate to contact us at [email protected] if necessary. Have a great day! The MacManiack Team
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Marie-Agnes R.
Rating: 3 out of 5
Order received very damaged!
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François-Xavier D.
Rating: 1 out of 5
after 1 week of waiting, I finally receive my package... But the most important thing was missing, the screen was not in the package ....
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Response from MacManiack
Hello François-Xavier, Thank you for your message. We see that this problem has already been solved by our customer support and we are very happy about it. Your second message is currently being processed by our team, you will receive an answer in the next few minutes. Have a nice day. Sincerely, The MacManiack Team
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Céline W.
Rating: 3 out of 5
Very good service
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JEAN H.
Rating: 3 out of 5
Envelope to be secured with adhesive tape.
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bruno B.
Rating: 1 out of 5
I'm not sure if I'm going to be able to use it again, but I'm sure I'll be able to use it again.
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Lucas C.
Rating: 1 out of 5
Next day delivery guaranteed, it's been almost 15 days without anything. No
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PATRICK M.
Rating: 1 out of 5
Defective product, still waiting for the replacement battery
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Jean-Michel B.
Rating: 3 out of 5
Ordered without any problem! Delivery on time! Unfortunately it is a second hand product that was sent to me and that did not solve my problem. I have yet to find out if the part is defective as well, so I will have to place a new order for a new product.
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Lise R.
Rating: 1 out of 5
several times fake coins are sent
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José P.
Rating: 1 out of 5
Very bad, an unpleasant experience. I do not recommend it!
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Martin D.
Rating: 1 out of 5
I got the glass for my watch call broken!
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Nancy L.
Rating: 1 out of 5
The device blocked my xboxeone and impossible to unlock it
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Saida A.
Rating: 1 out of 5
I still haven't received my package
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Sophie B.
Rating: 1 out of 5
Ordered on 19/08 and only arrived in early October! No information about the restocking of the product, I had to buy a similar product before receiving this one! So useless purchase in the end.
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New C.
Rating: 1 out of 5
Still no delivery after 5 weeks of delay, as well as a reminder from me 7 days ago; I received an automatic support email, then the next day an email from a collaborator telling me that my order (which had become complete that day) would leave the same day! No way! I thought I would be able to repair my Iphone 5 odinophone at the beginning of September, (2020!) Still no solution, because no delivery. And "everything" was cashed immediately. There is no delay !
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Eric L.
Rating: 3 out of 5
I didn't receive an invoice!
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Lou-Anne C.
Rating: 3 out of 5
jjjhh
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Alain B.
Rating: 1 out of 5
Package not received. Two unanswered emails of complaint. Dishonest.
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New C.
Rating: 3 out of 5
Quick
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laurent H.
Rating: 1 out of 5
I have received my order and it is now ready to ship.
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sophie R.
Rating: 1 out of 5
I have been sending two emails to return the order and I have not heard from you at all!!!!
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rachid T.
Rating: 3 out of 5
I had to place another order to cope with the emergency. This obliges me to place a new order next time.
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Julien P.
Rating: 1 out of 5
Lack of transparency on the delivery time; a wait with no possibility of tracking the order. Lack of information on after-sales service.
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Grégory P.
Rating: 1 out of 5
The object (diPhone SE home button) delivered was broken (cut tablecloth).
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Isabelle D.
Rating: 3 out of 5
The prices are interesting but I have been waiting for my battery order for a good week now. Very quickly, I received the confirmation that it had been sent (on 14/09) and I don't understand why, a week later, I still haven't received it... In the meantime, I can no longer use my mobile phone... Which is annoying for my patients and myself...
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Cécile C.
Rating: 3 out of 5
Very good
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Jonathan M.
Rating: 1 out of 5
Unfortunately I never received my order... I'm glad it wasn't too expensive. But no package... no envelope... no paper from the post office... too bad
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Stéphane C.
Rating: 1 out of 5
I have been ordering for years. For some time now they have no stock, the products are online, you order and the "restocking" estimated at a minimum of 15 days. After a month of waiting no news. After an exchange by mail we are told that we will be reordered within 15 days. Pathetic! No communication, stock not updated, money cashed! I am very disappointed with the evolution of this site which I have been promoting around me for years. I did not send any notice on my last orders which were placed in this way. I've been using this site for years and I'm very disappointed with the way it has evolved.
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