Customer reviews of MacManiack

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8,6 /10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews

Summary of reviews

The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.

Reviews 1 and 4 stars

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G
Germain C.
Rating: 1 out of 5
The product nothing to say. I'm very pleased with the service and the quality of the product. The first time it was sent to the wrong parcel post at 700km. I'm very pleased with the service and the quality of the product, and I'm very happy with the service. The result was a lot of time spent guessing where my parcel was and unnecessary travel. Impossible to communicate other than by mail not easy to understand each other
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Raphael L.
Rating: 1 out of 5
Hello, You want my opinion ? Here it is! The quality of the items sold has become lamentable and so has the after-sales service. Once again, I had to return an item because of a defect and to not refund the return shipping costs, the after-sales service plays on words. A real dialogue of the deaf. This was my last order! I had decided not to order any more because of many quality issues known in the past (complete screen with a defective component (facetime camera, internal speaker or proximity sensor), battery completely flat and impossible to charge, original screens that are reconditioned internally with low cost touchscreen that "respond" poorly, etc.. ). I'm not sure if this is a good idea or not, but I'm sure it's a good idea. If this is not selling the M****, I do not know what to call it! In short, I bought this screen anyway and it is as described above : not functional ! In this case, the location of the proximity sensor is not correct which means that it does not work. After reassembling the old screen (cracked but functional) everything is back in order. The screen is well and truly at fault. And this time it was the last straw. I asked for a refund and not an exchange under warranty because this screen was not intended for me. I have to say that I am not sure what to do if I have a problem with the screen, but I am sure that I will be able to get a refund. I'm not sure what to do with the item, but I'm sure it's a defective item and it's recognized as such by their service. I'm not sure if I'll be able to get a refund, but I'm not sure if I'll be able to get a refund. I have asked for the deletion of my account because I will never order anything again. 10 minutes later it was done. It is easier to delete a customer account than to solve the problem. Perhaps you have a large enough wallet to afford such an attitude? I would expect nothing less from you. Is this how you train your staff in customer service and business acumen? Anyway, I've said enough, you'll be able to check my words if you want. PS: Wherever I can leave a negative review, I will. Believe me! Best regards,
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Pierre D.
Rating: 4 out of 5
Complete and easy to use
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Benoit S.
Rating: 4 out of 5
well
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Brahim B.
Rating: 1 out of 5
I am very unhappy I received my order a month late and you made me pay for a tool kit that I didn't need. It wasn't the first time I ordered from Macmaniack but it will be the last time
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Response from MacManiack
Hello, Thank you for taking the time to share your review. We apologize again for the delay in getting the items in your order. We offer screen repair kits with all the necessary tools or the screens alone. You have opted for a complete kit and that is what you have received. Our support is at your disposal if you wish to return your product. The MacManiack team
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New C.
Rating: 4 out of 5
Fast shipping and items matching the request
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Alban J.
Rating: 4 out of 5
Order well received
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Alban J.
Rating: 4 out of 5
Ok, order conforms and well delivered
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edith M.
Rating: 4 out of 5
Correct delivery Correct item
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Alexandre T.
Rating: 4 out of 5
Very good. A little tight on some stocks for Christmas
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New C.
Rating: 4 out of 5
well
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Arnaud M.
Rating: 4 out of 5
Items are in perfect condition and match the description. The shells stick perfectly to my iPhone 5S. Please note that these are hard plastic shells that are soft to the touch, not to be confused with soft rubber style shells.
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Tania D.
Rating: 4 out of 5
Good quality
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Brayan N.
Rating: 1 out of 5
No, two weeks of waiting to tell me that the product was not in stock. This is absurd, they started me the sum of the article that turns out not to be in stock.
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Response from MacManiack
Hello, Thank you for taking the time to share your opinion. We are however surprised by your comment which does not correspond to the follow-up of your file. Indeed, you ordered on 09/12 and your package was shipped the same day in single letter without tracking as requested when you placed your order. You then contacted us to inform us that you still had not received your package. When you choose a shipment without tracking, your package is indeed not traceable. We did not have any more in stock at that time to offer you an immediate return, which is why we offered you several solutions and why you asked for a refund. With once again our apologies for the parte of your package during the routing by the carrier. Sincerely, Mathieu
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Nicolas L.
Rating: 4 out of 5
Nickel
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christian G.
Rating: 4 out of 5
Good!
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José G.
Rating: 4 out of 5
And half a star for the serious service and quick response. Thank you and happy holidays to all the team !
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Steven S.
Rating: 4 out of 5
Fast delivery. The tempered glass for iPhone 5S seems to be of better quality than the one for iPhone 7. The battery seems to be performing well.
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Raphael F.
Rating: 1 out of 5
MacManiak = Scam!! we are sold a screen quality "premium" with the price that goes well and we receive a screen made in china quality less less which is not worth more than 15! a banir!
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stephane K.
Rating: 4 out of 5
Ordered iPhone 6s screen, received on time
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Mickael S.
Rating: 4 out of 5
The goods were good and met my needs, the delivery time was just longer than expected but I was pleasantly surprised by the service.
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Clarel M.
Rating: 4 out of 5
Good responsiveness, order processing and fast delivery
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Roberta Q.
Rating: 4 out of 5
I'm very happy with the way it looks and the way it feels...............................................
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anonymous A.
Rating: 1 out of 5
I just ordered a replacement screen for my old galaxy S4 that I still use. I order a samsung screen (samsung was marked on the screen in the picture) and I receive a screen very quickly. problem: it only displays green lines when I turn it on... I report it to the SAV, and I ask why I receive a defective screen in a bubble wrap without a serial number. I'm told it's a compatible screen (it's a samsung screen that doesn't look like a counterfeit, so I ask for the difference between an original screen and a compatible one, I get a vague answer). so I send it back and ask for one that works. I'm sent back a screen (one month later!) that works but with edges that are so unstuck that I can't press the home button. I'm a bit angry when I ask for my money back because I'm told to send it back at my expense! I finally decide to take one of another color, but certified as an original samsung part, and I add the difference for this exceptional part. I finally receive a screen in bubble wrap without a box and without a serial number, but it works. after a few minutes of use, I realize that the screen is a little unstuck at the bottom and it makes a small unpleasant click when I touch the screen. I'm going to change my phone because it's annoying and I'm tired of fighting for nothing. The only positive point is that I got a refund of the amount I had paid to get the hypothetical original screen (it's the least I could do, I shouldn't have even asked for it).
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Clotilde C.
Rating: 1 out of 5
Good evening, I will contact you because it is impossible to evaluate. I never received the tempered glass nor the rest of my order.
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Ludovic P.
Rating: 4 out of 5
No photos for each product
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Guillaume P.
Rating: 4 out of 5
Ordered and received very quickly
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jonathan D.
Rating: 1 out of 5
I have been a customer of yours since your creation but I would like to order again. I am a customer since your creation but I will not order anymore
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Richard T.
Rating: 4 out of 5
Hello, everything is OK. Delivery time just right (4-6 days)
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Olivier G.
Rating: 4 out of 5
I should have watched the replacement video, I was missing two tools... On your side nothing to say, Nickel :-)
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Elene R.
Rating: 4 out of 5
I have a problem with my order. I received a sms asking me to pay 1& for the delivery! I immediately got an answer from your service which quickly gave me an answer. I have had a few email exchanges and the whole thing has been sorted out by sending a second shell which works very well. Thank you for your speed and service
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Quentin L.
Rating: 1 out of 5
Unusable tool.... I order often but there more than a month to have my order and moreover with parts and tool of bad quality and even unusable ... well I think I'll look elsewhere
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Alexandro B.
Rating: 4 out of 5
Just a small downside for the site on mobile. The searches are not obvious. But overall I give it a good grade.
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Damien D.
Rating: 4 out of 5
Received on time
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Grégoire M.
Rating: 1 out of 5
Defective product
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anonymous A.
Rating: 4 out of 5
Good quality!
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Monique B.
Rating: 4 out of 5
clear site
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anonymous A.
Rating: 1 out of 5
I can't give mac maniack.com a rating I still haven't received my package shipped a month ago
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anonymous A.
Rating: 4 out of 5
The site is very convenient to find the right part.
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anonymous A.
Rating: 4 out of 5
There's always room for improvement, but it's already very good!
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