The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
the battery was well packed. They respond to emails in a timely manner. I just wish I had been notified automatically when the stock was empty as I waited without knowing exactly why. The problem was not waiting but not being notified and not having any knowledge of the delay.
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Eric J.
Rating: 4 out of 5
I'm very pleased with the service and the quality of the product.
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Stéphanie S.
Rating: 1 out of 5
Delivery 2 months after the order. I had to call again.......
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Response from MacManiack
Hello Stephanie, We thank you for your message and we are sorry for this incident :-( Indeed, this delay is quite abnormal. With the latest events, not to mention the health crisis, our restocking may have experienced additional delays and we apologize, we are unfortunately dependent on our suppliers, just like you. We remain available for any additional information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Beauchamp O.
Rating: 4 out of 5
Well
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Jean-Marc V.
Rating: 4 out of 5
Meets my expectations.
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Rodolphe G.
Rating: 1 out of 5
2 months waiting, item in stock.
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CAROLE L.
Rating: 4 out of 5
Delivery in good condition
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DEMEUSE D.
Rating: 1 out of 5
The battery is not working properly. I had to put the old one back in.
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Louis V.
Rating: 4 out of 5
Everything is ok except for the delivery which is a bit slow. One week to receive the package.
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Maarten S.
Rating: 1 out of 5
The site gives false and misleading information. The pictures do not match the product received. I purchased a holder for the Iwatch 38mm - 42mm. The cutout for the charger was actually 6mm too large for the Iwatch 38mm/42mm chargers, which means the charger will not stay in place and therefore not be usable. They also say the holder is weighted and has a non-slip coating, which is not the case. Emailed the service department several times who, although in a friendly manner, continue to argue that it makes sense that the cutout is too large because the charger for a 38mm Iwatch is smaller than the charger for a 42mm Iwatch, which it is not. Misleading site!!!
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Matthieu S.
Rating: 4 out of 5
RAS, short delivery time
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Olivier A.
Rating: 1 out of 5
A BLAGUE! I waited 7 weeks to receive a different hull than the one I ordered...
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Response from MacManiack
Hello Olivier, Thank you for your message and we are sorry to hear about this information. Our team came back to you this Monday at 11:12 am in order to start the handling of this after-sales service request and we haven't heard back from you yet: don't hesitate to check your SPAMS mails if needed. We remain at your disposal for any further information, do not hesitate. A very nice day to you. Sincerely, The MacManiack Team
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Fernand G.
Rating: 1 out of 5
It took a long time to receive a product that did not match my phone.
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Response from MacManiack
Hello Fernand, We thank you for your comment and we are sorry to hear this news :- / In order to remedy the situation quickly, we simply invite you to send a photo of the part received directly to your customer support at [email protected] without hesitating to remind your order number. Our team will soon come back to you with a solution, rest assured. We remain available for any further information and apologize for the inconvenience caused. A very nice day to you! Sincerely, The MacManiack Team
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Driss A.
Rating: 4 out of 5
Nothing to say Good quality
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Alexis S.
Rating: 1 out of 5
Disappointed...! Not to say angry! For 180 pieces of hardware, I end up with an iPad that still doesn't work and an iPhone that doesn't work as well as before! LiPad gen6: the screen works but not the menu button, the button's panel is totally opened in two. LiPhone: the touch screen is blocked all the time, I have to lock/unlock the iPhone to get the touch back! The front camera worked once during a FaceTime call and has not worked since! The battery is delivered without the double-sided sticker, same for the screen! It might be useful to mention this in the description of the item! I was expecting much better from an apple parts specialist, especially at this price!
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Response from MacManiack
Hello Alexis, We are sorry to hear this information. However, it seems that you have not yet contacted our team concerning these possibly defective parts received in mid-January... In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] to start with: our team will be happy to find a solution for you quickly, as always :-) Have a nice day! Sincerely, The MacManiack team
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jonathan H.
Rating: 1 out of 5
The problem is that I bought both products but they both burned out
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Response from MacManiack
Hello Jonathan, We are amazed and very sorry to hear this information. This is a big first! However, it seems that you have not yet contacted our team regarding this incident. We invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! The MacManiack team
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Didier R.
Rating: 4 out of 5
Deadlines respected careful packaging but .... It is still complicated to change the battery the tools provided are not solid no instructions for the procedure and no seal offered to ensure the sealing of the screen before closing
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Azrad Didier S.
Rating: 4 out of 5
Well, no problems to report.
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Victor S.
Rating: 1 out of 5
I received my order 2 months late with no apology, no compensation. I would advise my friends and family against
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Response from MacManiack
Hello Victor, Thank you for your comment and we are sorry for this delay beyond our control. However, an e-mail was sent to you afterwards and I am surprised that it did not reach you, perhaps it is in your spam? I will do what is necessary in any case to forward it to you again. Our team is of course at your disposal for any further information at [email protected], do not hesitate to contact us if necessary. Have a nice day. Sincerely, The MacManiack Team
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Dr Joseph-Francis N.
Rating: 4 out of 5
Delivery times are still quite long
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josé C.
Rating: 1 out of 5
LAME, LAME, LAME. LOST PRODUCT, EXAGGERATED DEMANDS, WASTE OF TIME, SEA** WHAT. SITE ON NON GRATA LIST
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Response from MacManiack
Hello Jose, Thank you for your comment and we are sorry that your customer experience was not ideal. Indeed, it seems that the postal services neglected this shipment, and we are sincerely sorry for that. As you already know, we are entirely dependent on the carriers, just as you are, and suffer their mistakes in the same way. Our team is nevertheless at your disposal if you need, do not hesitate. Have a nice day. Sincerely, The MacManiack Team
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Bryantv F.
Rating: 4 out of 5
Good but button and lr and rt it is necessary force for that it works but if not nickel
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yannick F.
Rating: 4 out of 5
Details to be improved
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yannick D.
Rating: 4 out of 5
WELL RECEIVED, WITHIN THE TIME LIMIT
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JEAN CLAUDE A.
Rating: 4 out of 5
The site is well done, the equipment received is consistent with the catalog, only small downside the delay ordered 09/01/21 received 20/01/20, despite everything I recommend this merchant.
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Jeanmichel B.
Rating: 1 out of 5
You order a cable and a charger (normal) and you only receive the cable. Charger later (one day...)
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Response from MacManiack
Hello Jean-Michel, Thank you for your comment. As we have indicated by message, the USB 3 Ports Quick Charge has been backordered, visible from your online customer area if needed. We have received information from our supplier that they are experiencing a slowdown in restocking this part. The delivery of our stock has therefore been delayed, and our team has made sure to send you the parts that are already available. We remain available for any further information at [email protected] if needed. Sincerely, The MacManiack Team
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Tapsoba S.
Rating: 4 out of 5
-The visual sometimes confuses - articles without visual but ambiguous: eg: lcd without visual and full screen ... a hair voluntary not?
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christian U.
Rating: 4 out of 5
A little slow. But delivery ok
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CHRISTINE T.
Rating: 1 out of 5
Very disappointed with my order. After waiting about 10 days for the restocking, I received a piece that seems to be used dust has a lot of scratches screws with traces of rust and no screws marked. Unbelievable! The customer service asked me for pictures and I was quickly refunded. But I wasted a lot of time! Bad experience
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Response from MacManiack
Hello Christine, Thank you for your comment and we are sorry for this bad experience. It happens that supplier errors slip through despite all our good care, and fortunately, this was indeed resolved quickly. We remain at your disposal if needed. Have a nice day. Sincerely, The MacManiack Team
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Robert F.
Rating: 4 out of 5
Very good, works well
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Dr Joseph-Francis N.
Rating: 4 out of 5
R.A.S
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fouad K.
Rating: 4 out of 5
Pleasant service thanks to the team
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Amaury F.
Rating: 4 out of 5
Easy to use
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alain D.
Rating: 1 out of 5
Unsuitable battery connector for iphone6
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Nicolas M.
Rating: 1 out of 5
Incomplete package missing the seal. Dock received does not match the photo on the site. Mail made still waiting for response. Very unhappy with the service and I intend if no news to take care ardently your E. reputation.
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bruno F.
Rating: 4 out of 5
some very fragile plastic parts
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claude C.
Rating: 4 out of 5
to see the screen "You leave already" is often displayed in an untimely way; otherwise no particular problem.
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philippe D.
Rating: 1 out of 5
no answer in case of problem, too long delay.
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Response from MacManiack
Hello Philippe, We are sorry to see that your order does not give you complete satisfaction. After checking, we see that you never contacted our team about your order. If you need to, please start writing to us at [email protected]: our team will be happy to help you as soon as we receive a message from you :-) Have a great day ! The MacManiack team
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Giuliane S.
Rating: 4 out of 5
Good service
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Stephanie H.
Rating: 4 out of 5
........
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