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A
Rating: 4 out of 5
The site is clear, it is easy to find what I am looking for... it lacks more information to reassure novice repairers like me.
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Customer reviews of MacManiack
Trust Attestation
8,6
/10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews
Summary of reviews
The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
Reviews 1 and 4 stars
Reset filtersD
Rating: 4 out of 5
Fast delivery! Nickel battery
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H
Rating: 4 out of 5
THE PRODUCT CORRESPONDS TO MY EXPECTATIONS.
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B
Rating: 4 out of 5
Very satisfied with this first experience. I was very pleased with the quality of the product and the price.
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H
Rating: 4 out of 5
Very easy to search for the necessary part by model, and everything works, thanks! I had a little trouble with the shipping, because the shipping format I selected was not available, and I had to add 3 via Paypal. But it was quickly fixed.
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L
Rating: 1 out of 5
I ordered in November and on the website nothing was indicated that the stocks were empty. I waited more than a month for my order. I am very satisfied with what I ordered but not with the logistics.
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Response from MacManiack
Hello Ludivine, We thank you for your comment and we are sorry if the product you ordered was out of stock at the time you placed your order. With the health crisis and the end of year holidays, our restocking may have experienced additional delays beyond our control and we apologize for this. Our team remains at your disposal and at your disposal if needed, do not hesitate. Sincerely, The MacManiack Team
D
Rating: 4 out of 5
Apart from the small problem of the delay in delivery, which took almost a month instead of 3 days, the piece arrived well packaged and corresponds to what I ordered. I will not fail to recommend you
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J
Rating: 1 out of 5
Doesn't work, then I put the original in. It works.
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Response from MacManiack
Hi Jan, Thank you for your comment and we are sorry to hear that your order is not to your complete satisfaction. It seems that you have not yet contacted our team regarding this possibly defective part. In order to start taking care of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected]: our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
C
Rating: 1 out of 5
I will never order from this site again !!!!!
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Response from MacManiack
Hello Camille, We thank you for your comment and we are sorry for this new incident. Indeed, some restocking has been delayed in recent months due to the period we are going through, in spite of ourselves, and we apologize for these delays beyond our control. Our team is at your disposal and has reserved you a small surprise by e-mail ;-) Very nice day to you. Sincerely, The MacManiack Team
S
Rating: 4 out of 5
Received with a little delay even though it was a Christmas gift
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J
Rating: 4 out of 5
Very fast delivery. Quality of the screwdrivers and plastic accessories is poor. Too bad
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L
Rating: 1 out of 5
I have received a product twice that does not conform to the specifications or does not work. In view of the urgency of the situation (broken phone) I had to deal with
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Response from MacManiack
Hello Louise, We are sorry for this bad experience... We notice that you did not contact our team directly about this issue. Please feel free to email us at [email protected] to find a solution. We are also available on all social networks if needed. Sincerely, The MacManiack team
J
Rating: 4 out of 5
bon materiel
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J
Rating: 4 out of 5
The customer service was quite responsive. I've been working in sales, and I know how difficult it is to satisfy the customer and to answer emails. I'm just taking away one star for the fact that it takes a few mail exchanges to find a compromise for the shipping costs (to Belgium at least). I'm very satisfied with the service and the order arrived on time and in perfect condition. Thank you :)
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K
Rating: 4 out of 5
Clear site, delivery slower than expected, packaging was damaged but fortunately the Bluetooth Speaker worked without problems.
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A
Rating: 4 out of 5
Ease of use of the site
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N
Rating: 4 out of 5
Excellent site!
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J
Rating: 4 out of 5
Good product
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E
Rating: 4 out of 5
delivery a little slow
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R
Rating: 1 out of 5
not received the order
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Response from MacManiack
Hello, Thank you for your comment and we are sorry that your order has not yet arrived safely. According to the tracking system, the postal address you indicated was unknown, and the package was automatically returned by their services. However, it seems that you have not yet contacted our team about this. In order to clarify this order, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
J
Rating: 4 out of 5
Well
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L
Rating: 4 out of 5
Good transaction
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M
Rating: 4 out of 5
Good product and fast shipping, the package is well protected
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F
Rating: 4 out of 5
It works, it works well
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J
Rating: 4 out of 5
super fast and great
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I
Rating: 4 out of 5
The navigation on the site is very good, you can quickly find what you are looking for. The delivery to Germany was expensive, but fast.
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J
Rating: 4 out of 5
Well
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L
Rating: 4 out of 5
Thank you very much for the fast service. I received my order in 3 to 4 days, thank you and good luck to you.
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S
Rating: 1 out of 5
The image of the product ordered does not match what I received. Same function for the product but a completely different company. Fast delivery and reasonable costs.
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P
Rating: 1 out of 5
Order not received.
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E
Rating: 4 out of 5
Been a fan of the site for years... A little disappointed on the last order... one product missing and the whole order delayed. It would be necessary to update the stock on the site so that we do not order what is not there. While enjoying the rest? I still recommend Macmaniack
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G
Rating: 4 out of 5
Great, fast and correct
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F
Rating: 4 out of 5
I'M SO HAPPY TO HAVE MY DEAR MACBOOK BACK LIKE NEW! ALMOST A YEAR WITHOUT BATTERY WONDERING HOW TO DO IN MARTINIQUE! AND WELL SOLUTION FOUND FOR CHEAP WITH MACMANIA!!! VERY SATISFIED
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J
Rating: 4 out of 5
The delivery time is a bit long because the product was not in stock at the time of purchase (this was known and marked on the site so I made my purchase knowingly).
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J
Rating: 1 out of 5
The package was picked up at the collection point by a person unknown to our company. Why is it no longer possible to be delivered to your own address?
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Response from MacManiack
Hello Jean-Marc, Thank you for your comment. You have indeed selected the Relais Pickup mode of transport in order to be delivered in a parcel relay at a retailer's, and it is in this sense that our logistics team has shipped your order. Do not hesitate to consult your mailbox, our team has already contacted you about this :-) Rest assured, we always find solutions. See you soon! Sincerely, The MacManiack Team
M
Rating: 4 out of 5
WITH THE TUTOS IT HELPS
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F
Rating: 1 out of 5
never received my order!
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Response from MacManiack
Hello Frédéric, Thank you for your comment. Due to the second lockdown and the approach of the holiday season, carriers are experiencing an unprecedented increase in activity. Delivery times may therefore be longer than normal during this period. Do not hesitate to consult your mailbox, our team came back to you because in only 2 days it will be possible to open a complaint with the carrier following this letter sent since the 30/11/2020 by our team. We remain at your entire disposal for any further information, do not hesitate. Sincerely, The MacManiack Team
N
Rating: 4 out of 5
good reactivity of the site and of my interlocutors
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J
Rating: 4 out of 5
Ordered November 2nd. received December 3rd. out of stock. ...otherwise the follow-up, the price and the kindness were perfect.....thanks again
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H
Rating: 1 out of 5
I had to send an email to know that the product was available, return is very difficult. I'm waiting to see if I get a refund as I explicitly requested.
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Response from MacManiack
Hello Hafsa, We thank you for your message and we are sorry for this experience... The refund of the part has been done by our team yesterday afternoon, as you already know. We remain available for any further information. A very nice day to you! Sincerely, The MacManiack Team