Customer reviews of MacManiack

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8,6 /10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews

Summary of reviews

The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.

Reviews 2 and 3 stars

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Piers F.
Rating: 3 out of 5
following a purchase from 13/11/2023
Impossible to screw the large battery mounting screw back onto the chassis. A pity. Otherwise, the battery seems to work fine. Test in progress
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Jordan R.
Rating: 3 out of 5
following a purchase from 17/12/2022
The part for the camera on the screen is missing, what should we do?
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Response from MacManiack
Hello, I invite you to make the request for soap directly on the website in order to launch the exchange procedure.
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Jean-Michel L.
Rating: 2 out of 5
following a purchase from 10/03/2022
Half satisfied because there is an error on the color.
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Damien H.
Rating: 2 out of 5
following a purchase from 04/02/2022
Very long delivery 1 month after order due to lack of supply. It is only after having contacted them that I learned that an article was out of stock. They offered me a refund of this article that I am still waiting for.
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Nadine C.
Rating: 3 out of 5
following a purchase from 22/02/2022
Fast delivery and quick response when I reported that I have a return to make. However, since then, I've been waiting more than 15 days for a follow-up to my photo shipment to validate the return...and still nothing!
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Bruno S.
Rating: 3 out of 5
following a purchase from 18/01/2022
I find that for an order of drums, the kit of sticking to change the battery should be proposed, it would be a real advice and service
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Bernard L.
Rating: 2 out of 5
following a purchase from 29/12/2021
If the products MM sells were available, it would be a good service as it was a few years ago... However, why promote products that you can't deliver? I have been waiting for iPhone batteries (FQGERZZRY) for six weeks... I think that at this rate, MM is doomed... Unfortunately. I'm trying to keep the local or regional ones alive, but I can't ask my customers to wait six weeks with their broken machine...
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Pierre-Emmanuel G.
Rating: 2 out of 5
following a purchase from 28/12/2021
Attention the battery is delivered without stickers to reassemble it, think of ordering them in more... It did some strange things at the beginning, sudden phone cut at 20 percent of charge... But after several cycles of charge and discharge it seems to work better even if the autonomy leaves something to be desired ...
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lecomte J.
Rating: 3 out of 5
following a purchase from 02/12/2021
It's not really what I'm looking for because there is no upper edge to protect the glass. It wasn't visible on the pictures...too bad. I received it 5 days after ordering and paid 3,99€ for shipping!
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samuel G.
Rating: 2 out of 5
following a purchase from 24/11/2021
The tool kit provided with the battery for the replacement of it on an iPhone 7 did not include a triwing screwdriver essential for the removal ...
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JOELLE H.
Rating: 3 out of 5
following a purchase from 11/11/2021
Out of two devices received only one that works. The second does not give any sign of life. I had to replace the two almost completely discharged batteries.
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olivier D.
Rating: 2 out of 5
following a purchase from 02/11/2021
Fast shipping but very hard to put on without something sticking to it ....
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Omar A.
Rating: 3 out of 5
following a purchase from 08/10/2021
I received my order as described. I have received my order and I am very pleased with the service.
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Jean Marc B.
Rating: 3 out of 5
I received the package after a week, the battery seems to discharge quickly for a new battery.
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Response from MacManiack
Hello,

We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.

However, we note that you have not yet contacted our team about this matter: please write to us at [email protected] so that we can be informed of this information and find a solution quickly :-)

Our team wishes you a very nice day and remains at your disposal if needed.

Sincerely,
The MacManiack Team
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liliane B.
Rating: 3 out of 5
Sorry I could have put the 5 stars, but I found out that the "thing" for my cell phone is way too small and I can't dress my cell phone!!!
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Response from MacManiack
Hello Liliane,

We thank you for your opinion and are sorry to hear about this information.

However, it seems that you have not yet contacted our team on this subject: please do not hesitate to write to us at [email protected] so that we can review the situation together and find a solution :-)

A very nice day to you.

Sincerely,
The MacManiack Team
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Régine J.
Rating: 3 out of 5
Satisfied with the products ordered, but it would be wise to put a written instruction manual in the package, thank you
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Response from MacManiack
Hello Régine,

We thank you for your opinion and are sorry that the use of the wireless charger may have been unclear to you.

Our team is at your disposal for any further information you may need, so don't hesitate :-)

Very nice day to you!

Sincerely yours,
The MacManiack Team
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gilles D.
Rating: 3 out of 5
The site's proposals are good, but a small problem of supply not mentioned in the order surprised me, but everything is well arranged afterwards despite this delay.
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Bertrand G.
Rating: 2 out of 5
Catastrophe - Clearly used or at least used product. Blind, deaf and dumb customer service. 2 stars because delivery was super fast. I have tried other places than Macway who I usually order from but they won't take me back. I'm curious to see the exciting response I'm going to get to try and clear your name. I wish I could show the picture of the m***** that you sent me for your other customers
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Benjamin G.
Rating: 3 out of 5
I was expecting to have a case with the apple logo on it, but it was not there.
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Roger P.
Rating: 3 out of 5
Cable not available in stock and not reported when ordering shipped 10 days after order not faster than if I had ordered on aliExpress
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Christophe B.
Rating: 3 out of 5
First delivery not arrived! I had to make a statement about the honor! Like I'm a thief! Not my fault your delivery guys are unreliable !!!!!
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David V.
Rating: 3 out of 5
Hello, The after-sales service took a little delay but I got satisfaction. Thank you for your help,
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Geoffrey P.
Rating: 3 out of 5
Quality OK, support OK, but a month delay is too long.
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Francois C.
Rating: 3 out of 5
The product is conform (a replacement battery), however I did not need the screwdrivers. I have to say that it's a pity that it's a waste of money... The product description lacks detail.
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Simon B.
Rating: 3 out of 5
Some good and some bad: - the site is quite slow despite the fiber, some modules are not displayed at all times (the selection card for delivery Chronopost Pick Up for example). - some information makes you smile: (I order a phone screen, so, a priori my phone is out of order), "you will be kept informed by sms of the progress of your delivery..." - my first delivery, the product was announced delivered within 7 to 10 days, I waited about 1 month before being delivered. - The online chat and after sales service are top notch, quick and clear answers, simple procedure and acknowledgements by email... Great! - I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. - I received a credit note following an order error (on my part). The credit note came with free Chronopost Pick Up shipping. It is very commercial on your part but the code of the credit is blocked on only 1 mode of delivery, if this one does not suit the customer he will not be able to use his credit... Maybe you should dissociate the credit and the discount on shipping...
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Isabelle S.
Rating: 3 out of 5
There is a missing product ordered, not delivered I have no news!
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catherine D.
Rating: 2 out of 5
the description of the contents of the screwdriver kits is not precise enough to make the choice of the model safe.
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Response from MacManiack
Hello Catherine, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this issue. If you need assistance, please contact our team at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
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lyly C.
Rating: 3 out of 5
because no way to contact
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lamine S.
Rating: 3 out of 5
The site is good but there are too many ads that prevent you from seeing what you are looking for.
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Mathias B.
Rating: 3 out of 5
Too long a delay
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Nicolas D.
Rating: 2 out of 5
Very good site and easy to navigate. However... I've been waiting more than a month for an iPad cover and a protective glass and after an email, I'm told that there is no more model and that we are waiting for it. Maybe we should do something to report your unavailability.
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Response from MacManiack
Hello Nicolas, We thank you for your comment and are sorry to hear about your dissatisfaction. In this case, the availability of the products is indicated online, near the button of addition to the basket, and we offer the possibility of pre-ordering, reason for which there is no blocking when you add a product out of stock to the basket. Our team remains at your disposal for any further information and does its best to improve your customer experience. Have a nice day. Sincerely, The MacManiack Team
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Nathan S.
Rating: 3 out of 5
Delivery ok Product bad quality
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jean-luc V.
Rating: 3 out of 5
Hello The smallest screwdriver concerning the 2 screws to remove the shell of the iPhone 6 does not hook the screws I think to a manufacturing problem well to you
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alain R.
Rating: 3 out of 5
I was sent the wrong model
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Pascal B.
Rating: 2 out of 5
The photo of the battery for iphone6 proposed by macmaniack is identical to the original battery.... but the one delivered is not the one!!! I'm not sure how to get a better idea of what's going on with this one, but I'm sure it's a good one.
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Response from MacManiack
Hello Pascal, Thank you for your comment. However, the photo online of the iPhone 6 Battery (Premium Quality) is absolutely not the photo of an official battery, and for good reason: it is not, as we indicate. It is indeed a compatible part. We also note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if necessary, our team will be happy to help you. Have a nice day. Sincerely, The MacManiack Team Sincerely, The MacManiack Team
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BEE P.
Rating: 3 out of 5
Order received partially, apparently the articles are not in stock at the validation of the order, it is long....
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olivier D.
Rating: 2 out of 5
Received half an order after more than 1 month and missing item still unavailable .....
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Response from MacManiack
Hello Olivier, Thank you for your comment. The carriers have experienced an unprecedented increase in activity in recent months, and major disruptions from one country to another. Delivery times may therefore be longer than normal during this period and we are sorry for the impact this may have had on this delivery. However, it appears that you have not yet contacted our team regarding this outstanding order. Please contact us at [email protected] and our team will be happy to help you :-) Have a great day! The MacManiack team
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julia P.
Rating: 3 out of 5
Fast shipping, quick pick up, but product seems fragile
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Éric C.
Rating: 3 out of 5
I have to say that I am very satisfied with the product. I have to say that I am very satisfied with the product. Otherwise, the product is conform.
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Olard G.
Rating: 3 out of 5
Delivery time much longer than expected
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