The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
The delivery is very fast so nothing to complain about. On the other hand the quality of the material is absolutely deplorable. It's a shame.
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Response from MacManiack
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this possibly defective part. In order to check with our customer support, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you if you take the time to contact us :-) Have a nice day! Sincerely, The MacManiack Team
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Frédéric M.
Rating: 3 out of 5
Great delivery time but the connector ordered does not work
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Alban P.
Rating: 3 out of 5
Good follow up on the email but did not reply to the email. Well, it was during the holidays. I can understand that.
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Stéphanie V.
Rating: 2 out of 5
I received my order and it was on time.
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Response from MacManiack
Hello Stephanie, Thank you for your comment. It seems that you have not yet contacted our team about this order. The missing item was created as a backorder because it was temporarily out of stock, so that you can receive the rest of your order as soon as possible. You can easily see this in your online customer area. If necessary, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
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ALAIN C.
Rating: 3 out of 5
Order received halfway, item missing for over a month.
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Loïc O.
Rating: 3 out of 5
Was a Belgian company before. shipping costs have increased and the delivery time has gone from 1 day before to 3 weeks now. despite this I found a compatible mag safe charger acceptable compared to the rest of the market (amazon)
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Rudolf V.
Rating: 3 out of 5
I made a mistake with my order and contacted mcmaniack's customer service. I was unable to reach them by phone. They agreed to send the goods back to them. I have to say that I am very pleased with the service I received from mcmaniack and that I have been very satisfied with my purchase. I am disappointed
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Alexandre Doudou K.
Rating: 3 out of 5
It's the 4th time I've ordered and I want to send the product back... customer service is dead after 2 3 messages .... no phone number... pity
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benjamin H.
Rating: 2 out of 5
I have received my order and I am very pleased with the service and the quality of the product. I will be back in a few weeks. I've been using it for a while now and I'm not sure if I'll ever get it again. I'm very pleased with the service and the quality of the product.
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Response from MacManiack
Hello, We are sorry for this inconvenience of delivery beyond our control. You had ordered items awaiting restocking (available within 15 days) but upon receipt of our restocking, we came back to you to ship your package as agreed. However, in the meantime, the Belgian Post Office (BPost) has informed us that it is temporarily unable to process parcels due to a saturation of the Belgian network during this holiday season and health crisis. We are sorry about this even if we are also suffering from these effects. We invite you to contact us by e-mail if you wish to find an arrangement. Sincerely yours,
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Nabil D.
Rating: 2 out of 5
Hello I bought a shell from you, a lot of parts do not work, the light does not turn on, when I put the phone on silent it vibrates several times, I wanted to return the product except that I needed a shell as soon as possible for my phone to work
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Response from MacManiack
Hello, We are sorry if the product received does not meet your expectations. However, we note that you have not yet contacted us about this. We invite you to send us an email to [email protected] in order to find a solution as soon as possible. In this waiting, Cordially,
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SERGE D.
Rating: 3 out of 5
#NOM?
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vincent C.
Rating: 3 out of 5
pleasant site but products not in conformity
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LONGIN B.
Rating: 3 out of 5
The delivery time is very long
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Yolaine G.
Rating: 2 out of 5
I placed my order on Nov 28 at 12pm. I tried to modify it without success and then asked to cancel it on the 29th at 11am before it was shipped. No answer. I received an email on the 30th to tell me that it was being prepared and then shipped! You are fast to send orders but not to answer your customers...
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Response from MacManiack
Hello Yolaine, Thank you for your message :-) Indeed, we do our best to ship your orders quickly and have fewer tools to intercept them efficiently. As we were unable to stop this order before it was shipped, our team sent you a return form allowing you to return it to us, at our expense of course. Upon receipt, we will be able to register your refund request for this order. We remain available if needed, do not hesitate. Sincerely, The MacManiack Team
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Olivier M.
Rating: 3 out of 5
++: Products meet my expectations, fast shipping and delivery. ++: Often out of stock, 7-10 day restocking times are rarely respected and communication regarding this is non-existent.
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gregory L.
Rating: 3 out of 5
Well
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Denis P.
Rating: 2 out of 5
I ordered an iPhone 6S battery and received an iPhone 5 battery. Sincerely
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Response from MacManiack
Hello Denis, We are sorry to hear about this information... It seems that you have not yet contacted our team on this subject. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
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Martial R.
Rating: 3 out of 5
Nothing to say about the delivery time and the battery which seems to be working properly for the moment. On the other hand, regarding the kit, the plastic tools all broke even though I didn't force them. Maybe bad luck! They send me back a kit for free.
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Jean-Mary G.
Rating: 2 out of 5
Order placed on 17/10/2020 Received on 27/11/2020 Can surely do better
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Marie-Agnes R.
Rating: 3 out of 5
Order received very damaged!
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Céline W.
Rating: 3 out of 5
Very good service
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JEAN H.
Rating: 3 out of 5
Envelope to be secured with adhesive tape.
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Jean-Michel B.
Rating: 3 out of 5
Ordered without any problem! Delivery on time! Unfortunately it is a second hand product that was sent to me and that did not solve my problem. I have yet to find out if the part is defective as well, so I will have to place a new order for a new product.
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Hélène L.
Rating: 2 out of 5
Confusing description as to whether a repair tool kit was included with the order. And a support service that shows bad faith on this subject. It's a pity because before, they had been reactive to give me a credit note after a mistake (choice of a product not in stock). Disappointed by this site more expensive than others, chosen for its good explanatory video and its kit included, which is finally not included ... (which is not necessarily a bad thing, but let's be clear!) Ps: since my order, the link of the chosen kit has been deactivated and it seems that on the kits now offered, it is clearer that the repair tools are not included, I certainly fell at the wrong time. A good thing that does not erase the bad faith of the support person.
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Amandine P.
Rating: 2 out of 5
I have received a damaged battery and I have had 3 replies to my email confirming this but not answering me as to a solution. It's my study tool and I need it urgently
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Eric L.
Rating: 3 out of 5
I didn't receive an invoice!
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Régis E.
Rating: 2 out of 5
delivery times not respected and very long!
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Lou-Anne C.
Rating: 3 out of 5
jjjhh
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New C.
Rating: 3 out of 5
Quick
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rachid T.
Rating: 3 out of 5
I had to place another order to cope with the emergency. This obliges me to place a new order next time.
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Isabelle D.
Rating: 3 out of 5
The prices are interesting but I have been waiting for my battery order for a good week now. Very quickly, I received the confirmation that it had been sent (on 14/09) and I don't understand why, a week later, I still haven't received it... In the meantime, I can no longer use my mobile phone... Which is annoying for my patients and myself...
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Laurent K.
Rating: 2 out of 5
Error in the order, item returned to sender
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Cécile C.
Rating: 3 out of 5
Very good
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sandy G.
Rating: 3 out of 5
I haven't received anything yet since I placed my order.
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Michel G.
Rating: 3 out of 5
As usual, my order was processed as quickly as possible, but this time the product had some damage, fortunately minor, which did not prevent its installation and operation.
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armenio R.
Rating: 2 out of 5
Not very serious to be wrong in the years
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Kristoff L.
Rating: 2 out of 5
I have received my order and I am very pleased with the service.
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NADEGE G.
Rating: 3 out of 5
A little long for the delivery
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STEPHANE B.
Rating: 2 out of 5
Very late delivery time
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New C.
Rating: 2 out of 5
Article ordered does not correspond to the article received
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