The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.
Half satisfied because there is an error on the color.
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Damien H.
Rating: 2 out of 5
following a purchase from 04/02/2022
Very long delivery 1 month after order due to lack of supply. It is only after having contacted them that I learned that an article was out of stock. They offered me a refund of this article that I am still waiting for.
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Bernard L.
Rating: 2 out of 5
following a purchase from 29/12/2021
If the products MM sells were available, it would be a good service as it was a few years ago... However, why promote products that you can't deliver? I have been waiting for iPhone batteries (FQGERZZRY) for six weeks... I think that at this rate, MM is doomed... Unfortunately. I'm trying to keep the local or regional ones alive, but I can't ask my customers to wait six weeks with their broken machine...
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Pierre-Emmanuel G.
Rating: 2 out of 5
following a purchase from 28/12/2021
Attention the battery is delivered without stickers to reassemble it, think of ordering them in more... It did some strange things at the beginning, sudden phone cut at 20 percent of charge... But after several cycles of charge and discharge it seems to work better even if the autonomy leaves something to be desired ...
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samuel G.
Rating: 2 out of 5
following a purchase from 24/11/2021
The tool kit provided with the battery for the replacement of it on an iPhone 7 did not include a triwing screwdriver essential for the removal ...
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olivier D.
Rating: 2 out of 5
following a purchase from 02/11/2021
Fast shipping but very hard to put on without something sticking to it ....
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Bertrand G.
Rating: 2 out of 5
Catastrophe - Clearly used or at least used product. Blind, deaf and dumb customer service. 2 stars because delivery was super fast. I have tried other places than Macway who I usually order from but they won't take me back. I'm curious to see the exciting response I'm going to get to try and clear your name. I wish I could show the picture of the m***** that you sent me for your other customers
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catherine D.
Rating: 2 out of 5
the description of the contents of the screwdriver kits is not precise enough to make the choice of the model safe.
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Response from MacManiack
Hello Catherine, Thank you for your comment and we are sorry to see that your order did not give you complete satisfaction. It seems that you have not yet contacted our team about this issue. If you need assistance, please contact our team at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
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Nicolas D.
Rating: 2 out of 5
Very good site and easy to navigate. However... I've been waiting more than a month for an iPad cover and a protective glass and after an email, I'm told that there is no more model and that we are waiting for it. Maybe we should do something to report your unavailability.
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Response from MacManiack
Hello Nicolas, We thank you for your comment and are sorry to hear about your dissatisfaction. In this case, the availability of the products is indicated online, near the button of addition to the basket, and we offer the possibility of pre-ordering, reason for which there is no blocking when you add a product out of stock to the basket. Our team remains at your disposal for any further information and does its best to improve your customer experience. Have a nice day. Sincerely, The MacManiack Team
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Pascal B.
Rating: 2 out of 5
The photo of the battery for iphone6 proposed by macmaniack is identical to the original battery.... but the one delivered is not the one!!! I'm not sure how to get a better idea of what's going on with this one, but I'm sure it's a good one.
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Response from MacManiack
Hello Pascal, Thank you for your comment. However, the photo online of the iPhone 6 Battery (Premium Quality) is absolutely not the photo of an official battery, and for good reason: it is not, as we indicate. It is indeed a compatible part. We also note that you have not contacted our team on this subject: do not hesitate to write to us at [email protected] if necessary, our team will be happy to help you. Have a nice day. Sincerely, The MacManiack Team Sincerely, The MacManiack Team
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olivier D.
Rating: 2 out of 5
Received half an order after more than 1 month and missing item still unavailable .....
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Response from MacManiack
Hello Olivier, Thank you for your comment. The carriers have experienced an unprecedented increase in activity in recent months, and major disruptions from one country to another. Delivery times may therefore be longer than normal during this period and we are sorry for the impact this may have had on this delivery. However, it appears that you have not yet contacted our team regarding this outstanding order. Please contact us at [email protected] and our team will be happy to help you :-) Have a great day! The MacManiack team
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Arnaud T.
Rating: 2 out of 5
The delivery is very fast so nothing to complain about. On the other hand the quality of the material is absolutely deplorable. It's a shame.
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Response from MacManiack
Hello Arnaud, We are sorry to see that your order does not offer you complete satisfaction. However, it seems that you have not yet contacted our team regarding this possibly defective part. In order to check with our customer support, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you if you take the time to contact us :-) Have a nice day! Sincerely, The MacManiack Team
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Stéphanie V.
Rating: 2 out of 5
I received my order and it was on time.
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Response from MacManiack
Hello Stephanie, Thank you for your comment. It seems that you have not yet contacted our team about this order. The missing item was created as a backorder because it was temporarily out of stock, so that you can receive the rest of your order as soon as possible. You can easily see this in your online customer area. If necessary, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a great day! Sincerely, The MacManiack Team
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benjamin H.
Rating: 2 out of 5
I have received my order and I am very pleased with the service and the quality of the product. I will be back in a few weeks. I've been using it for a while now and I'm not sure if I'll ever get it again. I'm very pleased with the service and the quality of the product.
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Response from MacManiack
Hello, We are sorry for this inconvenience of delivery beyond our control. You had ordered items awaiting restocking (available within 15 days) but upon receipt of our restocking, we came back to you to ship your package as agreed. However, in the meantime, the Belgian Post Office (BPost) has informed us that it is temporarily unable to process parcels due to a saturation of the Belgian network during this holiday season and health crisis. We are sorry about this even if we are also suffering from these effects. We invite you to contact us by e-mail if you wish to find an arrangement. Sincerely yours,
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Nabil D.
Rating: 2 out of 5
Hello I bought a shell from you, a lot of parts do not work, the light does not turn on, when I put the phone on silent it vibrates several times, I wanted to return the product except that I needed a shell as soon as possible for my phone to work
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Response from MacManiack
Hello, We are sorry if the product received does not meet your expectations. However, we note that you have not yet contacted us about this. We invite you to send us an email to [email protected] in order to find a solution as soon as possible. In this waiting, Cordially,
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Yolaine G.
Rating: 2 out of 5
I placed my order on Nov 28 at 12pm. I tried to modify it without success and then asked to cancel it on the 29th at 11am before it was shipped. No answer. I received an email on the 30th to tell me that it was being prepared and then shipped! You are fast to send orders but not to answer your customers...
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Response from MacManiack
Hello Yolaine, Thank you for your message :-) Indeed, we do our best to ship your orders quickly and have fewer tools to intercept them efficiently. As we were unable to stop this order before it was shipped, our team sent you a return form allowing you to return it to us, at our expense of course. Upon receipt, we will be able to register your refund request for this order. We remain available if needed, do not hesitate. Sincerely, The MacManiack Team
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Denis P.
Rating: 2 out of 5
I ordered an iPhone 6S battery and received an iPhone 5 battery. Sincerely
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Response from MacManiack
Hello Denis, We are sorry to hear about this information... It seems that you have not yet contacted our team on this subject. In order to start the handling of this return within the framework of our after-sales service, we invite you to contact us by e-mail at [email protected] : our team will be happy to help you :-) Have a nice day! Sincerely, The MacManiack Team
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Jean-Mary G.
Rating: 2 out of 5
Order placed on 17/10/2020 Received on 27/11/2020 Can surely do better
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Hélène L.
Rating: 2 out of 5
Confusing description as to whether a repair tool kit was included with the order. And a support service that shows bad faith on this subject. It's a pity because before, they had been reactive to give me a credit note after a mistake (choice of a product not in stock). Disappointed by this site more expensive than others, chosen for its good explanatory video and its kit included, which is finally not included ... (which is not necessarily a bad thing, but let's be clear!) Ps: since my order, the link of the chosen kit has been deactivated and it seems that on the kits now offered, it is clearer that the repair tools are not included, I certainly fell at the wrong time. A good thing that does not erase the bad faith of the support person.
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Amandine P.
Rating: 2 out of 5
I have received a damaged battery and I have had 3 replies to my email confirming this but not answering me as to a solution. It's my study tool and I need it urgently
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Régis E.
Rating: 2 out of 5
delivery times not respected and very long!
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Laurent K.
Rating: 2 out of 5
Error in the order, item returned to sender
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armenio R.
Rating: 2 out of 5
Not very serious to be wrong in the years
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Kristoff L.
Rating: 2 out of 5
I have received my order and I am very pleased with the service.
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STEPHANE B.
Rating: 2 out of 5
Very late delivery time
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New C.
Rating: 2 out of 5
Article ordered does not correspond to the article received
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New C.
Rating: 2 out of 5
The touchscreen is of poor quality, when I type on the keyboard, it is not at all accurate, the colors are a little duller than the original, disappointed with my order!
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Marc L.
Rating: 2 out of 5
Replenishment information not updated.
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Louise L.
Rating: 2 out of 5
I ordered an unmounted screen in original quality. I received an assembled screen of compatible quality. I needed a phone in a hurry so I put it together and it works. It's just not what I ordered.
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Jean Claude E.
Rating: 2 out of 5
Hello, a little disappointed by the packaging The corners of the keyboard are bent inside the package
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New C.
Rating: 2 out of 5
Vibrator not fully functional
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Jean-Marc M.
Rating: 2 out of 5
my last order was useless because it did not include the button. i would have liked the site to indicate this dependency and the fact that the mat is unusable without the button
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Lauren D.
Rating: 2 out of 5
Please say 5 to 10 days to receive the order. I am waiting for this delay and even more.... When I contact Macmaniack, they tell me that there is a delay (which I can understand) and they add 10 days. I accept without flinching (COVID obliges, it's normal) After this second 10 days, I contact again and they tell me that the product has not arrived but that the principle part is there since the beginning.... Thank you!!!!!!! Instead of telling me earlier, I would have had the part sent and just cancelled the product....
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PATRICK D.
Rating: 2 out of 5
Delivery time too long and the product does not correspond at all very bad quality
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diane N.
Rating: 2 out of 5
Impossible to track the order despite an online serial number, product a bit disappointing
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Malika K.
Rating: 2 out of 5
I paid more to have an intact package and unfortunately I received a tempered glass window for a broken screen, quite disappointed.
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bruno P.
Rating: 2 out of 5
screw bag order with holes and missing screws
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Nouredine K.
Rating: 2 out of 5
Poor quality product . Screwdriver unusable
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Jean-Luc L.
Rating: 2 out of 5
Order too long, perhaps due to the confinement of the post office.
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Guido W.
Rating: 2 out of 5
Complicated
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