Customer reviews of MacManiack

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8,6 /10
Overall rating: 8,6 out of 10
Based on 2 311 published reviews

Summary of reviews

The online store MacManiack is recognized for its impressive product quality, with many customers noting that their items matched expectations perfectly. The fast shipping service stands out, with multiple reviews highlighting delivery within two days and adherence to promised timelines, enhancing the overall shopping experience. Customers frequently mention the professionalism of customer service, describing them as responsive and efficient in handling inquiries and issues. The careful packaging of products is another positive aspect, ensuring items arrive safely and in good condition.

3 star reviews

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P
Piers F.
Rating: 3 out of 5
following a purchase from 13/11/2023
Impossible to screw the large battery mounting screw back onto the chassis. A pity. Otherwise, the battery seems to work fine. Test in progress
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Jordan R.
Rating: 3 out of 5
following a purchase from 17/12/2022
The part for the camera on the screen is missing, what should we do?
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Response from MacManiack
Hello, I invite you to make the request for soap directly on the website in order to launch the exchange procedure.
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Nadine C.
Rating: 3 out of 5
following a purchase from 22/02/2022
Fast delivery and quick response when I reported that I have a return to make. However, since then, I've been waiting more than 15 days for a follow-up to my photo shipment to validate the return...and still nothing!
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Bruno S.
Rating: 3 out of 5
following a purchase from 18/01/2022
I find that for an order of drums, the kit of sticking to change the battery should be proposed, it would be a real advice and service
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lecomte J.
Rating: 3 out of 5
following a purchase from 02/12/2021
It's not really what I'm looking for because there is no upper edge to protect the glass. It wasn't visible on the pictures...too bad. I received it 5 days after ordering and paid 3,99€ for shipping!
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JOELLE H.
Rating: 3 out of 5
following a purchase from 11/11/2021
Out of two devices received only one that works. The second does not give any sign of life. I had to replace the two almost completely discharged batteries.
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Omar A.
Rating: 3 out of 5
following a purchase from 08/10/2021
I received my order as described. I have received my order and I am very pleased with the service.
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Jean Marc B.
Rating: 3 out of 5
I received the package after a week, the battery seems to discharge quickly for a new battery.
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Response from MacManiack
Hello,

We thank you for your opinion and are sorry to see that your order does not offer you complete satisfaction.

However, we note that you have not yet contacted our team about this matter: please write to us at [email protected] so that we can be informed of this information and find a solution quickly :-)

Our team wishes you a very nice day and remains at your disposal if needed.

Sincerely,
The MacManiack Team
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liliane B.
Rating: 3 out of 5
Sorry I could have put the 5 stars, but I found out that the "thing" for my cell phone is way too small and I can't dress my cell phone!!!
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Response from MacManiack
Hello Liliane,

We thank you for your opinion and are sorry to hear about this information.

However, it seems that you have not yet contacted our team on this subject: please do not hesitate to write to us at [email protected] so that we can review the situation together and find a solution :-)

A very nice day to you.

Sincerely,
The MacManiack Team
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Régine J.
Rating: 3 out of 5
Satisfied with the products ordered, but it would be wise to put a written instruction manual in the package, thank you
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Response from MacManiack
Hello Régine,

We thank you for your opinion and are sorry that the use of the wireless charger may have been unclear to you.

Our team is at your disposal for any further information you may need, so don't hesitate :-)

Very nice day to you!

Sincerely yours,
The MacManiack Team
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gilles D.
Rating: 3 out of 5
The site's proposals are good, but a small problem of supply not mentioned in the order surprised me, but everything is well arranged afterwards despite this delay.
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Benjamin G.
Rating: 3 out of 5
I was expecting to have a case with the apple logo on it, but it was not there.
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Roger P.
Rating: 3 out of 5
Cable not available in stock and not reported when ordering shipped 10 days after order not faster than if I had ordered on aliExpress
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Christophe B.
Rating: 3 out of 5
First delivery not arrived! I had to make a statement about the honor! Like I'm a thief! Not my fault your delivery guys are unreliable !!!!!
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David V.
Rating: 3 out of 5
Hello, The after-sales service took a little delay but I got satisfaction. Thank you for your help,
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Geoffrey P.
Rating: 3 out of 5
Quality OK, support OK, but a month delay is too long.
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Francois C.
Rating: 3 out of 5
The product is conform (a replacement battery), however I did not need the screwdrivers. I have to say that it's a pity that it's a waste of money... The product description lacks detail.
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Simon B.
Rating: 3 out of 5
Some good and some bad: - the site is quite slow despite the fiber, some modules are not displayed at all times (the selection card for delivery Chronopost Pick Up for example). - some information makes you smile: (I order a phone screen, so, a priori my phone is out of order), "you will be kept informed by sms of the progress of your delivery..." - my first delivery, the product was announced delivered within 7 to 10 days, I waited about 1 month before being delivered. - The online chat and after sales service are top notch, quick and clear answers, simple procedure and acknowledgements by email... Great! - I'm very pleased with the service and the quality of the product. I'm very pleased with the service and the quality of the product. - I received a credit note following an order error (on my part). The credit note came with free Chronopost Pick Up shipping. It is very commercial on your part but the code of the credit is blocked on only 1 mode of delivery, if this one does not suit the customer he will not be able to use his credit... Maybe you should dissociate the credit and the discount on shipping...
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Isabelle S.
Rating: 3 out of 5
There is a missing product ordered, not delivered I have no news!
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lyly C.
Rating: 3 out of 5
because no way to contact
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lamine S.
Rating: 3 out of 5
The site is good but there are too many ads that prevent you from seeing what you are looking for.
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Mathias B.
Rating: 3 out of 5
Too long a delay
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Nathan S.
Rating: 3 out of 5
Delivery ok Product bad quality
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jean-luc V.
Rating: 3 out of 5
Hello The smallest screwdriver concerning the 2 screws to remove the shell of the iPhone 6 does not hook the screws I think to a manufacturing problem well to you
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alain R.
Rating: 3 out of 5
I was sent the wrong model
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BEE P.
Rating: 3 out of 5
Order received partially, apparently the articles are not in stock at the validation of the order, it is long....
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julia P.
Rating: 3 out of 5
Fast shipping, quick pick up, but product seems fragile
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Éric C.
Rating: 3 out of 5
I have to say that I am very satisfied with the product. I have to say that I am very satisfied with the product. Otherwise, the product is conform.
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Olard G.
Rating: 3 out of 5
Delivery time much longer than expected
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Frédéric M.
Rating: 3 out of 5
Great delivery time but the connector ordered does not work
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Alban P.
Rating: 3 out of 5
Good follow up on the email but did not reply to the email. Well, it was during the holidays. I can understand that.
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ALAIN C.
Rating: 3 out of 5
Order received halfway, item missing for over a month.
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Loïc O.
Rating: 3 out of 5
Was a Belgian company before. shipping costs have increased and the delivery time has gone from 1 day before to 3 weeks now. despite this I found a compatible mag safe charger acceptable compared to the rest of the market (amazon)
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Rudolf V.
Rating: 3 out of 5
I made a mistake with my order and contacted mcmaniack's customer service. I was unable to reach them by phone. They agreed to send the goods back to them. I have to say that I am very pleased with the service I received from mcmaniack and that I have been very satisfied with my purchase. I am disappointed
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Alexandre Doudou K.
Rating: 3 out of 5
It's the 4th time I've ordered and I want to send the product back... customer service is dead after 2 3 messages .... no phone number... pity
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SERGE D.
Rating: 3 out of 5
#NOM?
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vincent C.
Rating: 3 out of 5
pleasant site but products not in conformity
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LONGIN B.
Rating: 3 out of 5
The delivery time is very long
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Olivier M.
Rating: 3 out of 5
++: Products meet my expectations, fast shipping and delivery. ++: Often out of stock, 7-10 day restocking times are rarely respected and communication regarding this is non-existent.
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gregory L.
Rating: 3 out of 5
Well
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