Customer reviews of Maison Agour

Mr. Le Moël,

Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.

Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.

We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]

We remain at your disposal and hope to offer you a better experience with your next order.

Best regards,

Maison Agour Etxea

Mr. Carreau,

Thank you for your feedback, and we are sincerely sorry to learn of your disappointment upon receiving our products.

Your satisfaction being at the heart of our priorities, we invite you to contact our customer service so that we can better understand the situation and provide you with an appropriate solution: [email protected]

In case of specific damages upon opening the package (breakage, omission, or deterioration of the product), the sender and/or the recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point to contact our customer service.

The complaint must be accompanied by visuals of the packaging and products attesting to the situation.

After studying the complaint by our quality service, the customer service will proceed according to the customer's wish, to create a credit note, refund, or reship the damaged goods only.

We remain at your disposal and hope to have the opportunity to offer you a better experience.

Best regards,

Maison Agour Etxea

Mr. Ducros,

Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.

We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.

Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.

We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]

Best regards,

Maison Agour Etxea

Mr. Duverlie,

Thank you for your message, and we are delighted to know that you appreciated our product.

However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.

Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]

We are available and responsive for all issues related to your order.

Best regards,

Maison Agour Etxea