Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1, 2, 3, 4 and 5 stars

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D
Daniel B.
Rating: 5 out of 5
following a purchase from 01/09/2025
High quality products shipped very quickly from Héllette to Spain. Everything perfect!
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Response from Maison Agour
Mr. Bembibre:
We greatly appreciate your positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of delivery from Héllette to Spain.
We will be happy to serve you again very soon!
Sincerely,
L'Atelier du Chocolat
M
Martine S.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very good products of excellent quality. Highly recommended. Very serious company both for the preparation of packages and delivery. I am really very satisfied.
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Alain D.
Rating: 5 out of 5
following a purchase from 22/08/2025
Excellent Basque cheeses, perfectly aged and delivered in the best conditions.
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Christian C.
Rating: 5 out of 5
following a purchase from 27/08/2025
Superb, as usual.
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Yacine B.
Rating: 5 out of 5
following a purchase from 22/08/2025
Hello, your cheeses are excellent.
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Pierre L.
Rating: 5 out of 5
following a purchase from 24/08/2025
Perfect. I will order again!
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Jean Jacques M.
Rating: 1 out of 5
following a purchase from 19/08/2025
Great. 5 stars
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Response from Maison Agour
Mr. Marchetti,
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team
X
Xavier T.
Rating: 5 out of 5
following a purchase from 18/08/2025
The 2 cheeses are in the cellar to continue their aging....
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Sylvain C.
Rating: 1 out of 5
following a purchase from 10/08/2025
I called and sent an email to Agour to report that the cheeses arrived in a pitiful state and therefore inedible. No response to date which is still a lack of respect. Honestly very disappointed because my previous purchases went smoothly without any problems. I am now hesitant to reorder even though I am of Basque Spanish origin, had a wife, and have a Basque son. Too bad....
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Response from Maison Agour
Mr. Casez,

Thank you for your feedback.

We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.

Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]

For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.

These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.

Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.

We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.

Awaiting your response,

Best regards,

The Maison Agour Etxea team
S
Santos M.
Rating: 5 out of 5
following a purchase from 11/08/2025
Cheeses of the highest quality. Very good. The delivery was on time, although they need to take care of the cold chain. Other than that, everything perfect. I will repeat the purchase with this company.
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Response from Maison Agour
Dear Mr. Mendez Gonzalez,
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
L
Laura A.
Rating: 5 out of 5
following a purchase from 07/08/2025
Everything perfect
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Ivan C.
Rating: 5 out of 5
following a purchase from 11/08/2025
Products delivered on time, and the quality is there!
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Stephane G.
Rating: 5 out of 5
following a purchase from 08/08/2025
good value for money
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David C.
Rating: 4 out of 5
following a purchase from 08/08/2025
Order placed and received quickly. The only small disappointment is that the company that received my package does not have a refrigerated corner to keep the package, otherwise everything went well.
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Response from Maison Agour
Mr. Canard,

We sincerely thank you for your feedback and are delighted that your order arrived quickly.

Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.

However, we fully understand your concern and will make sure to pass this observation on to our carrier.

Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.

We look forward to delighting you again,

Best regards,

The Maison Agour Etxea team
E
Edithe F.
Rating: 5 out of 5
following a purchase from 07/08/2025
Perfect
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Marc M.
Rating: 5 out of 5
following a purchase from 07/08/2025
Always good merchandise at Agour, the little smoked raw milk tomettes, and the charcuterie. It's the bomb!
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Thierry T.
Rating: 5 out of 5
following a purchase from 07/08/2025
Excellent products and fast shipping
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Christiane S.
Rating: 5 out of 5
following a purchase from 06/08/2025
Delivery always so fast ..... and delicious cheese Thank you
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Christophe C.
Rating: 4 out of 5
following a purchase from 04/08/2025
Everything was excellent thank you
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Response from Maison Agour
Mr. Chadier,

Thank you for your review.

Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.

We look forward to delighting you again very soon!

Best regards,

The Maison Agour team
A
Alfredo G.
Rating: 5 out of 5
following a purchase from 06/08/2025
Exceptional in everything, the product, the cheese deserves to be the best in the world for a third time
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Costa N.
Rating: 5 out of 5
following a purchase from 04/08/2025
Received according to your information and in perfect condition.
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Response from Maison Agour
Mr. Nieves,
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
G
Guy B.
Rating: 5 out of 5
following a purchase from 04/08/2025
Excellence of products and careful delivery. I will return sooner or later as a fan to place a new order. THANK YOU
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Luis S.
Rating: 1 out of 5
following a purchase from 04/08/2025
It didn't come in Seur Frío. Everything arrived thawed and the cheeses smelled strange. The transport company told me that anything coming beyond the Pyrenees is not treated as cold. Talk to them.
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Response from Maison Agour
Mr. Santos,

We appreciate your trust.

We sincerely apologize for the inconvenience caused when receiving your order.

Your package was delivered within the expected timeframe for Spain through our provider DPD.

As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.

Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.

Although it is rare, sometimes our products are affected by these conditions.

That is why we clearly indicate that these shipments are not refrigerated.

As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.

In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]

After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.

We apologize for the inconvenience caused.

Sincerely,

Maison Agour Etxea
I
Ignacio L.
Rating: 5 out of 5
following a purchase from 04/08/2025
Everything is great, the order was served quickly and the quality of the product is excellent.
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Response from Maison Agour
Mr. López Almenar,
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
T
Thierry F.
Rating: 5 out of 5
following a purchase from 04/08/2025
Always excellent I share with friends Thank you
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Josiane C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast delivery and very well packaged products. Excellent products
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Moutte M.
Rating: 5 out of 5
following a purchase from 03/08/2025
perfect delivery and products are as usual
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Nigel W.
Rating: 5 out of 5
following a purchase from 03/08/2025
Dream cheeses that arrive 2 to 3 days after the order. Impeccable service. Thank you!!!
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Max M.
Rating: 4 out of 5
following a purchase from 01/08/2025
I will certainly order other products
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Response from Maison Agour
Mr. Mayzaud,

Thank you for your trust and your feedback.

We are happy to know that our products have made you want to renew the experience.

We will be delighted to accompany you during your next tastings.

See you very soon for new gourmet discoveries.

Best regards,

Maison Agour Etxea
J
Jaume B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect.
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Holger M.
Rating: 5 out of 5
following a purchase from 01/08/2025
Very good wine and very fast delivery. I will gladly order again.
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Sandrine G.
Rating: 3 out of 5
following a purchase from 27/07/2025
I ordered 3 cheeses: 2 sheep and 1 cow - It was hot when I picked up my package which was well preserved at the relay. When I opened it, the vacuum packaging was not airtight (failed pressure) and the cheeses were oozing a lot... The Ossau-Iraty, which is a hard cheese, was completely soft. I put everything in the fridge as soon as I got home, but I admit that the cow's milk cheese had a lot of trouble regaining consistency.
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Response from Maison Agour
Mrs. Galiana,

We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.

As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].

Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.

With our renewed apologies for the inconvenience caused,

Maison Agour Etxea
M
Michel C.
Rating: 5 out of 5
following a purchase from 26/07/2025
Very well
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Nathalie L.
Rating: 5 out of 5
following a purchase from 26/07/2025
Delivery made in the best time and perfect packaging principles.
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Marc F.
Rating: 5 out of 5
following a purchase from 28/07/2025
Exceptional products delivered fresh perfect
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D
Dany L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Effective. Very good. Excellent customer relations. Conquered.
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Josiane V.
Rating: 5 out of 5
following a purchase from 20/07/2025
On the AGOUR house I have nothing to say, however, having requested a chronofresh and being delivered on Friday with a pickup on Monday evening is not normal! And this is what will hold me back from ordering! Regards
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C
Cecile P.
Rating: 5 out of 5
following a purchase from 18/07/2025
As usual, Fresh and Natural and Excellent products! Thank you Agur
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Corinne B.
Rating: 2 out of 5
following a purchase from 20/07/2025
Out of 8 bottles ordered, one was broken
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Response from Maison Agour
Madame Bayeux,

Thank you for your trust.

We are sorry to learn that one bottle from your order arrived broken.

As part of a claim for a damaged or non-compliant product, we invite you to provide us with visuals of your order upon receipt, and to contact our customer service directly at the address: [email protected]

As soon as your file is opened and after feedback from our quality service, we will offer you the appropriate compensation.

While waiting for your response, please accept our renewed apologies for this inconvenience.

Best regards,

Maison Agour Etxea
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