Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
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Response from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
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Fabienne V.
Rating: 4 out of 5
following a purchase from 13/11/2024
Beautiful site that provokes desire. The products are well highlighted.
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Patrick C.
Rating: 4 out of 5
following a purchase from 13/11/2024
I was disappointed by the Basque cake with cream, it was not very fresh.
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Nicole V.
Rating: 5 out of 5
following a purchase from 03/11/2024
Very satisfied with the shipment received on time, well-constructed site, easy to use.
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Bernard C.
Rating: 5 out of 5
following a purchase from 12/11/2024
Fast delivery, it's perfect.
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Beatrice C.
Rating: 4 out of 5
following a purchase from 31/10/2024
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
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Pierre Louis P.
Rating: 4 out of 5
following a purchase from 01/11/2024
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
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Xavier H.
Rating: 5 out of 5
following a purchase from 07/11/2024
Simple navigation Order without issue Perfect delivery
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Isabelle G.
Rating: 5 out of 5
following a purchase from 29/10/2024
Two orders placed and each time 100% satisfied. Quality of the different products I ordered (charcuterie and cheeses), speed of shipping, freshness of the products. I recommend +++
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Christophe C.
Rating: 5 out of 5
following a purchase from 06/11/2024
Undeniable quality cheese, fast and careful delivery, thank you for your work, I am won over, as for the international others, you can go for it, it is serious.
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Christian C.
Rating: 5 out of 5
following a purchase from 06/11/2024
Only compliments to formulate
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max D.
Rating: 4 out of 5
following a purchase from 27/10/2024
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
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CATHERINE R.
Rating: 5 out of 5
following a purchase from 25/10/2024
Apart from the small disappointment I had regarding express shipping, I am completely satisfied with the products I ordered, thank you very much for the quality of the cheeses and charcuterie, keep it up, see you soon.
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Corinne D.
Rating: 5 out of 5
following a purchase from 18/10/2024
..very good
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Mathieu B.
Rating: 5 out of 5
following a purchase from 05/11/2024
Very good Basque sheep cheese. Fast shipping and controlled temperature.
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Jean-Philippe F.
Rating: 3 out of 5
following a purchase from 05/11/2024
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
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Response from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
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Patrice V.
Rating: 3 out of 5
following a purchase from 05/11/2024
Taste better in the Basque Country.
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Response from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
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BIGMAT AUBERT L.
Rating: 5 out of 5
following a purchase from 26/10/2024
VERY GOOD
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Danielle E.
Rating: 5 out of 5
following a purchase from 05/11/2024
I have already placed several orders and I have never been disappointed by the quality of the products.
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Françoise F.
Rating: 5 out of 5
following a purchase from 26/10/2024
Everything is perfect; simple to use site. Quality products.
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Marc F.
Rating: 5 out of 5
following a purchase from 26/10/2024
Only experience a purchase of Ossau Iraty cheese. Really excellent. And a top delivery system.
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viviane P.
Rating: 5 out of 5
following a purchase from 04/11/2024
Very good, each one of them. A treat. Thank you.
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bruno S.
Rating: 5 out of 5
following a purchase from 03/11/2024
Good products Well packaged Deadlines ok R.a.s The price maybe......
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Xabier L.
Rating: 4 out of 5
following a purchase from 03/11/2024
Clear and correct information on the website. The shipping reception time was too long. Xabi.
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christian L.
Rating: 5 out of 5
following a purchase from 02/11/2024
Fast delivery and careful packaging and... free delivery of these excellent products at reasonable prices. Highly recommended
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Patrice A.
Rating: 5 out of 5
following a purchase from 31/10/2024
High quality cheeses, after having bought on site it is a pleasure to be able to have tommettes delivered to my home from time to time
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Francisco S.
Rating: 1 out of 5
following a purchase from 31/10/2024
I ordered 5 wedges of cheese for which I paid €50 and to my surprise, I only received 1 wedge of the 5 I ordered and paid for. I sent photos to the supplier explaining what I am narrating, and so far I have not received the slightest response nor have they said anything about resending the 4 missing wedges or refunding me the corresponding amount for what I did not receive. I understand that anyone can make a mistake, but what I do not understand is that they remain silent in response. I will continue to try to recover what I paid for, and I will use all means at my disposal to achieve it. Consider yourselves warned!!!!!!!
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Response from Maison Agour
Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.
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Jacques M.
Rating: 5 out of 5
following a purchase from 01/11/2024
Very good cheese, very tasty... not cheap per kilo though... but when you love...
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Jean-louis C.
Rating: 5 out of 5
following a purchase from 01/11/2024
Hello, Order received on time as expected. Product always of very good quality. Thank you
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Jean Paul S.
Rating: 5 out of 5
following a purchase from 31/10/2024
Excellent products, I recommend them to those around me!
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Miguel A.
Rating: 5 out of 5
following a purchase from 31/10/2024
Fast and convenient process. The shipment arrived perfect and quickly. I will definitely repeat
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Stephane G.
Rating: 5 out of 5
following a purchase from 31/10/2024
Bayonne ham not dry with a good taste
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Christian M.
Rating: 5 out of 5
following a purchase from 31/10/2024
Really very happy with the product and will recommend without problem
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DANGOUMAU C.
Rating: 5 out of 5
following a purchase from 31/10/2024
Good products and fast delivery. One negative point, in the order I had checked the cooler option which I did not receive.
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Marc G.
Rating: 5 out of 5
following a purchase from 31/10/2024
Beautiful products, delivered on time. Perfect.
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Yacine B.
Rating: 5 out of 5
following a purchase from 21/10/2024
Hello, good cheese
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Philippe M.
Rating: 5 out of 5
following a purchase from 30/10/2024
I haven't tasted my purchases yet but the service provided and the kindness of the staff I called deserve only praise...
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Tania P.
Rating: 5 out of 5
following a purchase from 30/10/2024
Very very good products. Arrived well packaged, and on time
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Bernard C.
Rating: 5 out of 5
following a purchase from 30/10/2024
Excellent cheeses, fast delivery and quality products, I recommend this site.
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Chantal L.
Rating: 5 out of 5
following a purchase from 29/10/2024
Very satisfied. I recommend!
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