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Rating: 5 out of 5
This is my 7th order. Everything is perfect and the quality of the products is exceptional
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Perfect, both the product and the delivery, the packaging. Thank you
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Rating: 5 out of 5
As usual, excellent products
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A
Rating: 5 out of 5
Clear site and quick product search. Great products
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Excellent product
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Rating: 5 out of 5
Very good.
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Rating: 5 out of 5
Very happy with my order: received quickly, excellent products and well protected for shipping
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Rating: 5 out of 5
Clear site. Order quickly shipped
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Rating: 5 out of 5
Super fast, neat and excellent
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Rating: 2 out of 5
Delivery time not respected. 6 days instead of 1 as planned on the site without knowing how the food product was stored
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Response from Maison Agour
Hello, Our apologies for the abnormally long delivery time. The order was placed on the 10th and shipped on the 11th. Unfortunately, we cannot do better on our side. As part of our contract with TNT, it is stipulated delivery in 24h but unfortunately TNT has failed this time. The parcel was only presented on the 15th, which is 3 days of delay attributable to the carrier. You were absent and the parcel was therefore re-delivered the next day. The product you purchased (ham with bone) does not require cold storage, so between the cold packs and the cooler that can maintain a temperature below 20° for 2/3 days, the ham should not have suffered too much. If necessary, do not hesitate to contact us. Best regards, Maison Agour
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Rating: 5 out of 5
Very good product
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Rating: 5 out of 5
Very good site I recommend
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Rating: 5 out of 5
Quick order, impeccable delivery,
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Rating: 5 out of 5
Everything is perfect! The site, the delivery and especially this ham which has an excellent taste. A loyal customer that I will continue to be! Bravo and thank you
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Rating: 5 out of 5
The website is smooth and precise. The products are of very good quality. Always a treat!
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Rating: 5 out of 5
Hello, While waiting to return to the Basque Country, I am enjoying your ice creams in Alsace. Quick and efficient order. Thank you
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Rating: 5 out of 5
Order quickly shipped, upon receipt of the parcel the cheeses were very well packaged, well protected with ice packs
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Rating: 4 out of 5
Parcel received with ice packs (to maintain freshness) very satisfied with the order.
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Rating: 5 out of 5
Hello, this is my third order of ham and cheese from Agour. Fast delivery, on time and appropriate packaging conditions. High quality product! A delight :-)
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Rating: 4 out of 5
For the cheese it's 5, for the speed it's 3, I cut the pear in half I give it 4
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Very good, quality
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Rating: 5 out of 5
you have quality cheeses. I regularly order for ~100 euros or 3 kg every ~3 months. I am a very big cheese lover.
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Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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Rating: 5 out of 5
Careful service, I recommend
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Rating: 5 out of 5
Received on time. The box was a bit damaged but not serious for the contents.
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Rating: 5 out of 5
Very good cheeses, I order regularly
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Rating: 5 out of 5
A delight
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Rating: 4 out of 5
the site is a plus on the delivery diversity, top on the deadlines, excellent product.
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Rating: 5 out of 5
Fast. Convenient
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Rating: 5 out of 5
Very easy and pleasant navigation. Fast delivery. Well-packaged products. Above all, excellent products. I have ordered several times and have never been disappointed.
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Rating: 5 out of 5
I am very satisfied
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Rating: 4 out of 5
Pleasant navigation on the site. Delivery to the pickup store without any problem. Very pleasant merchant.
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Rating: 5 out of 5
No problem placing the order, very well explained
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Rating: 5 out of 5
Very easy contact via chat, quick responses. Order placed on Tuesday noon, ham and support package received on Thursday morning. 12-month ham from farmed pork, excellent. No regrets and I recommend the address
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Rating: 4 out of 5
Excellent
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Rating: 5 out of 5
Impeccable package, cold chain respected.
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Rating: 3 out of 5
Disappointed by the delivery method. The plastic ice packs that accompany the cheese are non-recyclable waste. It's such a shame! A delivery service like Chronofresh is certainly more suitable for this type of product.
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Response from Maison Agour
Hello, Thank you for your feedback. We completely agree with you. That's why we offer Chronofresh among our transport methods. I invite you to select this carrier for your next order. Best regards, La Maison Agour
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Rating: 5 out of 5
Perfect packaging with ice packs and an insulated bag. The cheese was nice and fresh.
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