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A
Rating: 4 out of 5
Very professional both in logistics and product quality. I highly recommend this site. Thank you.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Quality products, too bad Chronofresh is so expensive.
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Response from Maison Agour
Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.
D
Rating: 4 out of 5
Perfect.
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C
Rating: 1 out of 5
Incomplete order, missing 1 kg of cheese, missing free jam, and especially missing insulated bag with Free pack, so cold chain not respected and especially order received two days after the expected date, so two days of uncertain storage, surely not in a cold room.
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Response from Maison Agour
Hello, We are really sorry for these oversights, it is our mistake and we apologize. We have just immediately processed the refund for the missing products. Regarding the delivery delay, this is unfortunately due to the carrier and is beyond our control. That said, rest assured about the preservation of the cheeses: with the current temperatures and their vacuum packaging, they have not been at risk. Again, our sincere apologies for these inconveniences. We hope that despite this, you will enjoy your order. Best regards, The Agour team.
P
Rating: 4 out of 5
The site is good, delivery is fast and reliable.
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Y
Rating: 4 out of 5
a bit too firm (hard)!
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E
Rating: 4 out of 5
Pleasant with photos true to the products.
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P
Rating: 4 out of 5
The cheese is really excellent, one of the best I have eaten. The Txistorra is good but could be drier. Order shipped quickly and carefully packaged.
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Response from Maison Agour
We are delighted that our cheese met your expectations, it is a real pride for us. Regarding the txistorra, we take your comment into account. It is a product that is often consumed slightly tender, but we understand that some prefer a drier texture. We will pass your feedback to our workshop for consideration.
V
Rating: 4 out of 5
Very good.
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M
Rating: 2 out of 5
Don't waste my time. I have already given my feedback. Happy New Year and correct your display error. MQ.
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N
Rating: 3 out of 5
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
S
Rating: 2 out of 5
Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.
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Response from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
S
Rating: 4 out of 5
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
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C
Rating: 2 out of 5
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
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Response from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
L
Rating: 4 out of 5
Very correct
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P
Rating: 1 out of 5
still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
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Response from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
M
Rating: 1 out of 5
Lost package, not received!
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Response from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
A
Rating: 4 out of 5
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
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Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
C
Rating: 1 out of 5
order delivered quickly, and products perfectly packaged and fresh
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Response from Maison Agour
my order from December 5 was only
M
Rating: 4 out of 5
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
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H
Rating: 3 out of 5
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
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Response from Maison Agour
easy, efficient, compliant
L
Rating: 3 out of 5
I ordered several times on this site. Very dissatisfied with my last order of ham.
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Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
L
Rating: 4 out of 5
Serious site and good products!
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F
Rating: 4 out of 5
Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.
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D
Rating: 4 out of 5
NOTHING TO SAY PERFECT
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H
Rating: 4 out of 5
Very good product, a bit slow for processing the order, but I suppose that's the price of success!
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H
Rating: 4 out of 5
Reactive, commercial; good packaging to maintain a correct temperature.
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C
Rating: 4 out of 5
Fast shipping, excellent cheese and the temporary promotion was interesting.
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B
Rating: 4 out of 5
No worries.
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A
Rating: 4 out of 5
Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...
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V
Rating: 4 out of 5
Nothing to say about the products. But delivery was one day late. Only downside.
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D
Rating: 3 out of 5
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
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Response from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
S
Rating: 4 out of 5
Very satisfied with my order, however, I would like to give you a personal opinion: I would have liked the cheese to be a little drier! But it remains an excellent top product.
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Response from Maison Agour
Thank you very much for your positive feedback! If you prefer a slightly drier cheese, we recommend trying our Ossau-Iraty Vieille Réserve, which is aged for 17 months. This could perfectly meet your expectations!
C
Rating: 1 out of 5
Terrible foie gras and cheese that does not keep.
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Response from Maison Agour
Thank you for your feedback. Can you please specify what you did not like about the foie gras? This will allow us to pass on your comments to our supplier. As for the raw milk tommette, it is a cheese that keeps well. The rind can continue to develop naturally, which is normal for this type of product; just lightly rub it with a cloth or remove the surface bloom. This does not alter its quality at all; on the contrary, its aromas continue to develop. We remain at your disposal if you need storage advice.
P
Rating: 4 out of 5
Very quickly delivered, very good cheese, vacuum packaging.
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Y
Rating: 4 out of 5
I received the package well and the instructions I gave were respected. Thank you.
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M
Rating: 3 out of 5
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
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Response from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
O
Rating: 3 out of 5
Too much bubble wrap for the package.
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Response from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
R
Rating: 1 out of 5
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
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Response from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
F
Rating: 4 out of 5
Beautiful site that provokes desire. The products are well highlighted.
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