Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
A
alexis L.
Rating: 4 out of 5
following a purchase from 28/11/2024
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
Translated reviews
Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
C
Christian M.
Rating: 1 out of 5
following a purchase from 05/12/2024
order delivered quickly, and products perfectly packaged and fresh
Translated reviews
Response from Maison Agour
my order from December 5 was only
M
muriel G.
Rating: 4 out of 5
following a purchase from 05/12/2024
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
Translated reviews
H
Henri T.
Rating: 3 out of 5
following a purchase from 24/11/2024
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
Translated reviews
Response from Maison Agour
easy, efficient, compliant
L
Lucienne M.
Rating: 3 out of 5
following a purchase from 24/11/2024
I ordered several times on this site. Very dissatisfied with my last order of ham.
Translated reviews
Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
L
Lucrèce S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Serious site and good products!
Translated reviews
F
Francoise P.
Rating: 4 out of 5
following a purchase from 02/12/2024
Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.
Translated reviews
D
DAVID M.
Rating: 4 out of 5
following a purchase from 01/12/2024
NOTHING TO SAY PERFECT
Translated reviews
H
Henri H.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very good product, a bit slow for processing the order, but I suppose that's the price of success!
Translated reviews
H
Hervé L.
Rating: 4 out of 5
following a purchase from 01/12/2024
Reactive, commercial; good packaging to maintain a correct temperature.
Translated reviews
C
Christian G.
Rating: 4 out of 5
following a purchase from 30/11/2024
Fast shipping, excellent cheese and the temporary promotion was interesting.
Translated reviews
B
bruno L.
Rating: 4 out of 5
following a purchase from 30/11/2024
No worries.
Translated reviews
A
Annick Z.
Rating: 4 out of 5
following a purchase from 28/11/2024
Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...
Translated reviews
V
VIRGINIE B.
Rating: 4 out of 5
following a purchase from 28/11/2024
Nothing to say about the products. But delivery was one day late. Only downside.
Translated reviews
D
Didier L.
Rating: 3 out of 5
following a purchase from 17/11/2024
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
Translated reviews
Response from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
S
Sylvie R.
Rating: 4 out of 5
following a purchase from 24/11/2024
Very satisfied with my order, however, I would like to give you a personal opinion: I would have liked the cheese to be a little drier! But it remains an excellent top product.
Translated reviews
Response from Maison Agour
Thank you very much for your positive feedback! If you prefer a slightly drier cheese, we recommend trying our Ossau-Iraty Vieille Réserve, which is aged for 17 months. This could perfectly meet your expectations!
C
christian A.
Rating: 1 out of 5
following a purchase from 23/11/2024
Terrible foie gras and cheese that does not keep.
Translated reviews
Response from Maison Agour
Thank you for your feedback. Can you please specify what you did not like about the foie gras? This will allow us to pass on your comments to our supplier. As for the raw milk tommette, it is a cheese that keeps well. The rind can continue to develop naturally, which is normal for this type of product; just lightly rub it with a cloth or remove the surface bloom. This does not alter its quality at all; on the contrary, its aromas continue to develop. We remain at your disposal if you need storage advice.
P
Pascale A.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very quickly delivered, very good cheese, vacuum packaging.
Translated reviews
Y
Yamina B.
Rating: 4 out of 5
following a purchase from 22/11/2024
I received the package well and the instructions I gave were respected. Thank you.
Translated reviews
M
Marie-Christine H.
Rating: 3 out of 5
following a purchase from 19/11/2024
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
Translated reviews
Response from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
O
Olivier M.
Rating: 3 out of 5
following a purchase from 15/11/2024
Too much bubble wrap for the package.
Translated reviews
Response from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
R
Ramón G.
Rating: 1 out of 5
following a purchase from 05/11/2024
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
Translated reviews
Response from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
F
Fabienne V.
Rating: 4 out of 5
following a purchase from 13/11/2024
Beautiful site that provokes desire. The products are well highlighted.
Translated reviews
P
Patrick C.
Rating: 4 out of 5
following a purchase from 13/11/2024
I was disappointed by the Basque cake with cream, it was not very fresh.
Translated reviews
B
Beatrice C.
Rating: 4 out of 5
following a purchase from 31/10/2024
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
Translated reviews
P
Pierre Louis P.
Rating: 4 out of 5
following a purchase from 01/11/2024
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
Translated reviews
M
max D.
Rating: 4 out of 5
following a purchase from 27/10/2024
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
Translated reviews
J
Jean-Philippe F.
Rating: 3 out of 5
following a purchase from 05/11/2024
The weight of the square is announced at about 700g and it is 456g... it's very approximate.
Translated reviews
Response from Maison Agour
We thank you for your feedback. You are absolutely right, a weight of 456g for a product announced at 700g is indeed not normal. Our ham squares are supposed to weigh at least 700g, and this is an error on our part. To compensate for this discrepancy, we will refund you the weight difference. You will receive a refund shortly. We apologize for this error and remain at your disposal for any other questions.
P
Patrice V.
Rating: 3 out of 5
following a purchase from 05/11/2024
Taste better in the Basque Country.
Translated reviews
Response from Maison Agour
Thank you for your feedback. We are sorry to hear that our cheeses did not meet your expectations. Could you please specify what you did not appreciate about their taste or texture? This will help us improve our products and better satisfy our customers.
X
Xabier L.
Rating: 4 out of 5
following a purchase from 03/11/2024
Clear and correct information on the website. The shipping reception time was too long. Xabi.
Translated reviews
F
Francisco S.
Rating: 1 out of 5
following a purchase from 31/10/2024
I ordered 5 wedges of cheese for which I paid €50 and to my surprise, I only received 1 wedge of the 5 I ordered and paid for. I sent photos to the supplier explaining what I am narrating, and so far I have not received the slightest response nor have they said anything about resending the 4 missing wedges or refunding me the corresponding amount for what I did not receive. I understand that anyone can make a mistake, but what I do not understand is that they remain silent in response. I will continue to try to recover what I paid for, and I will use all means at my disposal to achieve it. Consider yourselves warned!!!!!!!
Translated reviews
Response from Maison Agour
Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.
L
Liliane B.
Rating: 2 out of 5
following a purchase from 15/10/2024
I find it a bit dry, I didn't appreciate it too much
Translated reviews
Response from Maison Agour
Thank you very much for your feedback! It seems that you rated the brand based on the texture of the product received, but feel free to also share your impressions of our service in general: the packaging, the responsiveness of customer service, the speed of delivery, or your experience on our site. Your feedback is valuable to help us improve every aspect of our service!
A
Alain D.
Rating: 4 out of 5
following a purchase from 25/10/2024
Some cheeses are a bit sharp, too bad about this product otherwise nothing to say about the other products which are as usual compliant
Translated reviews
Response from Maison Agour
Thank you for your feedback! Indeed, raw milk cheeses can sometimes have a slightly more 'sharp' taste. This is part of the characteristics of these authentic products, made in accordance with tradition. We are glad that you are satisfied with our other products and remain at your disposal for any information or recommendations according to your preferences.
C
Cécile G.
Rating: 4 out of 5
following a purchase from 25/10/2024
Very good products. I only give 4 stars because the parcel relay is 30 minutes by car from my home.
Translated reviews
Response from Maison Agour
Thank you very much for your positive feedback on our products! We are really sorry to hear that the parcel relay chosen by the carrier is so far from your home. This can indeed be inconvenient, and we understand your frustration. We will pass this information on to our carrier to try to improve this point in the future. In the meantime, for your next order, feel free to explore our home delivery options or Chronofresh for more comfort.
C
Christian G.
Rating: 4 out of 5
following a purchase from 14/10/2024
Fast and compliant delivery.
Translated reviews
T
Thierry L.
Rating: 1 out of 5
following a purchase from 22/10/2024
Your request worries me because I have not received my package!!!!
Translated reviews
Response from Maison Agour
Thank you for contacting us. We understand your concern regarding the delivery of your package. Indeed, your order was shipped on the 23rd and should have been delivered on the 24th or 25th. Someone from our team will contact you today to resolve this issue. We apologize for the inconvenience and thank you for your patience.
E
ERIC R.
Rating: 3 out of 5
following a purchase from 20/10/2024
Excellent cheese. The price seems expensive to me. Small error on the delivery but their responsiveness was remarkable
Translated reviews
Response from Maison Agour
Thank you very much for your review and positive comments! We are delighted that you enjoyed our cheese and that our responsiveness was able to meet your expectations despite the delivery error. Regarding the price, we strive to offer high-quality products, which can sometimes influence the cost. We hope you will continue to enjoy our cheeses!
J
jean marc W.
Rating: 3 out of 5
following a purchase from 15/10/2024
I had a disappointment, your almond tuiles in a box arrived in crumbs, three-quarters, I did not use them for a family coffee, even if the last whole ones were good, too bad.
Translated reviews
Response from Maison Agour
Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.
G
Guy D.
Rating: 2 out of 5
following a purchase from 15/10/2024
A very disappointing delivery... fresh products delivered late and dropped off at a relay point while I was at home...
Translated reviews
Response from Maison Agour
We would like to thank you for your message and sincerely apologize for the disappointment related to your delivery. As we mentioned during our phone conversation, it happens that some carriers encounter difficulties in certain regions, which can lead to delays or drop-offs at relay points. We understand how frustrating this can be, and we are truly sorry for the inconveniences caused. For your next order, we offer the Chronofresh option, which guarantees better handling of the cold chain.
We use cookies for audience measurement and improving user experience.
English 