English 
L
Rating: 4 out of 5
Clear site. Fast shipping. The products arrive in good condition despite the absence of cold in the package.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 2, 3 and 4 stars
Reset filtersP
Rating: 3 out of 5
The phone contact is lacking to get more information.
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B
Rating: 4 out of 5
very happy
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S
Rating: 3 out of 5
Top products but DPD delivery always problematic: they do not deliver to the right address or on the right date! Please change delivery service
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Response from Maison Agour
Hello, Thank you for your feedback and your positive comments about our products. We are delighted to know that you are satisfied with their quality. Regarding your concerns about DPD's delivery service, we are sorry to hear that you have encountered delivery issues. We fully understand the importance of reliable and timely delivery for a pleasant shopping experience. As an alternative solution, we already offer the Chronofresh delivery service. We are in close contact with our delivery provider to resolve the issues encountered and improve our service. We take your suggestion to change delivery providers seriously and will evaluate this option to ensure a better delivery experience for our customers in the future. Thank you for bringing your concerns to our attention, and we apologize for any inconvenience this may have caused. We are committed to taking the necessary steps to improve our delivery service. Please feel free to contact us if you have any other questions or concerns. Best regards, The Agour team.
J
Rating: 4 out of 5
this urdina cheese is very good however it is a bit too salty. otherwise you can really taste the sheep cheese and it is very green, it can compete with Roquefort.
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F
Rating: 4 out of 5
Very good service. Excellent quality
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P
Rating: 2 out of 5
you have already had my opinion
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L
Rating: 4 out of 5
Well-designed site although a bit confusing regarding the discount offer for the newsletter.
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J
Rating: 4 out of 5
Abcd
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D
Rating: 1 out of 5
I never received the Basque cakes.
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P
Rating: 4 out of 5
The cheeses and charcuterie are really excellent. I recommend these products without any reservation! The only downside is that the cold chain, which is touted on the site, is not respected by the delivery person.
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L
Rating: 1 out of 5
The chat works very well before placing an order (I asked for confirmation for a delivery before 31/12 if I ordered on 26/12, which was confirmed to me) but when we want to ask why our order is not delivered, if the product will still be good to eat when it is finally delivered (it was supposed to be delivered on 30/12 and I received it on 03/01), no one answers the chat even though these people are apparently online. I sent a message three times asking for explanations or at least a confirmation that the cake will still be edible but no response!!! UNACCEPTABLE, I do not recommend this merchant.
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J
Rating: 4 out of 5
Good charcuterie and cheese products.
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N
Rating: 4 out of 5
Hello, Perfect and delicious product as usual, the only downside is the delivery which stayed 3 days in deposit with fresh products!!! Nicolas
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A
Rating: 2 out of 5
Good evening Madam or Sir, When opening my package, a jar of foie gras was broken and this foie gras looked nothing like the one I bought at the Gastronomy Fair in BREST PENFELD.
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P
Rating: 4 out of 5
We did not taste the products intended for Christmas meals, just to mention that the jar of black cherry jam had leaked, the lid was damaged, I cannot attach the photo here, however thank you for receiving the package on the requested date. Best regards, M. Le Douarec.
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D
Rating: 4 out of 5
Very good products, but I did not receive the promised tommette on the grounds that I had not checked the box on the order form!!
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P
Rating: 4 out of 5
Delivered on time, order without issues! Thank you Agour.
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J
Rating: 1 out of 5
The expiration dates are too close. The whisky box only has the name, it is not a box and therefore not giftable: vacuum-sealed plastic bag!
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S
Rating: 4 out of 5
Order received quickly and well packaged and protected. Delicious cheeses, we are enjoying them. Basque cake good but not exceptional, a bit disappointed. But that doesn't take away from the overall satisfaction.
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E
Rating: 4 out of 5
Excellent cheese, Bayonne ham too strong for our taste, and really too thick slices.
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D
Rating: 4 out of 5
Some ambiguities to clarify.
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C
Rating: 2 out of 5
20% promised on the site but not effective at payment. Too bad.
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Response from Maison Agour
Hello, Indeed, as mentioned in all our communications, the 20% discount applied after entering the promo code in the cart. It did not display automatically before this step. If this condition was not clear to you and you had informed us, we would have been happy to assist you in benefiting from this discount :) Please feel free to contact us next time. We are here to help you.
S
Rating: 4 out of 5
I recommend.
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N
Rating: 3 out of 5
A bit disappointed nonetheless, I expected more seriousness, no cooling bag replaced by a pork pâté, delivery scheduled for Tuesday arrived on Friday after a call to DELPHINE who was very responsive, nothing to say, moral of the story the crottins are to be eaten with a straw all melted, disappointment otherwise we tasted the fillet and the ham very good.
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P
Rating: 3 out of 5
Hello, the products were well packaged and correspond to my wishes. However, the transport by private courier is deplorable. I waited at home for delivery. Finally, without warning during this wait, I was delivered to a relay point. Waste of time, buying metro tickets... Deplorable service and without the expected friendly exchange.
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P
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
Our first order on the AGOUR company's site went well. The products are good. We can recommend this site.
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J
Rating: 4 out of 5
In Euskara or Spanish, we do not know French and thank you.
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L
Rating: 3 out of 5
Not very readable.
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Response from Maison Agour
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.
C
Rating: 3 out of 5
Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.
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Response from Maison Agour
Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.
G
Rating: 4 out of 5
The site is clear, the order is easy
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P
Rating: 4 out of 5
The quality is there!! well done!!!
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F
Rating: 3 out of 5
Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.
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Response from Maison Agour
Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.
J
Rating: 4 out of 5
The navigation on the site is well done. The delivery and its tracking are exemplary. Fast and secure delivery. The products I bought are all of quality, both the sausages and the cheeses. I started with a discovery idea and have since been convinced by the quality of the products. Well done! The prices are in a high category, but that's the price of quality.
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P
Rating: 2 out of 5
Hello, It seems that you do not consult the remarks made by your customers in your 'contact us' section. I will therefore repeat myself. During my last order which is the subject of this satisfaction request, there were two jars of foie gras, one plain, the other with espelette pepper. I thought I would taste an excellent product as noted on your site, and well NO, what a disappointment! This foie gras was of a dreadful insipidity, to the point of not really knowing what I was tasting. This is a shame because previously I had eaten 21-month aged ham which is excellent. For the end of year holidays, I will simply return to the Breton foie gras producers who have always satisfied me. Best regards.
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Response from Maison Agour
Dear customer, Thank you for sharing your experience. We are sincerely sorry to learn that you were disappointed with this product. Your feedback is valuable to us as it helps ensure that our customers always receive the highest quality products. We have taken note of your comments and will certainly pass this information on to the producer. Your feedback is important as it allows us to continuously improve our products and meet our customers' expectations. We would also like to note that we have never received similar negative feedback regarding this product, which surprises us a bit. However, we take your opinion very seriously, and we will closely examine this situation to ensure that the quality of our products remains at the highest level. On the other hand, we are delighted to learn that you enjoyed our 21-month aged ham, and we will strive to maintain that same quality to satisfy your taste buds in the future. If you wish, we would be happy to discuss your experience further or help you choose another product that will better match your preferences. We hope you will give us another chance in the future and we thank you for your support as a customer of Maison Agour. Best regards, The Agour team.
A
Rating: 4 out of 5
Bizz
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A
Rating: 4 out of 5
Very good Bayonne ham. The rosette is good. Good quality. Thank you.
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A
Rating: 3 out of 5
From the product designation point of view, I would have liked: 1 - The mention of fresh product on the shipping carton so that it is identified as such by logistics (delivery person and reception point). This allows for better storage conditions. 2 - The Basque country ham purchased is really very salty, which overshadows the quality meat. If this is normal, I would have liked it to be mentioned in the product description. I use this ham for cooking because it is impossible for me to eat it as is due to a too high salinity level. 3 - The cheese is top-notch. The quality is superior.
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A
Rating: 4 out of 5
14/20
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