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A
Rating: 4 out of 5
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Package very poorly made, half torn
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Rating: 4 out of 5
Very good products. Serious follow-up, fast shipping. However, a significant increase compared to last year has slowed us down in our orders.
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Rating: 2 out of 5
Purchase of an 18-month ham and disappointed because the flavor is quite 'neutral' (I have known much finer, I buy 1 to 2 hams with bone per year) and quite fatty nonetheless. However, this is the first time I took an 18-month one. Unlikely that I will buy this product again.
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Rating: 3 out of 5
Nothing to say about the product, but you should change the delivery company. We had difficulties communicating with the delivery company to access the package.
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Response from Maison Agour
Hello, we offer three different carriers to allow customers to choose the carrier of their choice. Unfortunately, after working with several carriers, we realize that they are all the same and none stand out for impeccable service... During the end-of-year holidays, problems multiply and many customers suffer, to our great disappointment. Next time, we advise you to opt for the chronopost carrier, which is still more serious than its competitors. Happy holidays from the Agour team. Louise.
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Rating: 4 out of 5
To say more is not possible for me, it was a gift for a relative... no feedback..
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Rating: 3 out of 5
Impeccable for a holiday gift
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Rating: 4 out of 5
perfect
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Rating: 3 out of 5
The site is clear, easy to use, you want to buy....
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A
Rating: 4 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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Rating: 2 out of 5
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.
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Response from Maison Agour
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.
A
Rating: 4 out of 5
Order as expected and sent on time. Product always of excellent quality: to recommend without reservations
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Rating: 1 out of 5
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Package arrived well and very quickly
A
Rating: 4 out of 5
Delivery not in accordance with our order
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Rating: 3 out of 5
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Everything was perfect, the cheeses and the delivery
A
Rating: 2 out of 5
Order of sausages with a product that has a consumption date of 2 days after receiving the package. We called and then sent an email, and to this day still no response.
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Response from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it was an error on our part. As compensation, we would like to offer you the sausage of your choice on your next order.
A
Rating: 4 out of 5
Good products obviously, too bad it wasn't indicated during the order that the expiration dates are very short! 15 days to a month is not pleasant for so many kilos of cheese and cold cuts... knowing this, we would have spread our purchases.
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Rating: 4 out of 5
I received the package all torn with just simple tape around it. Apparently, it had been opened. Well, the ham was normal. Very good, we tasted it but disappointed with this delivery especially for food;
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Response from Maison Agour
Hello, I understand your disappointment. Unfortunately, despite all the care we take in preparing our packages, the carriers are quite careless and sometimes damage the packages to unacceptable levels. I am, however, glad that you received the complete package and especially enjoyed the product! Sincere apologies, Vincent
A
Rating: 4 out of 5
I regret that the promo codes offered when giving feedback do not work on the next orders.
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Rating: 2 out of 5
product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.
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Rating: 4 out of 5
After an unfortunate mishap with the order regarding shipping, I finally received my order. The products are excellent. I do not regret ordering despite everything. The Basque cake is just as I remember from my childhood (being Basque myself). Now I just need to make a raclette to test the kit of 3 cheeses and the one with Espelette pepper. My husband, a big fan of sausage, loved the one we received. I take away one star not for the quality of the products, but for the troubles with the order.
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Rating: 4 out of 5
I just ordered, I can't give a review for now, so I'm waiting for the delivery, thank you.
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Rating: 4 out of 5
Great packaging... and with ice packs! But I haven't tasted it yet, looks good visually; Thank you.
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Rating: 4 out of 5
Overall okay.
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Rating: 3 out of 5
Fast delivery in 24 hours, however, there was a problem finding the address by TNT. They didn't call even though we asked them to because our address is not easy to find. Change the carrier!!! Big stress because it was a birthday gift! Not easy to reach you by phone either, but with persistence, we manage. However, good order tracking.
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Response from Maison Agour
Hello, unfortunately, carriers are sometimes unpredictable and quite difficult to manage. Fortunately, everything ended well and I hope the gift was appreciated!
A
Rating: 4 out of 5
REGULAR CUSTOMER SO SATISFIED.
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Rating: 4 out of 5
Completely satisfied!
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Rating: 3 out of 5
Fast shipping, but the box arrived damaged. However, the ham was well protected.
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Response from Maison Agour
Hello, we are sorry for this incident which is unfortunately not our responsibility. Carriers are sometimes not very concerned about the condition of the parcels. We hope that the products met your expectations!
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Rating: 4 out of 5
Very good, good product and well packaged.
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Rating: 2 out of 5
Second order and delivery still mediocre. (Parcel opened and not delivered to home).
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Response from Maison Agour
Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!
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Rating: 3 out of 5
For customer service, it's not great, they don't respond to emails, nor to phone calls, and for the message left with the shipping service, I'm still waiting... Too bad!
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Response from Maison Agour
Hello, we are sorry, our customer service manager was on vacation at that time... That's why your requests went unanswered. We hope that the products received met your expectations and that the tasting was good!
A
Rating: 4 out of 5
Hello, the access site (cheese, ham icons, etc.) needs to be improved in terms of choice visibility... I didn't instinctively guess that they were choice icons and for a second time I searched a bit... There need to be icons that stand out... In white, one might simply think they are a form of summary... Otherwise, once in the choice, it's very clear (in my humble opinion!!) we have everything, the weight, the price per portion, per kg, and the product details... And the best for last: very good quality products and delivery within 24/48h max, a guarantee of quality... I'll allow myself a small reproach: maybe free delivery at a slightly lower price... Thank you Agour!!
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Rating: 2 out of 5
Delivery time not respected. 6 days instead of 1 as planned on the site without knowing how the food product was stored
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Response from Maison Agour
Hello, Our apologies for the abnormally long delivery time. The order was placed on the 10th and shipped on the 11th. Unfortunately, we cannot do better on our side. As part of our contract with TNT, it is stipulated delivery in 24h but unfortunately TNT has failed this time. The parcel was only presented on the 15th, which is 3 days of delay attributable to the carrier. You were absent and the parcel was therefore re-delivered the next day. The product you purchased (ham with bone) does not require cold storage, so between the cold packs and the cooler that can maintain a temperature below 20° for 2/3 days, the ham should not have suffered too much. If necessary, do not hesitate to contact us. Best regards, Maison Agour
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Rating: 4 out of 5
Parcel received with ice packs (to maintain freshness) very satisfied with the order.
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Rating: 4 out of 5
For the cheese it's 5, for the speed it's 3, I cut the pear in half I give it 4
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Rating: 4 out of 5
the site is a plus on the delivery diversity, top on the deadlines, excellent product.
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Rating: 4 out of 5
Pleasant navigation on the site. Delivery to the pickup store without any problem. Very pleasant merchant.
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Rating: 4 out of 5
Excellent
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Rating: 3 out of 5
Disappointed by the delivery method. The plastic ice packs that accompany the cheese are non-recyclable waste. It's such a shame! A delivery service like Chronofresh is certainly more suitable for this type of product.
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Response from Maison Agour
Hello, Thank you for your feedback. We completely agree with you. That's why we offer Chronofresh among our transport methods. I invite you to select this carrier for your next order. Best regards, La Maison Agour
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Rating: 4 out of 5
Fast delivery, good quality product
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