English 
L
Rating: 5 out of 5
Order received quickly, products are well protected for transport.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 2, 3 and 5 stars
Reset filtersN
Rating: 5 out of 5
An impeccable service, perfect quality for delivery, products well packaged. I recommend. See you soon for a new order.
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C
Rating: 2 out of 5
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
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Response from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
M
Rating: 5 out of 5
Excellent products (cheeses), order received quickly
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C
Rating: 5 out of 5
Fast delivery and well-packaged order
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L
Rating: 5 out of 5
Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you
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B
Rating: 5 out of 5
Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno
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V
Rating: 5 out of 5
Fast delivery, very good products excellent
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P
Rating: 5 out of 5
Order well packaged and delivered respecting the customer's request for postponement. Perfect.
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P
Rating: 1 out of 5
still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
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Response from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
S
Rating: 5 out of 5
I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.
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F
Rating: 5 out of 5
very satisfied with my order and top delivery tracking!
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A
Rating: 5 out of 5
Products of excellent quality that are not found everywhere. Bravo
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M
Rating: 1 out of 5
Lost package, not received!
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Response from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
T
Rating: 5 out of 5
Very good communication and excellent products
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D
Rating: 5 out of 5
misleading. Could you please specify which products you are referring to and what disappointed you? We want to provide the best possible experience, and your feedback will help us improve. Maison Agour.
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A
Rating: 5 out of 5
This is the first time I order from Agour and frankly I am not disappointed. The site is easy to use, the delivery impeccable, in short everything is perfect.
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E
Rating: 5 out of 5
Completely satisfied, the cheese I bought is delicious and I will certainly buy more. I chose Ossau-Iraty AOP 6 months and it is delicious! The delivery was very fast, even though I live in Italy, and the entire purchasing process was simple and precise. Highly recommended.
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J
Rating: 5 out of 5
Very good products. Fast shipping. To renew
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J
Rating: 5 out of 5
very good quality
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C
Rating: 1 out of 5
order delivered quickly, and products perfectly packaged and fresh
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Response from Maison Agour
my order from December 5 was only
P
Rating: 5 out of 5
Thank you for your feedback. We understand your frustration and would like to provide you with some clarifications. We are not Amazon, but a small artisanal company, and we do our best to process each order quickly. Your order was placed on a Thursday afternoon, after the daily passage of carriers at 2 PM. Since we do not work on weekends, it was shipped on Tuesday morning and delivered by Wednesday morning. This represents a delay of 3 working days, in accordance with our announced deadlines of 3 to 5 working days. However, we understand that the wait may have seemed long to you and we sincerely apologize for that. We would also like to emphasize that this end-of-year period is particularly busy for us, but we remain committed to ensuring the best quality of service possible.
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C
Rating: 5 out of 5
perfect cheeses, packaging not at all chronofresh!!! cardboard package, point!!
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J
Rating: 5 out of 5
ORDER RECEIVED ON TIME, WHOLE BONELESS BAYONNE HAM 9 MONTHS QUALITY, I CAN FINALLY USE MY HAM SLICER AND AVOID ALL THE PLASTIC PACKAGING FOUND IN LARGE STORES, IT'S GOOD FOR THE PLANET! I LOOK FORWARD TO DISCOVERING HIGH-END HAMS TO SEE IF THE PRICE DIFFERENCE IS IN LINE WITH THE QUALITY OF THE PRODUCTS. GOOD CONTINUATION AND HAPPY HOLIDAYS
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M
Rating: 5 out of 5
5 stars what more can I say!
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N
Rating: 5 out of 5
So good, terribly addictive!!!
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H
Rating: 3 out of 5
My package arrived in excellent condition, beautifully packaged. Unfortunately, I haven't tasted it yet. Christmas hasn't arrived yet. But having lived 12 years in Pau, I know the products and I have never been disappointed with the local products. After the holidays, I am sure of the compliments.
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Response from Maison Agour
easy, efficient, compliant
L
Rating: 3 out of 5
I ordered several times on this site. Very dissatisfied with my last order of ham.
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Response from Maison Agour
Thank you for your message and your loyalty to our site. We are sorry to hear that your last order of ham did not meet your expectations. Could you please provide us with more details about what went wrong? This will help us understand better and find a solution. For any comments or issues, feel free to call us or contact us directly by email. This allows us to respond more quickly to satisfy you.
V
Rating: 5 out of 5
Everything is OK, even the souvenirs.
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D
Rating: 5 out of 5
Fast delivery, excellent products. Experience to renew without delay.
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B
Rating: 5 out of 5
Reliable site. Good product quality. Nothing to say. Thank you.
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L
Rating: 5 out of 5
Efficient and clear.
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M
Rating: 5 out of 5
User-friendly site. The products are very good. The customer service is efficient and very friendly. Timely delivery, package in excellent condition. Thank you.
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M
Rating: 5 out of 5
Always very satisfied in every way with Maison Agour.
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A
Rating: 5 out of 5
Excellent, I love its flavor. I will gladly come back to you and order L'Osseau-Iraty Grand affinage, and especially a top packaging; vacuum and bubble wrap really protect. Thank you and see you soon.
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N
Rating: 5 out of 5
I give 5 to Agour but my package was in transit between December 7 and 9, and I had to call DHL for news. They then noted to prioritize it as a food package and I received it the next day.
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J
Rating: 5 out of 5
Product quality. However, there was a delivery problem within the expected time due to the DPD carrier not respecting the indicated shipping time, i.e., 48 hours after the package was picked up according to the information provided by Agour.
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J
Rating: 5 out of 5
High-end ham (shh, don't tell anyone), creamy cow cheese to die for, and Ossau Iraty: a delight, sorry the Basque cake is not as good as the one my wife makes (when she doesn't have a broken arm :-).
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L
Rating: 5 out of 5
The chosen cheese has unanimous approval and is almost finished. The dried tenderloin is well started! Everything is fine.
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N
Rating: 5 out of 5
As usual, quality product.
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