Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
I am very happy and very satisfied with the excellence and quality of the products purchased from Maison Agour. I order regularly and enjoy every time. A very good house that I highly recommend to all food lovers.
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Sylvie B.
Rating: 5 out of 5
following a purchase from 15/09/2024
Very satisfied with my order, fast and careful shipping. Quality product.
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Barbara R.
Rating: 5 out of 5
following a purchase from 15/09/2024
Very good.
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Bruno S.
Rating: 5 out of 5
following a purchase from 15/09/2024
Superb in taste and flavors
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Jean F. G.
Rating: 1 out of 5
following a purchase from 14/09/2024
Prices are high but the products are very good. However, your transport provider DPD is AWFUL. And your customer service does not respond. So I will not order from AGOUR again.
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Response from Maison Agour
Thank you for your compliments on our products. We are sorry to hear about the problems you encountered with DPD and we sincerely apologize. After checking, it seems we did not receive your previous messages, which explains our lack of response. We understand your frustration and are escalating this issue to our transport provider to improve delivery quality. If you give us another chance, we will ensure that your experience meets your expectations.
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jean-claude P.
Rating: 5 out of 5
following a purchase from 24/09/2024
perfect as always
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Cecile P.
Rating: 5 out of 5
following a purchase from 23/09/2024
Thank you for your very good and best sales and for your refund on an order returned for not being able to be picked up at the relay point and have a good weekend. Best regards
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Jessica P.
Rating: 5 out of 5
following a purchase from 24/09/2024
Everything is delicious....
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Jean-Yves V.
Rating: 5 out of 5
following a purchase from 23/09/2024
Very good cheese. Well packaged, arrives quickly.
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Véronique W.
Rating: 5 out of 5
following a purchase from 23/09/2024
An efficient service and a very good product
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Christian C.
Rating: 5 out of 5
following a purchase from 23/09/2024
Perfect, as usual. Ch.Capdepon
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Cecile P.
Rating: 5 out of 5
following a purchase from 11/09/2024
Still enjoying and soon again some of the best cheeses and some cured meats except for the truffled dry sausage and the whole tenderloin since too dry and narrow in size compared to the sliced one, but I continue to enjoy the whole copa and the ham and ventrèche in large pieces
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Carlos A.
Rating: 5 out of 5
following a purchase from 10/09/2024
Excellent cheese the best
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dominique C.
Rating: 1 out of 5
following a purchase from 09/09/2024
package not received, your carrier is dishonest, I do not ask for any refund, but you have lost a customer!!!
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Valentin E.
Rating: 5 out of 5
following a purchase from 09/09/2024
I love everything to eat
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Loïc C.
Rating: 5 out of 5
following a purchase from 08/09/2024
Impeccable service. Phone exchange with a proposed solution following the unavailability of a product. I recommend.
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Valérie M.
Rating: 5 out of 5
following a purchase from 19/09/2024
Excellent products.
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Thierry M.
Rating: 5 out of 5
following a purchase from 18/09/2024
Fast shipping and delicious products
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Cécile G.
Rating: 5 out of 5
following a purchase from 08/09/2024
Very well packaged and delivered quickly
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Elvire R.
Rating: 5 out of 5
following a purchase from 15/09/2024
Everything is perfect
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Guillaume B.
Rating: 5 out of 5
following a purchase from 15/09/2024
Always excellent
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Fabienne M.
Rating: 5 out of 5
following a purchase from 14/09/2024
delicious products, easy to order.
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Bernard P.
Rating: 1 out of 5
following a purchase from 03/09/2024
I received an item that I did not order and no response after sending an email to say that it was not the ordered item.
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Response from Maison Agour
We sincerely apologize for this situation. It seems that we did not receive your emails, and we completely understand your frustration. To resolve this quickly, someone from our team will contact you today to fix this issue and send you the correct item. Thank you for your patience and understanding.
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Ghislaine L.
Rating: 5 out of 5
following a purchase from 13/09/2024
Impeccable packaging and very good products
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Jean luc M.
Rating: 5 out of 5
following a purchase from 10/09/2024
Everything was perfect
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Jacques-Bernard G.
Rating: 5 out of 5
following a purchase from 11/09/2024
Order received quickly, cheese (Etorki) excellent. (It's a change from supermarkets) I will place another order in some time and taste your products. Thank you.
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DIDIER A.
Rating: 5 out of 5
following a purchase from 07/09/2024
Order prepared and delivery perfect. Very good.
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Didier C.
Rating: 5 out of 5
following a purchase from 10/09/2024
Very good
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Samuel C.
Rating: 5 out of 5
following a purchase from 08/09/2024
After several orders, top products and fast delivery. Very serious.
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YANNICK L.
Rating: 5 out of 5
following a purchase from 10/09/2024
Very good as usual
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Jean F. G.
Rating: 5 out of 5
following a purchase from 29/07/2024
Difficult to find better: quality, timing, I have tried elsewhere but I come back. Even if the prices are high.
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Franck R.
Rating: 5 out of 5
following a purchase from 09/09/2024
Quality of products, freshness, short and protected delivery times. Perfect.
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Thierry M.
Rating: 5 out of 5
following a purchase from 08/09/2024
Perfect products
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Yves P.
Rating: 5 out of 5
following a purchase from 08/09/2024
Always impeccable
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MARTINE C.
Rating: 5 out of 5
following a purchase from 08/09/2024
Perfect! Products, delivery, timing and freshness... I talk about it to those around me. Thank you
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Thierry L.
Rating: 5 out of 5
following a purchase from 07/09/2024
Very clear, nice ergonomics
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Eric J.
Rating: 5 out of 5
following a purchase from 03/09/2024
excellent products, excellent service!
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Estelle M.
Rating: 2 out of 5
following a purchase from 05/09/2024
Hello, I sent an email following the receipt of my order and to this day I have not received a response. Indeed, the carrier was a day late on the delivery and consequently the package was no longer cold at all, the frozen bread completely liquid and the package at room temperature, the cheese in vacuum had started to ooze... I have ordered several times and have never had a problem but now no response from you...
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Response from Maison Agour
We are truly sorry to hear that you encountered a problem with this delivery and that you did not receive a response sooner. It seems that your email went unnoticed, but we have just responded to you. We completely understand your concern regarding the cold chain and the carrier's delay. We do everything possible to avoid this kind of situation and hope that our email response will provide you with a satisfactory solution. Again, we apologize for this inconvenience, and thank you for your loyalty.
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Françoise T.
Rating: 5 out of 5
following a purchase from 06/09/2024
Very good cheese. I am very happy with my purchase.
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Jean-Noël P.
Rating: 5 out of 5
following a purchase from 05/09/2024
Navigating the site is very simple. Everything is well explained. As for the ossau iraty cheese, nothing to say since it is the best cheese in the world, it is excellent. Quick delivery, perfect packaging.
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