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F
Rating: 5 out of 5
Everything is perfect; simple to use site. Quality products.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Only experience a purchase of Ossau Iraty cheese. Really excellent. And a top delivery system.
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V
Rating: 5 out of 5
Very good, each one of them. A treat. Thank you.
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B
Rating: 5 out of 5
Good products Well packaged Deadlines ok R.a.s The price maybe......
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C
Rating: 5 out of 5
Fast delivery and careful packaging and... free delivery of these excellent products at reasonable prices. Highly recommended
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P
Rating: 5 out of 5
High quality cheeses, after having bought on site it is a pleasure to be able to have tommettes delivered to my home from time to time
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F
Rating: 1 out of 5
I ordered 5 wedges of cheese for which I paid €50 and to my surprise, I only received 1 wedge of the 5 I ordered and paid for. I sent photos to the supplier explaining what I am narrating, and so far I have not received the slightest response nor have they said anything about resending the 4 missing wedges or refunding me the corresponding amount for what I did not receive. I understand that anyone can make a mistake, but what I do not understand is that they remain silent in response. I will continue to try to recover what I paid for, and I will use all means at my disposal to achieve it. Consider yourselves warned!!!!!!!
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Response from Maison Agour
Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.
J
Rating: 5 out of 5
Very good cheese, very tasty... not cheap per kilo though... but when you love...
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J
Rating: 5 out of 5
Hello, Order received on time as expected. Product always of very good quality. Thank you
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J
Rating: 5 out of 5
Excellent products, I recommend them to those around me!
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M
Rating: 5 out of 5
Fast and convenient process. The shipment arrived perfect and quickly. I will definitely repeat
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S
Rating: 5 out of 5
Bayonne ham not dry with a good taste
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C
Rating: 5 out of 5
Really very happy with the product and will recommend without problem
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D
Rating: 5 out of 5
Good products and fast delivery. One negative point, in the order I had checked the cooler option which I did not receive.
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M
Rating: 5 out of 5
Beautiful products, delivered on time. Perfect.
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Y
Rating: 5 out of 5
Hello, good cheese
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P
Rating: 5 out of 5
I haven't tasted my purchases yet but the service provided and the kindness of the staff I called deserve only praise...
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T
Rating: 5 out of 5
Very very good products. Arrived well packaged, and on time
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B
Rating: 5 out of 5
Excellent cheeses, fast delivery and quality products, I recommend this site.
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C
Rating: 5 out of 5
Very satisfied. I recommend!
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J
Rating: 5 out of 5
Packaging a bit bulky for 250 grams of cheese...
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G
Rating: 5 out of 5
First order and very pleasantly surprised by the quality of the delivered products. As for the follow-up, perfect.
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C
Rating: 5 out of 5
As usual, excellent and delicious products! Therefore, to recommend
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L
Rating: 2 out of 5
I find it a bit dry, I didn't appreciate it too much
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Response from Maison Agour
Thank you very much for your feedback! It seems that you rated the brand based on the texture of the product received, but feel free to also share your impressions of our service in general: the packaging, the responsiveness of customer service, the speed of delivery, or your experience on our site. Your feedback is valuable to help us improve every aspect of our service!
F
Rating: 5 out of 5
Everything was perfect. The user-friendly site, the ease of ordering, the speed of delivery, the extremely high-quality packaging with optimal respect for the cold chain. As for the products, a delight!!!! The 'Best Cheese in the World' lives up to its name and the sausages are top-notch! Basque quality!!!!!
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F
Rating: 5 out of 5
Very good cheeses well packaged.
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F
Rating: 5 out of 5
Super, I am delighted, I am enjoying it
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D
Rating: 5 out of 5
Excellent products received well packaged. The ham and cheese are to die for. The apple wine is a nice discovery. We will order again with pleasure.
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S
Rating: 5 out of 5
Very good products and reasonable prices.
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P
Rating: 5 out of 5
Timely shipment, products conforming to the order, I do not like hams with bones because I cannot put them in my slicing machine, could we have the possibility of receiving boneless hams? Best regards PY
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T
Rating: 1 out of 5
Your request worries me because I have not received my package!!!!
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Response from Maison Agour
Thank you for contacting us. We understand your concern regarding the delivery of your package. Indeed, your order was shipped on the 23rd and should have been delivered on the 24th or 25th. Someone from our team will contact you today to resolve this issue. We apologize for the inconvenience and thank you for your patience.
P
Rating: 5 out of 5
Second order and still satisfied, excellent cheese ordered, I recommend
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E
Rating: 3 out of 5
Excellent cheese. The price seems expensive to me. Small error on the delivery but their responsiveness was remarkable
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Response from Maison Agour
Thank you very much for your review and positive comments! We are delighted that you enjoyed our cheese and that our responsiveness was able to meet your expectations despite the delivery error. Regarding the price, we strive to offer high-quality products, which can sometimes influence the cost. We hope you will continue to enjoy our cheeses!
P
Rating: 5 out of 5
Hello, very user-friendly site, easy to find the products you are looking for. Very fast delivery and very good packaging and the quality of the products is impeccable.
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G
Rating: 5 out of 5
Perfect as always.
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A
Rating: 5 out of 5
Despite a slight delivery delay, but cheese in super packaging, nothing takes away from the excellent taste of your Ossau Iraty AOP - Raw Milk, an extra taste. I will come back to you without worries, THANK YOU very much.
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C
Rating: 5 out of 5
Excellent products, fast and compliant delivery.
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V
Rating: 5 out of 5
Very good cheese, I will order again soon.
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J
Rating: 3 out of 5
I had a disappointment, your almond tuiles in a box arrived in crumbs, three-quarters, I did not use them for a family coffee, even if the last whole ones were good, too bad.
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Response from Maison Agour
Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.
G
Rating: 2 out of 5
A very disappointing delivery... fresh products delivered late and dropped off at a relay point while I was at home...
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Response from Maison Agour
We would like to thank you for your message and sincerely apologize for the disappointment related to your delivery. As we mentioned during our phone conversation, it happens that some carriers encounter difficulties in certain regions, which can lead to delays or drop-offs at relay points. We understand how frustrating this can be, and we are truly sorry for the inconveniences caused. For your next order, we offer the Chronofresh option, which guarantees better handling of the cold chain.