Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
The cheese is exquisite like the cold cuts, just need to check with your carriers because they did not deliver on the scheduled day (I took my morning to receive the package and the next day the ice packs were completely melted, too bad but the products did not suffer, phew...
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Response from Maison Agour
The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.
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Toussaint F.
Rating: 5 out of 5
following a purchase from 22/07/2024
Thank you for taking the time to share your opinion. We are delighted that your order satisfied you, but we are sorry to learn that the delivery did not meet your expectations. We fully understand that receiving your order 10 km from your home instead of the planned relay point is very inconvenient, especially when you are not driving. This is not in line with our standards, and we will immediately report this issue to our delivery service to prevent it from happening again in the future. We apologize for this inconvenience and hope you will give us another chance to provide you with a complete and hassle-free shopping experience. The Agour team.
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dominique C.
Rating: 5 out of 5
following a purchase from 10/07/2024
Very good ham, but a lot of fat waste.
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Daniele D.
Rating: 5 out of 5
following a purchase from 10/07/2024
Good product, very fast shipping, even surprising! Thank you.
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brigitte D.
Rating: 5 out of 5
following a purchase from 05/07/2024
Very happy with my first order, everything went perfectly.
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Christian A.
Rating: 5 out of 5
following a purchase from 15/07/2024
Very easy to access site, explanations are clear.
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Serge D.
Rating: 5 out of 5
following a purchase from 12/07/2024
I confirm the excellent quality of your products that delight our taste buds every time, the good value for money, the ease of navigation, and the beauty of the website. The only downside is the delivery company, which is very unreliable, which allowed us to retrieve our cheeses with a 5-day delay! Nevertheless, we reiterate our trust in you. Thank you.
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Toussaint F.
Rating: 5 out of 5
following a purchase from 30/06/2024
These are exactly the products I was expecting, being a child of the country I know, there you go, thank you.
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Nigel W.
Rating: 5 out of 5
following a purchase from 28/06/2024
Hello, I bought excellent cheese, I recommend it.
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Thomas N.
Rating: 5 out of 5
following a purchase from 06/07/2024
Excellent service
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Philippe V.
Rating: 5 out of 5
following a purchase from 06/07/2024
The cheese is super delicious. The delivery was super fast. In fact, it couldn't be better.
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William W.
Rating: 5 out of 5
following a purchase from 04/07/2024
Very fast and compliant delivery
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anne L.
Rating: 5 out of 5
following a purchase from 04/07/2024
As usual, I am fully satisfied.... However, I just have one detail, it concerns the delivery. I had requested delivery to a relay point, and the package was delivered to my address.... But otherwise, I am enjoying it.
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Dominique T.
Rating: 5 out of 5
following a purchase from 21/06/2024
Very well packaged, delicious
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Joël T.
Rating: 5 out of 5
following a purchase from 30/06/2024
After a little hiccup and a conversation with customer service, I willingly acknowledge that Agour has done everything possible to rectify the situation, and I thank them very much. Especially since I appreciate their products. Orders are delivered quickly and in careful packaging. I will reorder without any problem.
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Catherine M.
Rating: 5 out of 5
following a purchase from 19/06/2024
Problem with the delivery. I had requested to be delivered to a 'relay point', but you had an issue with this type of delivery, so I was delivered to my home while I am on vacation 800 km away. I tried to reach you on Friday, July 5 in the afternoon... impossible to reach you, I left a message... for nothing. Conclusion, it was my neighbor who picked up the package, and thus enjoyed the cake.... I am not happy.
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Sébastien C.
Rating: 3 out of 5
following a purchase from 27/06/2024
The package was delivered late but arrived safely. This delay did not affect the quality of the cheese, which, in my opinion, was even refined. The products are packaged with great care and well protected, and beyond these remarks: the cheeses are excellent. A pure delight!!!! This is not the first time I order from AGOUR, so I was not surprised by the quality of these products. It smells good of the Basque Country!!!! Real local and organic products. Moreover, Agour employs Basque families, and that is solidarity!!! Bravo!!! I recommend AGOUR with my eyes closed. Thank you again for the quality of your products.
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Response from Maison Agour
I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.
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Serge D.
Rating: 5 out of 5
following a purchase from 25/06/2024
Hello, We understand how disappointing it is to receive damaged products. We will immediately investigate this issue with our team to ensure that our quality standards are met with every order. We apologize for the state of the basque cake and the sheep cheeses. The quality and presentation of our products are paramount to us, and we regret that this was not the case this time. To apologize for this inconvenience, we invite you to contact us on your next order to receive a goodwill gesture. We hope you will give us another chance to fully satisfy you. Sincerely, The Agour team.
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Armando A.
Rating: 3 out of 5
following a purchase from 24/06/2024
very good product
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Response from Maison Agour
Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.
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René D.
Rating: 5 out of 5
following a purchase from 25/06/2024
Thank you for taking the time to share your opinion. We are pleased to know that you enjoy our products, but we regret to find that some packages were not properly vacuum sealed. We place great importance on the quality of our packaging to ensure the freshness and safety of our products. We will immediately inform our production team of this issue to reinforce our quality controls and prevent this from happening again. We appreciate your feedback and hope to have the opportunity to fully satisfy you on your next order.
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Jean michel G.
Rating: 5 out of 5
following a purchase from 15/06/2024
Excellent product, perfect packaging, fast and careful delivery.
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CAROLE S.
Rating: 5 out of 5
following a purchase from 23/06/2024
I received it well, I love Agour
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FREDDY S.
Rating: 2 out of 5
following a purchase from 22/06/2024
Always excellent, very good cheese, I highly recommend this site
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Response from Maison Agour
Delivery too long 3 days cheese 🧀 blue sheep oozing oil overheated due to delivery delay package put in my mailbox without even ringing my doorbell, almost threw everything in the trash, surely my last order with Agour
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Christian C.
Rating: 5 out of 5
following a purchase from 22/06/2024
As usual: perfect
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Cedric C.
Rating: 5 out of 5
following a purchase from 21/06/2024
Very good products.
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ALAIN L.
Rating: 5 out of 5
following a purchase from 21/06/2024
No problem
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Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 21/06/2024
Easy navigation accessible to everyone. No need to have extensive experience in internet navigation.
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Jean-Louis S.
Rating: 5 out of 5
following a purchase from 19/06/2024
Nothing to report. Fast and careful delivery under insulated protection.
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Didier B.
Rating: 5 out of 5
following a purchase from 19/06/2024
Navigating your site is simple and easy, which suits me perfectly; the products I ordered are excellent. However, the delivery was not great, but it's not your fault; it's more due to your provider DPD. For example, the last delivery was scheduled for June 22, but they did not come to deliver, and I had to reschedule three times. I stayed home specifically for the delivery, and when I contacted them, they said I was not present, even though I was at home. I had to reschedule for a delivery to a parcel relay, which I picked up on June 27. That's it, but for Maison Agour, I have absolutely nothing to complain about.
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Carolina R.
Rating: 5 out of 5
following a purchase from 19/06/2024
The delivery was very fast.
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Dominique P.
Rating: 3 out of 5
following a purchase from 08/06/2024
A product arrived with an expired date, but after a week of battling, the complaint was taken into account with the return of the said product accompanied by a commercial gesture that was appreciated. Customer service only operates in the morning, which is unfortunate that this is not indicated on their site.
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Response from Maison Agour
Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.
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Anne Marie L.
Rating: 5 out of 5
following a purchase from 01/06/2024
Yummy
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Dorian F.
Rating: 5 out of 5
following a purchase from 07/06/2024
Online shopping was easy to do, delivery was ultra-fast (1 day) even though I do not live close to the store. The quality of the product is there, simply nothing to complain about, everything is perfect. I will surely order from Agour in the future.
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Yves P.
Rating: 5 out of 5
following a purchase from 04/06/2024
Excellence of products and fast shipping, perfect packaging.
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Pierrette C.
Rating: 5 out of 5
following a purchase from 01/06/2024
Excellent product, I recommend.
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Annie B.
Rating: 5 out of 5
following a purchase from 30/05/2024
Speed of receipt of the ordered jams.
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TXEMA L.
Rating: 1 out of 5
following a purchase from 29/05/2024
It arrived badly, probably due to transport and heat. I have bought many times and have not seen this. I threw it away and I don't know if I will buy again. Agour did not want to see the problem; all the edges were 2 cm or more black.
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Response from Maison Agour
Hello, Thank you for contacting us and sharing your experience. We are sorry to hear that your last order of Ossau-Iraty did not meet your satisfaction. Our cheeses, as you know, are living products with natural rinds that can sometimes show variations in appearance, particularly in terms of thickness. This is part of our commitment to producing high-quality cheeses without using artificial techniques. We have taken your comments and the photos you sent us into account. Upon review, it appears that the rind of your cheese was indeed thicker than usual. However, this variation is normal and does not affect the quality of the cheese. We understand that this may have surprised you, especially if you are used to receiving cheeses with a thinner rind. We would also like to emphasize that transport is indeed always a bit long in Spain, but it is in no way responsible for this thicker rind than usual and that the cheese was perfectly consumable. Best regards, The Maison Agour team.
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CHRISTIAN V.
Rating: 5 out of 5
following a purchase from 11/05/2024
Very good products, careful and fast delivery.
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Dominique T.
Rating: 5 out of 5
following a purchase from 23/05/2024
Navigation on the site is very easy. The order arrived quickly, very well packaged. One of the products was out of stock: to keep me waiting, another product was included. A delight, I enjoyed it. And shortly after, the missing product arrived. Everything went perfectly, the Agour company listens to its customers and goes well beyond. Thank you again for your thoughtfulness.
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Dominique P.
Rating: 3 out of 5
following a purchase from 12/05/2024
The products are of quality, but a big effort is needed on distribution; too much time between ordering and delivery.
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Response from Maison Agour
Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.
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