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C
Rating: 5 out of 5
Very satisfied
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 2, 3 and 5 stars
Reset filtersT
Rating: 5 out of 5
Quick and efficient. Perfectly wrapped in the middle of a heatwave
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C
Rating: 5 out of 5
Well appreciated products.
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A
Rating: 5 out of 5
As usual, very good quality products with very fast delivery and still very fresh thanks to the cold packs
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R
Rating: 5 out of 5
Good service. Refrigerated shipping and fast delivery.
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B
Rating: 5 out of 5
Very very good cheese
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T
Rating: 5 out of 5
Perfect thank you
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M
Rating: 5 out of 5
For my first order, satisfied with my cheeses received well packaged and in the best time.
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M
Rating: 5 out of 5
Hello my last order is excellent and very well wrapped and I thank you for your kindness, the pâté is a delight.
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B
Rating: 5 out of 5
My order was well packaged with refrigerant gels. However, the packaging was in crumpled cardboard and there was no mention of storage in a cool place. My parcel relay had space in the cold room.
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D
Rating: 3 out of 5
The products are very good but the delivery took too long, the cheeses had sweated a lot... too bad. Maybe consider shipping from Monday to Wednesday so that the cheeses don't spend their weekend in a warehouse that is too hot for them in the summer.
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Response from Maison Agour
Mrs. Prugnard,
We are delighted that you appreciated the quality of our products, while regretting that the delivery did not meet your expectations.
Your comment regarding summer shipping is indeed relevant. High temperatures can indeed have an impact on transport conditions, despite the care taken in preparing our packages. Your suggestion regarding shipping days will be passed on to our teams and will inform our reflection to further improve our service.
For any issues related to your delivery, we invite you to contact our after-sales service at the address: [email protected]
We hope to have the pleasure of providing you with a fully satisfactory experience on your next order.
Best regards,
Maison Agour Etxea
We are delighted that you appreciated the quality of our products, while regretting that the delivery did not meet your expectations.
Your comment regarding summer shipping is indeed relevant. High temperatures can indeed have an impact on transport conditions, despite the care taken in preparing our packages. Your suggestion regarding shipping days will be passed on to our teams and will inform our reflection to further improve our service.
For any issues related to your delivery, we invite you to contact our after-sales service at the address: [email protected]
We hope to have the pleasure of providing you with a fully satisfactory experience on your next order.
Best regards,
Maison Agour Etxea
J
Rating: 5 out of 5
Very well packaged with cooler bag and vacuum-sealed cheese thank you
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M
Rating: 5 out of 5
excellent cheese, and very good ham, careful and fast shipping
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L
Rating: 5 out of 5
Excellent.
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V
Rating: 5 out of 5
EXCELLENT CHEESES
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L
Rating: 5 out of 5
Arrived quickly and very well packaged. Perfect insulating protection. We enjoyed it. The cheese is excellent. I recommend it. And I will order again.
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T
Rating: 5 out of 5
All good, although these heat waves have worried me about how long it took and that a quality product could spoil after spending a whole weekend in a box
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C
Rating: 5 out of 5
Excellent products
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C
Rating: 5 out of 5
Excellent products
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C
Rating: 5 out of 5
Impeccable packaging, perfect.
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N
Rating: 5 out of 5
Very good cheese
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M
Rating: 5 out of 5
very good products
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J
Rating: 5 out of 5
Very good cheese with a lot of flavor
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P
Rating: 1 out of 5
Hello, I am not satisfied at all, not with you but with your service provider. Indeed, the company DPD France has postponed the delivery four times and the Basque cakes arrived on July 11 while the expiration date was on the sixth... I sincerely hope that you will change service providers? Best regards
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Response from Maison Agour
Mr. Milox,
Following our telephone conversation, we confirm that your package has unfortunately been lost by the carrier.
Concerned about your satisfaction, we took the initiative to ship your order at our expense via Chronofresh to preserve the quality of the products during this period of high temperatures.
As agreed, we are proceeding today with a new reshipment of your order.
We once again apologize for this inconvenience beyond our control and thank you for your understanding.
Best regards,
Maison Agour Etxea
Following our telephone conversation, we confirm that your package has unfortunately been lost by the carrier.
Concerned about your satisfaction, we took the initiative to ship your order at our expense via Chronofresh to preserve the quality of the products during this period of high temperatures.
As agreed, we are proceeding today with a new reshipment of your order.
We once again apologize for this inconvenience beyond our control and thank you for your understanding.
Best regards,
Maison Agour Etxea
K
Rating: 3 out of 5
The two cheeses were half melted!
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Response from Maison Agour
Sir,
We are sincerely sorry to learn that your cheeses arrived in this state.
In order for us to understand what happened and provide you with a solution, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching some photos of the package and the products received.
We also remind you that only shipments made via Chronofresh benefit from refrigerated transport throughout the journey, thus ensuring compliance with the cold chain.
Awaiting your response, we ask you to accept our sincere apologies for this inconvenience.
Best regards,
Maison Agour Etxea
We are sincerely sorry to learn that your cheeses arrived in this state.
In order for us to understand what happened and provide you with a solution, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching some photos of the package and the products received.
We also remind you that only shipments made via Chronofresh benefit from refrigerated transport throughout the journey, thus ensuring compliance with the cold chain.
Awaiting your response, we ask you to accept our sincere apologies for this inconvenience.
Best regards,
Maison Agour Etxea
B
Rating: 5 out of 5
Very satisfied with your site, the choice and quality of your products. Really very happy.
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M
Rating: 5 out of 5
Very good product..thank you
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J
Rating: 1 out of 5
Hello, I am a bit disappointed with the delivery time, you lost my order so you sent it to Korea, sorry I will look elsewhere
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Response from Maison Agour
Mr. Gazaillet,
Thank you for taking the time to share your feedback, and we sincerely apologize for this malfunction.
Your order did indeed experience a delay due to an error during its preparation. As soon as we identified the problem, we dispatched your package as quickly as possible. It was delivered on June 27.
We completely understand your disappointment and once again apologize. This incident remains exceptional, and we have increased our vigilance to ensure it does not happen again.
We still hope to have the opportunity to regain your trust with a future order and thank you for your welcome and understanding during our telephone exchanges.
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your feedback, and we sincerely apologize for this malfunction.
Your order did indeed experience a delay due to an error during its preparation. As soon as we identified the problem, we dispatched your package as quickly as possible. It was delivered on June 27.
We completely understand your disappointment and once again apologize. This incident remains exceptional, and we have increased our vigilance to ensure it does not happen again.
We still hope to have the opportunity to regain your trust with a future order and thank you for your welcome and understanding during our telephone exchanges.
Best regards,
Maison Agour Etxea
A
Rating: 5 out of 5
Fast delivery and good quality product. I will order again. Very good company.
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B
Rating: 5 out of 5
Thank you very much for sending me a new one. Perfectly packaged and in perfect condition
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G
Rating: 5 out of 5
Super product and excellent
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T
Rating: 5 out of 5
I love
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A
Rating: 5 out of 5
The carrier is not at the height of your house, but since I make allowances, and I love your products, I give you 5 stars
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É
Rating: 5 out of 5
excellent products great quality to redo
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A
Rating: 5 out of 5
Very good products, very satisfied to renew
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J
Rating: 5 out of 5
Perfect as usual!
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A
Rating: 3 out of 5
The products suffered from the heat because the delivery took too long. You should only offer express delivery.
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Response from Maison Agour
Mr. Demond,
Thank you for sharing your feedback. We are sincerely sorry that your products suffered from the heat during delivery.
To meet our customers' expectations, we offer several shipping methods. Only Chronofresh delivery guarantees transport in refrigerated vehicles, ensuring the cold chain is maintained until delivery.
For shipments via DPD, we protect our products with coolers and insulated packaging to limit the effects of heat. However, the transport trucks are not refrigerated. That is why, especially during the summer period, we strongly recommend prioritizing Chronofresh, despite its additional cost, to ensure receipt under the best conditions.
Your comment is important and reminds us of the relevance of this delivery method for heat-sensitive products.
We look forward to fully satisfying you on your next order.
Maison Agour Etxea
Thank you for sharing your feedback. We are sincerely sorry that your products suffered from the heat during delivery.
To meet our customers' expectations, we offer several shipping methods. Only Chronofresh delivery guarantees transport in refrigerated vehicles, ensuring the cold chain is maintained until delivery.
For shipments via DPD, we protect our products with coolers and insulated packaging to limit the effects of heat. However, the transport trucks are not refrigerated. That is why, especially during the summer period, we strongly recommend prioritizing Chronofresh, despite its additional cost, to ensure receipt under the best conditions.
Your comment is important and reminds us of the relevance of this delivery method for heat-sensitive products.
We look forward to fully satisfying you on your next order.
Maison Agour Etxea
C
Rating: 1 out of 5
Shipments made on a Thursday. Transport on the weekend and delivery scheduled for Monday. However, during a heatwave, the transport delays the delivery by a day. Result: hot and melted cheeses, grease everywhere in the bags, the ham the same. If you are going to take the blame, you should never make deliveries on Thursdays and Fridays and especially reconsider your carrier (DPD): unreliable. I have nothing to say about the products, they are of quality. But never order on Thursday or Friday again.
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Response from Maison Agour
Mr. Coudreau,
Thank you for taking the time to share your experience, and we are sincerely sorry that your order was impacted by the extreme heat and delivery delay.
To meet the different needs of our customers, we offer several modes of transport. Only Chronofresh delivery guarantees transportation in refrigerated vehicles, ensuring compliance with the cold chain throughout transport.
Shipments via DPD benefit from insulated packaging with ice packs to protect the products. However, the trucks are not refrigerated. That is why, especially during heatwaves, we recommend prioritizing Chronofresh, despite its additional cost, to ensure delivery under optimal conditions.
In your situation, we invite you to contact our customer service at [email protected]. A compensation solution is planned for this type of incident, and our team will be happy to review your case as soon as possible.
We are pleased to hear that you appreciated the quality of our products and hope to have the opportunity to provide you with a fully satisfying experience on your next order.
Maison Agour Etxea
Thank you for taking the time to share your experience, and we are sincerely sorry that your order was impacted by the extreme heat and delivery delay.
To meet the different needs of our customers, we offer several modes of transport. Only Chronofresh delivery guarantees transportation in refrigerated vehicles, ensuring compliance with the cold chain throughout transport.
Shipments via DPD benefit from insulated packaging with ice packs to protect the products. However, the trucks are not refrigerated. That is why, especially during heatwaves, we recommend prioritizing Chronofresh, despite its additional cost, to ensure delivery under optimal conditions.
In your situation, we invite you to contact our customer service at [email protected]. A compensation solution is planned for this type of incident, and our team will be happy to review your case as soon as possible.
We are pleased to hear that you appreciated the quality of our products and hope to have the opportunity to provide you with a fully satisfying experience on your next order.
Maison Agour Etxea
L
Rating: 5 out of 5
Very satisfied with the handling of the order and the quality of the cheeses received.
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H
Rating: 5 out of 5
Very quickly and good wine
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