Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 1, 2, 3 and 5 stars

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marie-anne C.

Published on 14/11/2023 à 17h35 following a purchase from 25/10/2023

I am fully satisfied with your products.

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louis B.

Published on 14/11/2023 à 01h07 following a purchase from 03/11/2023

Very good products

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Bruno B.

Published on 13/11/2023 à 13h48 following a purchase from 03/11/2023

Your products are always so good and smell good of the Basque Country. Thank you

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Samantha P.

Published on 13/11/2023 à 01h31 following a purchase from 22/10/2023

Very good product

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Geneviève R.

Published on 11/11/2023 à 11h32 following a purchase from 31/10/2023

Ease of navigation - Fast & careful shipping - Products of excellent quality

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Renate F.

Published on 10/11/2023 à 15h13 following a purchase from 31/10/2023

Very good.

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Dominique P.

Published on 09/11/2023 à 10h55 following a purchase from 29/10/2023

Very satisfied with my order, very responsive when the delivery date is not suitable. Adorable and precise driver in the schedules, I recommend

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Jean-Hubert P.

Published on 07/11/2023 à 17h44 following a purchase from 28/10/2023

The best OSSAU IRATY I have ever eaten. I specify raw milk

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Anne Monique S.

Published on 03/11/2023 à 15h17 following a purchase from 24/10/2023

Perfect

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Christine G.

Published on 03/11/2023 à 09h53 following a purchase from 20/10/2023

Easy to use

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Martine S.

Published on 31/10/2023 à 21h42 following a purchase from 21/10/2023

Availability and quality of products, speed of shipping

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Frédéric G.

Published on 27/10/2023 à 17h25 following a purchase from 16/10/2023

Very good, in line with my expectations.

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Xavier H.

Published on 25/10/2023 à 17h10 following a purchase from 15/10/2023

Easy and fast

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muriel G.

Published on 23/10/2023 à 14h34 following a purchase from 03/10/2023

Very good, careful and attentive service. I recommend!

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MICHEL M.

Published on 23/10/2023 à 08h33 following a purchase from 11/10/2023

very good products, fast delivery, I recommend

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Pierre G.

Published on 21/10/2023 à 15h08 following a purchase from 01/10/2023

Really very satisfied with the delivery, well packaged and delivery within the week in Belgium.

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Frédéric C.

Published on 20/10/2023 à 21h12 following a purchase from 10/10/2023

Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.

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Response from Maison Agour Published on 25/10/2023

Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.

FRANCISCO V.

Published on 20/10/2023 à 18h38 following a purchase from 10/10/2023

Extraordinary quality, very good service with refrigerated transport conditions and punctual delivery, very good service: Thank you.

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Acheteur vérifié

Published on 19/10/2023 à 23h41 following a purchase from 29/09/2023

Extremely careful and protected shipment of products. As for the products, what a delight! A good gift idea for the end of year holidays thanks to the vacuum packaging. See you soon to bring a Basque touch to our family table for Christmas... Thank you Agour, and all our best wishes from Sologne!!!

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Didier B.

Published on 19/10/2023 à 17h04 following a purchase from 08/10/2023

I am satisfied with the navigation

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Jeremy D.

Published on 17/10/2023 à 14h37 following a purchase from 03/10/2023

Package well received and in good conservation conditions in the cold

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herve D.

Published on 13/10/2023 à 20h41 following a purchase from 02/10/2023

perfect

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PATRICK A.

Published on 13/10/2023 à 12h55 following a purchase from 02/10/2023

Hello, It seems that you do not consult the remarks made by your customers in your 'contact us' section. I will therefore repeat myself. During my last order which is the subject of this satisfaction request, there were two jars of foie gras, one plain, the other with espelette pepper. I thought I would taste an excellent product as noted on your site, and well NO, what a disappointment! This foie gras was of a dreadful insipidity, to the point of not really knowing what I was tasting. This is a shame because previously I had eaten 21-month aged ham which is excellent. For the end of year holidays, I will simply return to the Breton foie gras producers who have always satisfied me. Best regards.

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Response from Maison Agour Published on 16/10/2023

Dear customer, Thank you for sharing your experience. We are sincerely sorry to learn that you were disappointed with this product. Your feedback is valuable to us as it helps ensure that our customers always receive the highest quality products. We have taken note of your comments and will certainly pass this information on to the producer. Your feedback is important as it allows us to continuously improve our products and meet our customers' expectations. We would also like to note that we have never received similar negative feedback regarding this product, which surprises us a bit. However, we take your opinion very seriously, and we will closely examine this situation to ensure that the quality of our products remains at the highest level. On the other hand, we are delighted to learn that you enjoyed our 21-month aged ham, and we will strive to maintain that same quality to satisfy your taste buds in the future. If you wish, we would be happy to discuss your experience further or help you choose another product that will better match your preferences. We hope you will give us another chance in the future and we thank you for your support as a customer of Maison Agour. Best regards, The Agour team.

Michel B.

Published on 13/10/2023 à 09h13 following a purchase from 02/10/2023

Nothing to report, perfect

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Anne Monique S.

Published on 11/10/2023 à 14h51 following a purchase from 01/10/2023

Very good cheeses, we always enjoy them.

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Acheteur vérifié

Published on 10/10/2023 à 20h21 following a purchase from 30/09/2023

Great. Fast shipping and very well packaged. Now all that's left is to taste this delicious ham :)

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Acheteur vérifié

Published on 10/10/2023 à 13h33 following a purchase from 29/09/2023

A house with good products! Constant quality, numerous awards regarding quality, an address to keep handy

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Acheteur vérifié

Published on 05/10/2023 à 17h54 following a purchase from 24/09/2023

Excellent cheese, a bit expensive. Very fast delivery, good presentation and excellent service

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Acheteur vérifié

Published on 05/10/2023 à 15h44 following a purchase from 25/09/2023

Great ease of navigation and ordering. The staff is very good advice and always available and pleasant. As for the products: very high quality with top-notch delivery service. A real pleasure to order and savor.

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Acheteur vérifié

Published on 05/10/2023 à 13h11 following a purchase from 25/09/2023

superb

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Acheteur vérifié

Published on 30/09/2023 à 08h50 following a purchase from 17/09/2023

Excellent products. Particularly careful service, environmentally friendly, attentive. Delivery time respected. I highly and warmly recommend. If you have the opportunity to visit their cheese factory during the summer holidays, do not hesitate...

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Acheteur vérifié

Published on 29/09/2023 à 12h58 following a purchase from 19/09/2023

Quick response and delivery, and excellent products

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Acheteur vérifié

Published on 27/09/2023 à 10h32 following a purchase from 03/09/2023

Fast and careful service. Very good quality and delicious cheese. The proof is that it brought joy to the whole family since there is almost none left.

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Acheteur vérifié

Published on 26/09/2023 à 17h16 following a purchase from 06/09/2023

A cheese that truly deserves its title of 'best cheese in the world'. An unparalleled delight. A shopping and tasting experience that encourages me to order again and recommend AGOUR.

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Acheteur vérifié

Published on 25/09/2023 à 15h12 following a purchase from 15/09/2023

Good soft and subtle sheep's cheese

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Acheteur vérifié

Published on 24/09/2023 à 16h53 following a purchase from 13/09/2023

Nothing to complain about, everything went well for the packaging and delivery within the announced deadlines

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Acheteur vérifié

Published on 24/09/2023 à 16h47 following a purchase from 14/09/2023

Perfect shipping, quality products, to recommend

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Acheteur vérifié

Published on 23/09/2023 à 17h03 following a purchase from 13/09/2023

Great! Very friendly sellers! Extremely careful packaging, perfect!!

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Acheteur vérifié

Published on 23/09/2023 à 16h36 following a purchase from 13/09/2023

The cheeses are delicious as well as the ham. The delivery arrived quickly!

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Acheteur vérifié

Published on 23/09/2023 à 14h27 following a purchase from 13/09/2023

Very fast delivery, the products are very well packaged! The cheeses, cow, sheep, mixed and the 'blue sheep cheese', a wonder! Not to forget the ham!

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