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Rating: 5 out of 5
Always as good, quality product, never disappointed
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 2, 3 and 5 stars
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Rating: 3 out of 5
From the product designation point of view, I would have liked: 1 - The mention of fresh product on the shipping carton so that it is identified as such by logistics (delivery person and reception point). This allows for better storage conditions. 2 - The Basque country ham purchased is really very salty, which overshadows the quality meat. If this is normal, I would have liked it to be mentioned in the product description. I use this ham for cooking because it is impossible for me to eat it as is due to a too high salinity level. 3 - The cheese is top-notch. The quality is superior.
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A
Rating: 5 out of 5
Very satisfied with the online order, well-packaged product and quality transport. We visited the cheese factory this summer where we were able to taste and buy the products on site. Quality products.
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A
Rating: 5 out of 5
Always perfect, it's a pleasure to have companies like Agour that respect their products and their customers.
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A
Rating: 5 out of 5
Always perfect both in product quality and service. Milechker
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A
Rating: 5 out of 5
Super quality products. User-friendly website and delivery without problems even abroad.
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A
Rating: 5 out of 5
Easy navigation, just one problem I had chosen a relay point and they wanted to deliver to my home
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A
Rating: 5 out of 5
Excellent product, fast delivery and seriousness.
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A
Rating: 5 out of 5
Product always meets my expectations. Perfect packaging and fast delivery
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A
Rating: 5 out of 5
Perfect delivery, too bad not to have a response to the emails sent to return the box with the aluminum packaging and the cooling packs
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A
Rating: 5 out of 5
Excellent service, fast delivery. Very good packaging. And the cheese is excellent. I will buy again. Thank you very much. Goodbye. Txema
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A
Rating: 5 out of 5
It's better for your cheese
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A
Rating: 5 out of 5
Excellent products and very professional company. Informed advice, charming welcome. Don't change anything, everything is perfect.
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A
Rating: 3 out of 5
Don't ruin your cheeses with Espelette pepper, it's frankly not good
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Response from Maison Agour
We thank you for sharing your opinion on our cheese with Espelette pepper. We are sorry that you did not enjoy this variety, it is true that this combination is uncommon. Your opinion is important to us, and we understand that tastes vary from person to person. We would be happy to help you discover other cheeses from our range that might better match your preferences during your next purchase. Thank you for your loyalty.
A
Rating: 5 out of 5
Perfect Chrono Fresh appointment, perfect cheese. Nothing to say
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A
Rating: 5 out of 5
The orders I placed are very good
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A
Rating: 5 out of 5
Very serious company, good quality-price compromise. To recommend to lovers of very good cheeses and charcuterie.
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A
Rating: 5 out of 5
Excellent cheeses. Excellent customer service
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A
Rating: 5 out of 5
As always, excellent products, never disappointed. I highly recommend these products.
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A
Rating: 5 out of 5
The order was prepared and sent with care and speed. The cheese is excellent
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A
Rating: 5 out of 5
Very clear and easy to consult site, easy order and perfect and refrigerated delivery within the announced times. As for the 21-month aged ham, it is excellent, a certainty, I will return for a new order of this ham, as well as for other products.
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F
Rating: 3 out of 5
One of the two hams arrived with the vacuum seal broken. This is not very pleasant because it forces you to consume the product quickly.
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A
Rating: 5 out of 5
Impeccable reception despite my absence, very good packaging to keep freshness. And as for the product, excellent, nothing to compare with the vacuum-sealed ones from our region of Picardy. I recommend
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A
Rating: 5 out of 5
Very good to taste
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A
Rating: 5 out of 5
Always as efficient in all areas: quality, price, deadlines
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A
Rating: 5 out of 5
Total satisfaction with the order by a very very friendly person. The products are very good, I will certainly buy again. I recommend
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A
Rating: 5 out of 5
The ham is really excellent! The delivery was quick, in packaging ensuring the perfect preservation of the products. It was my first order and I will quickly dive back in. 5 well-deserved stars.
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A
Rating: 5 out of 5
Very easy navigation on the site. Easy order. Fast delivery and top quality products. The Espelette pepper paste is a wonder, thank you.
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A
Rating: 1 out of 5
The delivery times are not respected even though there is an important payment option for delivery fees for delivery within 48 hours, but this is not the case in reality. So very, very disappointed...
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Response from Maison Agour
Indeed, we ensure delivery within 24/48 hours from the shipment of the package, and we clearly specify this in the presentation text of each carrier. Depending on the period or the selected products, the order preparation time may be a bit longer than usual. Nevertheless, we strive to always ship orders as quickly as possible. We understand that the delay was not suitable for you, but we reacted very quickly once you expressed your dissatisfaction.
A
Rating: 5 out of 5
On-time delivery, product in good condition
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A
Rating: 5 out of 5
Excellent product, I recommend. Top packaging for shipping
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A
Rating: 5 out of 5
Exceptional cheeses and excellent internet service
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A
Rating: 5 out of 5
We love all the cheeses they make. Their quality and flavor are unmatched.
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A
Rating: 5 out of 5
Excellent, very good quality product. I recommend. Hyper careful packaging in a cooler.
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A
Rating: 5 out of 5
Excellent fast delivery and superb tasty products!
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A
Rating: 5 out of 5
I am satisfied with the navigation on the site, the quality of the products I received, and the perfect delivery for me.
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A
Rating: 5 out of 5
Fast and serious delivery for very good products.
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A
Rating: 5 out of 5
Excellent site order delivery
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A
Rating: 5 out of 5
Exceptional products!
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A
Rating: 5 out of 5
Fast service and very well packaged and protected from heat. The cheese is of great tasting quality.
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