Customer reviews of Maison Agour

9,4 /10

Based on 2 046 published reviews

5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1, 2, 3 and 5 stars

Reset filters

Florence V.

Published on 03/12/2023 à 14h12 following a purchase from 10/11/2023

Perfect delivery.

Translated reviews

Michel L.

Published on 03/12/2023 à 12h43 following a purchase from 21/11/2023

Hello, I have been ordering from your site for several years, I have never been disappointed by the quality of the products. The processing of orders is quick and the delivery service is practical (delivery notice with the possibility of rescheduling dates). I recommend...

Translated reviews

Nicole D.

Published on 03/12/2023 à 11h49 following a purchase from 22/11/2023

A bit disappointed nonetheless, I expected more seriousness, no cooling bag replaced by a pork pâté, delivery scheduled for Tuesday arrived on Friday after a call to DELPHINE who was very responsive, nothing to say, moral of the story the crottins are to be eaten with a straw all melted, disappointment otherwise we tasted the fillet and the ham very good.

Translated reviews

Michel C.

Published on 02/12/2023 à 18h53 following a purchase from 12/11/2023

Fabulous as always, and responsive following an order error, I highly recommend the Agour house.

Translated reviews

Pierre-Emmanuel B.

Published on 02/12/2023 à 12h01 following a purchase from 21/11/2023

Hello, the products were well packaged and correspond to my wishes. However, the transport by private courier is deplorable. I waited at home for delivery. Finally, without warning during this wait, I was delivered to a relay point. Waste of time, buying metro tickets... Deplorable service and without the expected friendly exchange.

Translated reviews

Christian V.

Published on 01/12/2023 à 19h54 following a purchase from 21/11/2023

Fast delivery, careful packaging, excellent Tom d'Ossau Iraty.

Translated reviews

Christine S.

Published on 01/12/2023 à 16h34 following a purchase from 21/11/2023

Very efficient customer service regarding the shipment of products (we had requested a cooler but since they no longer had it, they offered us the shipment in chronofresh at no extra charge). Delivery was perfect the next day and really very cold. We are tasting the products gradually (with quite distant expiration dates). Nothing to complain about except the fact that we will order again because we are convinced.

Translated reviews

Patrick V.

Published on 30/11/2023 à 14h27 following a purchase from 20/11/2023

Quality packaging and product, nothing to complain about. Traceability of transport and delivery with a smile, within the announced deadlines. I recommend.

Translated reviews

Martine S.

Published on 30/11/2023 à 12h49 following a purchase from 20/11/2023

Very serious company, excellent products. To recommend to all food lovers.

Translated reviews

Noémie M.

Published on 30/11/2023 à 00h11 following a purchase from 19/11/2023

Already many orders placed and always a delight. From the quality of the products, to the packaging and customer service, everything is perfect!

Translated reviews

Antoine M.

Published on 26/11/2023 à 23h24 following a purchase from 15/11/2023

Very good products and impeccable service, even abroad.

Translated reviews

Laurent R.

Published on 26/11/2023 à 18h57 following a purchase from 06/11/2023

Not very readable.

Translated reviews

Response from Maison Agour Published on 11/12/2023

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.

Camel E.

Published on 25/11/2023 à 20h13 following a purchase from 08/11/2023

Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.

Translated reviews

Response from Maison Agour Published on 11/12/2023

Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.

Louis L.

Published on 20/11/2023 à 14h08 following a purchase from 10/11/2023

Professionalism, quality of products, packaging worthy of the products

Translated reviews

Dangoumau C.

Published on 19/11/2023 à 17h13 following a purchase from 09/11/2023

Delivery problems due to the carrier, immediate reaction from Agour and 2 days later I received my new package with a gift inside. Thank you Agour.

Translated reviews

Carole S.

Published on 19/11/2023 à 11h19 following a purchase from 09/11/2023

Always excellent, never disappointed

Translated reviews

Philippe D.

Published on 18/11/2023 à 10h10 following a purchase from 07/11/2023

Always perfect whether it's the delivery (with refrigerated block) or the quality of the products. Site to recommend for cheese lovers

Translated reviews

René D.

Published on 18/11/2023 à 09h50 following a purchase from 07/11/2023

Well-structured site.

Translated reviews

Elisabeth M.

Published on 17/11/2023 à 12h58 following a purchase from 07/11/2023

Delivery time as expected, packaging very good, I would recommend and I recommend your store that I discovered in the Basque Country and your site is very convenient

Translated reviews

Bernard J.

Published on 17/11/2023 à 10h20 following a purchase from 06/11/2023

Good products, top customer service, we can only be happy!

Translated reviews

Dominique B.

Published on 17/11/2023 à 09h12 following a purchase from 06/11/2023

The chronofresh system works very well with a very short time frame.

Translated reviews

Alain L.

Published on 15/11/2023 à 19h54 following a purchase from 05/11/2023

no problem

Translated reviews

Didier B.

Published on 15/11/2023 à 18h12 following a purchase from 05/11/2023

I am satisfied with the navigation on the site and very satisfied with the quality of the products.

Translated reviews

Marianne V.

Published on 14/11/2023 à 19h29 following a purchase from 28/10/2023

very practical site, delivery ok, the sheep blue is very strong! it's not what I had seen on this cheese, mine is not very creamy as described, the sheep tomme and the osso iraty are top

Translated reviews

Marie-Anne C.

Published on 14/11/2023 à 17h35 following a purchase from 25/10/2023

I am fully satisfied with your products.

Translated reviews

Louis B.

Published on 14/11/2023 à 01h07 following a purchase from 03/11/2023

Very good products

Translated reviews

Bruno B.

Published on 13/11/2023 à 13h48 following a purchase from 03/11/2023

Your products are always so good and smell good of the Basque Country. Thank you

Translated reviews

Samantha P.

Published on 13/11/2023 à 01h31 following a purchase from 22/10/2023

Very good product

Translated reviews

Geneviève R.

Published on 11/11/2023 à 11h32 following a purchase from 31/10/2023

Ease of navigation - Fast & careful shipping - Products of excellent quality

Translated reviews

Renate F.

Published on 10/11/2023 à 15h13 following a purchase from 31/10/2023

Very good.

Translated reviews

Dominique P.

Published on 09/11/2023 à 10h55 following a purchase from 29/10/2023

Very satisfied with my order, very responsive when the delivery date is not suitable. Adorable and precise driver in the schedules, I recommend

Translated reviews

Jean-Hubert P.

Published on 07/11/2023 à 17h44 following a purchase from 28/10/2023

The best OSSAU IRATY I have ever eaten. I specify raw milk

Translated reviews

Anne Monique S.

Published on 03/11/2023 à 15h17 following a purchase from 24/10/2023

Perfect

Translated reviews

Christine G.

Published on 03/11/2023 à 09h53 following a purchase from 20/10/2023

Easy to use

Translated reviews

Martine S.

Published on 31/10/2023 à 21h42 following a purchase from 21/10/2023

Availability and quality of products, speed of shipping

Translated reviews

Frédéric G.

Published on 27/10/2023 à 17h25 following a purchase from 16/10/2023

Very good, in line with my expectations.

Translated reviews

Xavier H.

Published on 25/10/2023 à 17h10 following a purchase from 15/10/2023

Easy and fast

Translated reviews

Muriel G.

Published on 23/10/2023 à 14h34 following a purchase from 03/10/2023

Very good, careful and attentive service. I recommend!

Translated reviews

Michel M.

Published on 23/10/2023 à 08h33 following a purchase from 11/10/2023

very good products, fast delivery, I recommend

Translated reviews

Pierre G.

Published on 21/10/2023 à 15h08 following a purchase from 01/10/2023

Really very satisfied with the delivery, well packaged and delivery within the week in Belgium.

Translated reviews