Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 1, 2, 3 and 5 stars

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Acheteur vérifié

Published on 24/12/2022 à 15h17 following a purchase from 13/12/2022

Speed, condition of the order perfect

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Acheteur vérifié

Published on 22/12/2022 à 16h17 following a purchase from 12/12/2022

Intuitive site and easy to place an order, fast and careful delivery (vacuum-packed cheese). Excellent products.

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Acheteur vérifié

Published on 22/12/2022 à 14h55 following a purchase from 12/12/2022

Fast shipping and careful packaging. Very good!

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Acheteur vérifié

Published on 22/12/2022 à 13h49 following a purchase from 10/12/2022

Products (cold cuts, cheeses) of excellent quality, tasty and authentic, very well packaged and labeled. I recommend.

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Acheteur vérifié

Published on 21/12/2022 à 18h16 following a purchase from 11/12/2022

Nothing to say. Explicit site.

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Acheteur vérifié

Published on 21/12/2022 à 15h18 following a purchase from 11/12/2022

Super

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Acheteur vérifié

Published on 21/12/2022 à 12h45 following a purchase from 11/12/2022

Excellent as usual. I placed another order, I'm waiting for the delivery. Thank you

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Acheteur vérifié

Published on 13/12/2022 à 18h39 following a purchase from 22/11/2022

very good company, quick reception, very good cheese and charcuterie, attentive staff, I order every year

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Acheteur vérifié

Published on 13/12/2022 à 12h33 following a purchase from 22/09/2022

The cheeses are excellent, the packaging and shipping very good. The rating is due to taking a week to prepare it and having to call to find out what was happening, a small goat cheese was missing and they replaced it with sheep (with my consent).

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Acheteur vérifié

Published on 13/12/2022 à 11h45 following a purchase from 24/09/2022

Impeccable for a holiday gift

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Acheteur vérifié

Published on 11/12/2022 à 13h49 following a purchase from 03/12/2022

Choice products I love

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Acheteur vérifié

Published on 10/12/2022 à 13h19 following a purchase from 03/09/2022

Well received thanks to Charlene and Pascale

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Acheteur vérifié

Published on 10/12/2022 à 12h52 following a purchase from 26/07/2022

Order as expected and arrived on time. Satisfied in every way. Thank you

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Acheteur vérifié

Published on 10/12/2022 à 12h41 following a purchase from 25/07/2022

good........

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Acheteur vérifié

Published on 10/12/2022 à 09h58 following a purchase from 02/12/2022

Perfect order

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Acheteur vérifié

Published on 10/12/2022 à 08h31 following a purchase from 20/11/2022

Thank you

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Acheteur vérifié

Published on 10/12/2022 à 07h59 following a purchase from 23/10/2022

Very good

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Acheteur vérifié

Published on 09/12/2022 à 22h08 following a purchase from 18/09/2022

Navigation on the site, delivery and reception impeccable!!!

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Acheteur vérifié

Published on 09/12/2022 à 18h49 following a purchase from 19/11/2022

The site is clear, easy to use, you want to buy....

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Acheteur vérifié

Published on 09/12/2022 à 18h48 following a purchase from 07/10/2022

Excellent ham. We preferred the one aged 1 year, as the 18-month one ended up too dry, even wrapped in a cloth and in the vegetable drawer

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Acheteur vérifié

Published on 09/12/2022 à 18h38 following a purchase from 12/06/2022

The website is suitable. The delivery is very fast and I appreciated the care taken with the packaging of fragile products (pepper in glass jar).

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Acheteur vérifié

Published on 09/12/2022 à 18h19 following a purchase from 16/11/2022

Very easy to use

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Acheteur vérifié

Published on 09/12/2022 à 18h11 following a purchase from 15/09/2022

Very well made and very clear site

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Acheteur vérifié

Published on 09/12/2022 à 18h10 following a purchase from 19/11/2022

High quality products, a customer-oriented sales team, a company committed to its territory, supporting a territorial ecosystem on both sides of the border.

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Acheteur vérifié

Published on 09/12/2022 à 18h09 following a purchase from 18/11/2022

Super good

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Acheteur vérifié

Published on 09/12/2022 à 17h53 following a purchase from 02/11/2022

Easy to choose products so the order is quick. Impeccable and very careful packaging. However, the carrier is not very efficient. The package was not delivered on the scheduled day.

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Acheteur vérifié

Published on 09/12/2022 à 17h26 following a purchase from 09/10/2022

Really perfect! The products are at reasonable prices, controlled origin and no need to talk about the quality since they are widely rewarded every year. The customer service is up to their product, just call them to modify an order or make a special request. It's a pleasure to order from them! Milechker!

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Acheteur vérifié

Published on 09/12/2022 à 17h24 following a purchase from 23/10/2022

At the top!!! Nothing to say about the quality of the products or the delivery part.

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Acheteur vérifié

Published on 09/12/2022 à 17h20 following a purchase from 09/11/2022

Very good I recommend

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Acheteur vérifié

Published on 09/12/2022 à 17h09 following a purchase from 22/11/2022

Equal to itself

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Acheteur vérifié

Published on 09/12/2022 à 16h46 following a purchase from 23/06/2022

super

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Acheteur vérifié

Published on 09/12/2022 à 16h37 following a purchase from 23/11/2022

The delivery was not made on time... I reported it but no response from customer service. I will not order from them again.

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Acheteur vérifié

Published on 09/12/2022 à 16h28 following a purchase from 27/07/2022

Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.

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Response from Maison Agour Published on 12/12/2022

Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.

Acheteur vérifié

Published on 09/12/2022 à 16h27 following a purchase from 16/10/2022

Serious site with tracking in case of delivery problems

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Acheteur vérifié

Published on 09/12/2022 à 16h23 following a purchase from 24/09/2022

After ordering, I had an issue with the delivery person, which was resolved by impeccable customer service. Thank you again!

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Acheteur vérifié

Published on 09/12/2022 à 16h18 following a purchase from 10/11/2022

I really like this region and the products produced there, charcuterie and cheese, and at Agour they are magnificent. The site is very well done and makes you want to taste everything.

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Acheteur vérifié

Published on 09/12/2022 à 16h17 following a purchase from 22/11/2022

Very good first experience

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Acheteur vérifié

Published on 09/12/2022 à 16h14 following a purchase from 04/10/2022

Excellent service and good products

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Acheteur vérifié

Published on 09/12/2022 à 16h11 following a purchase from 07/07/2022

Good overall

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Acheteur vérifié

Published on 09/12/2022 à 16h08 following a purchase from 18/11/2022

Well received your AGOUR package

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