Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
The website was not good because I could not distinguish between the recipient of the goods and the billed person. Incorrect phone numbers were put on the order. My order was then delivered incorrectly. An order placed on December 13 was finally delivered on December 31. I was very upset because the gift did not arrive in time for Christmas.
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Response from Maison Agour
Hello, normally it is possible to differentiate the delivery address from the billing address. Perhaps the steps to achieve this are not clear enough, so we take your comment and will look into it. Regarding the delivery, indeed, there was a problem with your package, but unfortunately, there is not much we can do about it. Your package was shipped the day after your order, so you should have been delivered before Christmas. We notice many delivery problems during the end of the year due to the workload of carriers. We tried to react as quickly as possible for your package but unfortunately, it was not enough and we are sorry. Next time, do not hesitate to ask us for help if you encounter a problem differentiating the addresses. We wish you a very happy new year, Best regards, The Agour Team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
Purchase of an 18-month ham and disappointed because the flavor is quite 'neutral' (I have known much finer, I buy 1 to 2 hams with bone per year) and quite fatty nonetheless. However, this is the first time I took an 18-month one. Unlikely that I will buy this product again.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
Nothing to say about the product, but you should change the delivery company. We had difficulties communicating with the delivery company to access the package.
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Response from Maison Agour
Hello, we offer three different carriers to allow customers to choose the carrier of their choice. Unfortunately, after working with several carriers, we realize that they are all the same and none stand out for impeccable service... During the end-of-year holidays, problems multiply and many customers suffer, to our great disappointment. Next time, we advise you to opt for the chronopost carrier, which is still more serious than its competitors. Happy holidays from the Agour team. Louise.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/09/2022
Impeccable for a holiday gift
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
The site is clear, easy to use, you want to buy....
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/07/2022
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.
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Response from Maison Agour
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Package arrived well and very quickly
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Everything was perfect, the cheeses and the delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/11/2021
Order of sausages with a product that has a consumption date of 2 days after receiving the package. We called and then sent an email, and to this day still no response.
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Response from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it was an error on our part. As compensation, we would like to offer you the sausage of your choice on your next order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/10/2021
product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
Fast delivery in 24 hours, however, there was a problem finding the address by TNT. They didn't call even though we asked them to because our address is not easy to find. Change the carrier!!! Big stress because it was a birthday gift! Not easy to reach you by phone either, but with persistence, we manage. However, good order tracking.
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Response from Maison Agour
Hello, unfortunately, carriers are sometimes unpredictable and quite difficult to manage. Fortunately, everything ended well and I hope the gift was appreciated!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2021
Fast shipping, but the box arrived damaged. However, the ham was well protected.
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Response from Maison Agour
Hello, we are sorry for this incident which is unfortunately not our responsibility. Carriers are sometimes not very concerned about the condition of the parcels. We hope that the products met your expectations!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/07/2021
Second order and delivery still mediocre. (Parcel opened and not delivered to home).
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Response from Maison Agour
Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/07/2021
For customer service, it's not great, they don't respond to emails, nor to phone calls, and for the message left with the shipping service, I'm still waiting... Too bad!
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Response from Maison Agour
Hello, we are sorry, our customer service manager was on vacation at that time... That's why your requests went unanswered. We hope that the products received met your expectations and that the tasting was good!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/06/2021
Delivery time not respected. 6 days instead of 1 as planned on the site without knowing how the food product was stored
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Response from Maison Agour
Hello, Our apologies for the abnormally long delivery time. The order was placed on the 10th and shipped on the 11th. Unfortunately, we cannot do better on our side. As part of our contract with TNT, it is stipulated delivery in 24h but unfortunately TNT has failed this time. The parcel was only presented on the 15th, which is 3 days of delay attributable to the carrier. You were absent and the parcel was therefore re-delivered the next day. The product you purchased (ham with bone) does not require cold storage, so between the cold packs and the cooler that can maintain a temperature below 20° for 2/3 days, the ham should not have suffered too much. If necessary, do not hesitate to contact us. Best regards, Maison Agour
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Disappointed by the delivery method. The plastic ice packs that accompany the cheese are non-recyclable waste. It's such a shame! A delivery service like Chronofresh is certainly more suitable for this type of product.
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Response from Maison Agour
Hello, Thank you for your feedback. We completely agree with you. That's why we offer Chronofresh among our transport methods. I invite you to select this carrier for your next order. Best regards, La Maison Agour
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Order not sent to the pickup point. Error on the product, porcini sausage, the sausage was made from sheep. However, nothing to say about the delay, about the freshness. The sheep cheese is very good.
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Response from Maison Agour
Hello. Indeed, this is an error on our part and we are sincerely sorry. I propose to add a sheep cheese sausage to your next order. You just have to remind us in the order comment and we will add it to the package. Hoping you enjoyed the rest of your order :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Hello A bit cumbersome to obtain free delivery for 50 euros of purchase this morning.......At least 30 minutes spent on the site...
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Response from Maison Agour
We apologize for this small technical problem, we tried to resolve the issue as quickly as possible as soon as you notified us. We hope you enjoy our products.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/04/2021
Fast shipping and good products. Mistake made and very professional handling!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/03/2021
I am missing in the basket some local flavors, 4 slices of Bayonne ham and in the box of tiles a lot of crumbs. The cheese is fine.
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Response from Maison Agour
Hello Jean Pierre, Thank you for your comment which will help us improve. Indeed, it is an error on our part. We will of course send you the missing slices of Bayonne ham, as well as a new box of tiles. As for the tiles, I cannot assure you that they will arrive intact as they break during shipping.. Do you give me permission to request the removal of your review once the products are sent? Thank you for your message and I hope the other products have given you greater satisfaction! Louise
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
Package received today, fast delivery. However, regarding the products (sheep sausage, porcini mushrooms, chili) disappointing... The sausage itself clearly leaves something to be desired in terms of taste, it feels like eating a supermarket sausage. Having bought the same flavors in the Pyrenees, it's nothing compared to that! Very disappointed!
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Response from Maison Agour
Hello, Thank you for your review. Our sausages are generally very appreciated by our customers; I am sorry to read that this was not the case.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
Your carrier is not a delivery person, he did not find my address. (a first) I had to go myself to the depot to pick up the package.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2021
no problem with the quality of your products except the delivery which did not take place at my home but at a relay point with an email message that I was absent while I was there, bad faith of the delivery person
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/01/2021
It's a shame that the delivery conditions are not respected; we pay for home delivery, but the package is not presented to its recipient and delivered directly to a relay point.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
1 : I give an average rating because I received a different gourmet basket than the one I ordered.
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Response from Maison Agour
2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.
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Response from Maison Agour
21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent
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