The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.
Translated reviews
Response from Maison Agour
Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.
P
Patrick A.
Rating: 2 out of 5
following a purchase from 02/10/2023
Hello, It seems that you do not consult the remarks made by your customers in your 'contact us' section. I will therefore repeat myself. During my last order which is the subject of this satisfaction request, there were two jars of foie gras, one plain, the other with espelette pepper. I thought I would taste an excellent product as noted on your site, and well NO, what a disappointment! This foie gras was of a dreadful insipidity, to the point of not really knowing what I was tasting. This is a shame because previously I had eaten 21-month aged ham which is excellent. For the end of year holidays, I will simply return to the Breton foie gras producers who have always satisfied me. Best regards.
Translated reviews
Response from Maison Agour
Dear customer, Thank you for sharing your experience. We are sincerely sorry to learn that you were disappointed with this product. Your feedback is valuable to us as it helps ensure that our customers always receive the highest quality products. We have taken note of your comments and will certainly pass this information on to the producer. Your feedback is important as it allows us to continuously improve our products and meet our customers' expectations. We would also like to note that we have never received similar negative feedback regarding this product, which surprises us a bit. However, we take your opinion very seriously, and we will closely examine this situation to ensure that the quality of our products remains at the highest level. On the other hand, we are delighted to learn that you enjoyed our 21-month aged ham, and we will strive to maintain that same quality to satisfy your taste buds in the future. If you wish, we would be happy to discuss your experience further or help you choose another product that will better match your preferences. We hope you will give us another chance in the future and we thank you for your support as a customer of Maison Agour. Best regards, The Agour team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2023
From the product designation point of view, I would have liked: 1 - The mention of fresh product on the shipping carton so that it is identified as such by logistics (delivery person and reception point). This allows for better storage conditions. 2 - The Basque country ham purchased is really very salty, which overshadows the quality meat. If this is normal, I would have liked it to be mentioned in the product description. I use this ham for cooking because it is impossible for me to eat it as is due to a too high salinity level. 3 - The cheese is top-notch. The quality is superior.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2023
Don't ruin your cheeses with Espelette pepper, it's frankly not good
Translated reviews
Response from Maison Agour
We thank you for sharing your opinion on our cheese with Espelette pepper. We are sorry that you did not enjoy this variety, it is true that this combination is uncommon. Your opinion is important to us, and we understand that tastes vary from person to person. We would be happy to help you discover other cheeses from our range that might better match your preferences during your next purchase. Thank you for your loyalty.
F
Francesco M.
Rating: 3 out of 5
following a purchase from 12/08/2023
One of the two hams arrived with the vacuum seal broken. This is not very pleasant because it forces you to consume the product quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2023
The delivery times are not respected even though there is an important payment option for delivery fees for delivery within 48 hours, but this is not the case in reality. So very, very disappointed...
Translated reviews
Response from Maison Agour
Indeed, we ensure delivery within 24/48 hours from the shipment of the package, and we clearly specify this in the presentation text of each carrier. Depending on the period or the selected products, the order preparation time may be a bit longer than usual. Nevertheless, we strive to always ship orders as quickly as possible. We understand that the delay was not suitable for you, but we reacted very quickly once you expressed your dissatisfaction.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
The site itself is fine, but the big problem is the quality of the cured ham aged 9 months. This is the second order I have made. The first was not conclusive at all (excessively salty ham), but this time it's a disaster. I wanted to take a slice at noon and it is all white as if coated with a layer of talc and still too salty. I do not recommend this company and will not order anything again. I will throw away this quarter of inedible ham. It serves as a lesson and makes me wary of so-called rewards!!! The tasters should have consulted our grandparents who knew how to make real and good ham.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2023
I saw the cold chain logo, but I thought that during the transport of sensitive materials, the eutectics were included in the price! Why receive spoiled goods, which happened for the coche ham, but not for the smoked pieces. Do you not have an obligation to ensure the cold chain?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2023
A bit young and small, a lot of fat and very salty otherwise good packaging and delivered within 5 days thank you in short for 40€ 70% satisfied^^
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2023
Even if these products are not made by you and you are only the distributors, I do not accept to pay 50% more than at the producer itself. For this reason, even if some of your products interest me, I will not order anything from you anymore and your €5 discount will not change anything. Best regards
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2022
I ordered, as stated in the photo, 3 bottles of wine from the 2017 vintage and unfortunately I received 3 bottles from 2018... very disappointed, I will never order from their site again.
Translated reviews
Response from Maison Agour
Hello, we cannot change the photo with every stock change. It is stated in the description of all our wine bottles that the photo is not contractual, in this sense, we sent you the vintage that we had in stock at that time. Furthermore, the 2017 vintage of this wine is no longer available for sale anywhere. Next time, please remember to ask which vintage is in stock before placing your order.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2022
The website was not good because I could not distinguish between the recipient of the goods and the billed person. Incorrect phone numbers were put on the order. My order was then delivered incorrectly. An order placed on December 13 was finally delivered on December 31. I was very upset because the gift did not arrive in time for Christmas.
Translated reviews
Response from Maison Agour
Hello, normally it is possible to differentiate the delivery address from the billing address. Perhaps the steps to achieve this are not clear enough, so we take your comment and will look into it. Regarding the delivery, indeed, there was a problem with your package, but unfortunately, there is not much we can do about it. Your package was shipped the day after your order, so you should have been delivered before Christmas. We notice many delivery problems during the end of the year due to the workload of carriers. We tried to react as quickly as possible for your package but unfortunately, it was not enough and we are sorry. Next time, do not hesitate to ask us for help if you encounter a problem differentiating the addresses. We wish you a very happy new year, Best regards, The Agour Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
Purchase of an 18-month ham and disappointed because the flavor is quite 'neutral' (I have known much finer, I buy 1 to 2 hams with bone per year) and quite fatty nonetheless. However, this is the first time I took an 18-month one. Unlikely that I will buy this product again.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
Nothing to say about the product, but you should change the delivery company. We had difficulties communicating with the delivery company to access the package.
Translated reviews
Response from Maison Agour
Hello, we offer three different carriers to allow customers to choose the carrier of their choice. Unfortunately, after working with several carriers, we realize that they are all the same and none stand out for impeccable service... During the end-of-year holidays, problems multiply and many customers suffer, to our great disappointment. Next time, we advise you to opt for the chronopost carrier, which is still more serious than its competitors. Happy holidays from the Agour team. Louise.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2022
Impeccable for a holiday gift
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
The site is clear, easy to use, you want to buy....
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/07/2022
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and not helping you enough. Please know that we send most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a €5 voucher (code: AGUR) on your next order with the guarantee of top-notch customer service.
Translated reviews
Response from Maison Agour
Hello Mr. Hackenberg, We are sorry for not meeting your expectations and for not helping you enough. Please know that we ship most of our orders within 48 hours after receiving them. Once the order is handed over to the carriers, unfortunately, we no longer have control over the delivery time, and it does happen from time to time that the deadlines are not respected. We are truly sorry for your bad experience and we offer you a voucher of €5 (code: AGUR) for your next order with the guarantee of top-notch customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
Translated reviews
Response from Maison Agour
Package arrived well and very quickly
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
Translated reviews
Response from Maison Agour
Everything was perfect, the cheeses and the delivery
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/11/2021
Order of sausages with a product that has a consumption date of 2 days after receiving the package. We called and then sent an email, and to this day still no response.
Translated reviews
Response from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it was an error on our part. As compensation, we would like to offer you the sausage of your choice on your next order.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2021
product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2021
Fast delivery in 24 hours, however, there was a problem finding the address by TNT. They didn't call even though we asked them to because our address is not easy to find. Change the carrier!!! Big stress because it was a birthday gift! Not easy to reach you by phone either, but with persistence, we manage. However, good order tracking.
Translated reviews
Response from Maison Agour
Hello, unfortunately, carriers are sometimes unpredictable and quite difficult to manage. Fortunately, everything ended well and I hope the gift was appreciated!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2021
Fast shipping, but the box arrived damaged. However, the ham was well protected.
Translated reviews
Response from Maison Agour
Hello, we are sorry for this incident which is unfortunately not our responsibility. Carriers are sometimes not very concerned about the condition of the parcels. We hope that the products met your expectations!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2021
Second order and delivery still mediocre. (Parcel opened and not delivered to home).
Translated reviews
Response from Maison Agour
Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2021
For customer service, it's not great, they don't respond to emails, nor to phone calls, and for the message left with the shipping service, I'm still waiting... Too bad!
Translated reviews
Response from Maison Agour
Hello, we are sorry, our customer service manager was on vacation at that time... That's why your requests went unanswered. We hope that the products received met your expectations and that the tasting was good!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2021
Delivery time not respected. 6 days instead of 1 as planned on the site without knowing how the food product was stored
Translated reviews
Response from Maison Agour
Hello, Our apologies for the abnormally long delivery time. The order was placed on the 10th and shipped on the 11th. Unfortunately, we cannot do better on our side. As part of our contract with TNT, it is stipulated delivery in 24h but unfortunately TNT has failed this time. The parcel was only presented on the 15th, which is 3 days of delay attributable to the carrier. You were absent and the parcel was therefore re-delivered the next day. The product you purchased (ham with bone) does not require cold storage, so between the cold packs and the cooler that can maintain a temperature below 20° for 2/3 days, the ham should not have suffered too much. If necessary, do not hesitate to contact us. Best regards, Maison Agour
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Disappointed by the delivery method. The plastic ice packs that accompany the cheese are non-recyclable waste. It's such a shame! A delivery service like Chronofresh is certainly more suitable for this type of product.
Translated reviews
Response from Maison Agour
Hello, Thank you for your feedback. We completely agree with you. That's why we offer Chronofresh among our transport methods. I invite you to select this carrier for your next order. Best regards, La Maison Agour
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Order not sent to the pickup point. Error on the product, porcini sausage, the sausage was made from sheep. However, nothing to say about the delay, about the freshness. The sheep cheese is very good.
Translated reviews
Response from Maison Agour
Hello. Indeed, this is an error on our part and we are sincerely sorry. I propose to add a sheep cheese sausage to your next order. You just have to remind us in the order comment and we will add it to the package. Hoping you enjoyed the rest of your order :)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Hello A bit cumbersome to obtain free delivery for 50 euros of purchase this morning.......At least 30 minutes spent on the site...
Translated reviews
Response from Maison Agour
We apologize for this small technical problem, we tried to resolve the issue as quickly as possible as soon as you notified us. We hope you enjoy our products.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2021
Fast shipping and good products. Mistake made and very professional handling!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/03/2021
I am missing in the basket some local flavors, 4 slices of Bayonne ham and in the box of tiles a lot of crumbs. The cheese is fine.
Translated reviews
Response from Maison Agour
Hello Jean Pierre, Thank you for your comment which will help us improve. Indeed, it is an error on our part. We will of course send you the missing slices of Bayonne ham, as well as a new box of tiles. As for the tiles, I cannot assure you that they will arrive intact as they break during shipping.. Do you give me permission to request the removal of your review once the products are sent? Thank you for your message and I hope the other products have given you greater satisfaction! Louise
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
Package received today, fast delivery. However, regarding the products (sheep sausage, porcini mushrooms, chili) disappointing... The sausage itself clearly leaves something to be desired in terms of taste, it feels like eating a supermarket sausage. Having bought the same flavors in the Pyrenees, it's nothing compared to that! Very disappointed!
Translated reviews
Response from Maison Agour
Hello, Thank you for your review. Our sausages are generally very appreciated by our customers; I am sorry to read that this was not the case.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
Your carrier is not a delivery person, he did not find my address. (a first) I had to go myself to the depot to pick up the package.
Translated reviews
Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2021
no problem with the quality of your products except the delivery which did not take place at my home but at a relay point with an email message that I was absent while I was there, bad faith of the delivery person
Translated reviews
Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/01/2021
It's a shame that the delivery conditions are not respected; we pay for home delivery, but the package is not presented to its recipient and delivered directly to a relay point.
Translated reviews
Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
1 : I give an average rating because I received a different gourmet basket than the one I ordered.
Translated reviews
Response from Maison Agour
2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.
Translated reviews
Response from Maison Agour
21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 