Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1, 2, 4 and 5 stars

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C
Christophe C.
Rating: 4 out of 5
following a purchase from 04/08/2025
Everything was excellent thank you
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Response from Maison Agour
Mr. Chadier,

Thank you for your review.

Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.

We look forward to delighting you again very soon!

Best regards,

The Maison Agour team
A
Alfredo G.
Rating: 5 out of 5
following a purchase from 06/08/2025
Exceptional in everything, the product, the cheese deserves to be the best in the world for a third time
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C
Costa N.
Rating: 5 out of 5
following a purchase from 04/08/2025
Received according to your information and in perfect condition.
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Response from Maison Agour
Mr. Nieves,
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
G
Guy B.
Rating: 5 out of 5
following a purchase from 04/08/2025
Excellence of products and careful delivery. I will return sooner or later as a fan to place a new order. THANK YOU
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Luis S.
Rating: 1 out of 5
following a purchase from 04/08/2025
It didn't come in Seur Frío. Everything arrived thawed and the cheeses smelled strange. The transport company told me that anything coming beyond the Pyrenees is not treated as cold. Talk to them.
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Response from Maison Agour
Mr. Santos,

We appreciate your trust.

We sincerely apologize for the inconvenience caused when receiving your order.

Your package was delivered within the expected timeframe for Spain through our provider DPD.

As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.

Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.

Although it is rare, sometimes our products are affected by these conditions.

That is why we clearly indicate that these shipments are not refrigerated.

As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.

In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]

After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.

We apologize for the inconvenience caused.

Sincerely,

Maison Agour Etxea
I
Ignacio L.
Rating: 5 out of 5
following a purchase from 04/08/2025
Everything is great, the order was served quickly and the quality of the product is excellent.
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Response from Maison Agour
Mr. López Almenar,
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
T
Thierry F.
Rating: 5 out of 5
following a purchase from 04/08/2025
Always excellent I share with friends Thank you
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J
Josiane C.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast delivery and very well packaged products. Excellent products
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M
Moutte M.
Rating: 5 out of 5
following a purchase from 03/08/2025
perfect delivery and products are as usual
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N
Nigel W.
Rating: 5 out of 5
following a purchase from 03/08/2025
Dream cheeses that arrive 2 to 3 days after the order. Impeccable service. Thank you!!!
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M
Max M.
Rating: 4 out of 5
following a purchase from 01/08/2025
I will certainly order other products
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Response from Maison Agour
Mr. Mayzaud,

Thank you for your trust and your feedback.

We are happy to know that our products have made you want to renew the experience.

We will be delighted to accompany you during your next tastings.

See you very soon for new gourmet discoveries.

Best regards,

Maison Agour Etxea
J
Jaume B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect.
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H
Holger M.
Rating: 5 out of 5
following a purchase from 01/08/2025
Very good wine and very fast delivery. I will gladly order again.
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M
Michel C.
Rating: 5 out of 5
following a purchase from 26/07/2025
Very well
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Nathalie L.
Rating: 5 out of 5
following a purchase from 26/07/2025
Delivery made in the best time and perfect packaging principles.
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Marc F.
Rating: 5 out of 5
following a purchase from 28/07/2025
Exceptional products delivered fresh perfect
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D
Dany L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Effective. Very good. Excellent customer relations. Conquered.
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J
Josiane V.
Rating: 5 out of 5
following a purchase from 20/07/2025
On the AGOUR house I have nothing to say, however, having requested a chronofresh and being delivered on Friday with a pickup on Monday evening is not normal! And this is what will hold me back from ordering! Regards
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C
Cecile P.
Rating: 5 out of 5
following a purchase from 18/07/2025
As usual, Fresh and Natural and Excellent products! Thank you Agur
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C
Corinne B.
Rating: 2 out of 5
following a purchase from 20/07/2025
Out of 8 bottles ordered, one was broken
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Response from Maison Agour
Madame Bayeux,

Thank you for your trust.

We are sorry to learn that one bottle from your order arrived broken.

As part of a claim for a damaged or non-compliant product, we invite you to provide us with visuals of your order upon receipt, and to contact our customer service directly at the address: [email protected]

As soon as your file is opened and after feedback from our quality service, we will offer you the appropriate compensation.

While waiting for your response, please accept our renewed apologies for this inconvenience.

Best regards,

Maison Agour Etxea
G
Gérard C.
Rating: 5 out of 5
following a purchase from 13/07/2025
I received what I ordered, I am satisfied with the quality of the products
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M
Michel C.
Rating: 5 out of 5
following a purchase from 09/07/2025
perfect!
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C
Catherine M.
Rating: 5 out of 5
following a purchase from 11/07/2025
Perfect, I love it
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M
Marie Claire L.
Rating: 5 out of 5
following a purchase from 12/07/2025
It's one of my favorites from the Basque Country, I recommend it
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H
Holger M.
Rating: 5 out of 5
following a purchase from 12/07/2025
Schnelle Lieferung und gute Qualität der Ware. Ich werde gerne wieder bestellen.
Response from Maison Agour
Sehr geehrte Damen und Herren,
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea
M
Michel L.
Rating: 4 out of 5
following a purchase from 06/07/2025
No problem, I've known for a long time.
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Paulo P.
Rating: 5 out of 5
following a purchase from 07/07/2025
Very good cheese, fast delivery
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A
Annie B.
Rating: 5 out of 5
following a purchase from 04/07/2025
Still very satisfied, with the taste of the sheep cheese aged for a long time and especially with the packaging, the cheese is really very well packaged and protected from the environment, especially in this heat. Thank you very much for your products and see you on the next order.
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S
Sylvain G.
Rating: 5 out of 5
following a purchase from 04/07/2025
Quick and good
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F
Fabienne M.
Rating: 5 out of 5
following a purchase from 05/07/2025
On-time delivery delicious product!
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J
Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 23/05/2025
Effective, deadlines respected and friendliness
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C
Christian C.
Rating: 5 out of 5
following a purchase from 24/06/2025
Always excellent, as usual, including transport and delivery. Thank you.
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Robert P.
Rating: 5 out of 5
following a purchase from 20/06/2025
Hello, I rediscovered the taste of good cheeses when I was a soldier in BAYONNE. By the way, I gave your website to several people. Keep enchanting us with your cheeses, thank you.
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Yacine B.
Rating: 5 out of 5
following a purchase from 25/06/2025
Hello, I am satisfied with my order as usual.
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V
Virginie D.
Rating: 5 out of 5
following a purchase from 17/06/2025
This cheese lives up to its reputation, it's a delight, thank you very much
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M
Marc B.
Rating: 5 out of 5
following a purchase from 13/06/2025
excellent cheese, fast shipping and in good condition
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C
Christiane B.
Rating: 5 out of 5
following a purchase from 08/06/2025
Excellent Basque cakes!!!! To be renewed.......
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B
Bernard R.
Rating: 5 out of 5
following a purchase from 09/06/2025
Very good cheeses. I'm enjoying myself. Fast shipping. I highly recommend
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Y
Yves P.
Rating: 5 out of 5
following a purchase from 07/06/2025
Always in excellence
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