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P
Rating: 5 out of 5
Good products and fast, efficient service.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 1 out of 5
Terrible foie gras and cheese that does not keep.
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Response from Maison Agour
Thank you for your feedback. Can you please specify what you did not like about the foie gras? This will allow us to pass on your comments to our supplier. As for the raw milk tommette, it is a cheese that keeps well. The rind can continue to develop naturally, which is normal for this type of product; just lightly rub it with a cloth or remove the surface bloom. This does not alter its quality at all; on the contrary, its aromas continue to develop. We remain at your disposal if you need storage advice.
A
Rating: 5 out of 5
No issues with the delivery, the packaging was perfect and the cans were particularly well protected.
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Y
Rating: 5 out of 5
AGOUR: okay, but the carrier no! I was supposed to receive the package 300 steps from my house, I received it 10 minutes by car from my house! at a relay point closed on Saturday and Sunday! for food, this is unacceptable!
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P
Rating: 4 out of 5
Very quickly delivered, very good cheese, vacuum packaging.
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Y
Rating: 4 out of 5
I received the package well and the instructions I gave were respected. Thank you.
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P
Rating: 5 out of 5
Respect for the order..... the follow-up ....and the announced deadlines.........thank you, best regards.
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S
Rating: 5 out of 5
Ordered on the site and received in accordance with the rules, as for the product, what can I say, it is excellence itself, more than satisfied, we can only recommend this house for your orders.
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M
Rating: 5 out of 5
Very good product received quickly, I have not yet started this cheese but I know it from before, multi-awarded, it is a safe bet despite its small increase of 1 €, but very good purchase!
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P
Rating: 5 out of 5
Perfect, quality of the packaging, cheese finished, a killer Lentil Sausage Pot delicious.... Second order in progress!!!
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F
Rating: 5 out of 5
Great products, great customer service. I will always be an active buyer of Agour products.
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S
Rating: 5 out of 5
Super good!! A delight! Really!
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F
Rating: 5 out of 5
We are going to the Indian Ocean on December 10, so we haven't unpacked the packaging.
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S
Rating: 5 out of 5
Fast delivery and products always excellent. Quality is there.
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O
Rating: 5 out of 5
Very good
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E
Rating: 5 out of 5
Nothing to say, everything is perfect!
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J
Rating: 5 out of 5
Fast shipping, quality product
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R
Rating: 1 out of 5
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
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Response from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
F
Rating: 4 out of 5
Beautiful site that provokes desire. The products are well highlighted.
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P
Rating: 4 out of 5
I was disappointed by the Basque cake with cream, it was not very fresh.
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N
Rating: 5 out of 5
Very satisfied with the shipment received on time, well-constructed site, easy to use.
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B
Rating: 5 out of 5
Fast delivery, it's perfect.
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B
Rating: 4 out of 5
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
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P
Rating: 4 out of 5
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
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X
Rating: 5 out of 5
Simple navigation Order without issue Perfect delivery
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I
Rating: 5 out of 5
Two orders placed and each time 100% satisfied. Quality of the different products I ordered (charcuterie and cheeses), speed of shipping, freshness of the products. I recommend +++
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C
Rating: 5 out of 5
Undeniable quality cheese, fast and careful delivery, thank you for your work, I am won over, as for the international others, you can go for it, it is serious.
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C
Rating: 5 out of 5
Only compliments to formulate
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M
Rating: 4 out of 5
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
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C
Rating: 5 out of 5
Apart from the small disappointment I had regarding express shipping, I am completely satisfied with the products I ordered, thank you very much for the quality of the cheeses and charcuterie, keep it up, see you soon.
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C
Rating: 5 out of 5
..very good
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M
Rating: 5 out of 5
Very good Basque sheep cheese. Fast shipping and controlled temperature.
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B
Rating: 5 out of 5
VERY GOOD
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D
Rating: 5 out of 5
I have already placed several orders and I have never been disappointed by the quality of the products.
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F
Rating: 5 out of 5
Everything is perfect; simple to use site. Quality products.
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M
Rating: 5 out of 5
Only experience a purchase of Ossau Iraty cheese. Really excellent. And a top delivery system.
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V
Rating: 5 out of 5
Very good, each one of them. A treat. Thank you.
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B
Rating: 5 out of 5
Good products Well packaged Deadlines ok R.a.s The price maybe......
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X
Rating: 4 out of 5
Clear and correct information on the website. The shipping reception time was too long. Xabi.
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C
Rating: 5 out of 5
Fast delivery and careful packaging and... free delivery of these excellent products at reasonable prices. Highly recommended
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