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J
Rating: 5 out of 5
Fast shipping, quality product
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 2, 4 and 5 stars
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Rating: 1 out of 5
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
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Response from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
F
Rating: 4 out of 5
Beautiful site that provokes desire. The products are well highlighted.
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P
Rating: 4 out of 5
I was disappointed by the Basque cake with cream, it was not very fresh.
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N
Rating: 5 out of 5
Very satisfied with the shipment received on time, well-constructed site, easy to use.
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B
Rating: 5 out of 5
Fast delivery, it's perfect.
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B
Rating: 4 out of 5
Cheese and ham very satisfied, dry sausage with truffle, without truffle taste and way too fatty, disappointed with this product.
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P
Rating: 4 out of 5
Excellent cheese, perfect packaging but insufficient for Corsica as the ice packs were completely thawed and the cheese was warm (thankfully vacuum packed).
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X
Rating: 5 out of 5
Simple navigation Order without issue Perfect delivery
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I
Rating: 5 out of 5
Two orders placed and each time 100% satisfied. Quality of the different products I ordered (charcuterie and cheeses), speed of shipping, freshness of the products. I recommend +++
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C
Rating: 5 out of 5
Undeniable quality cheese, fast and careful delivery, thank you for your work, I am won over, as for the international others, you can go for it, it is serious.
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C
Rating: 5 out of 5
Only compliments to formulate
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M
Rating: 4 out of 5
Easy and ergonomic, but the marking of the boxes with the mention Store in Cold needs improvement.
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C
Rating: 5 out of 5
Apart from the small disappointment I had regarding express shipping, I am completely satisfied with the products I ordered, thank you very much for the quality of the cheeses and charcuterie, keep it up, see you soon.
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C
Rating: 5 out of 5
..very good
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M
Rating: 5 out of 5
Very good Basque sheep cheese. Fast shipping and controlled temperature.
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B
Rating: 5 out of 5
VERY GOOD
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D
Rating: 5 out of 5
I have already placed several orders and I have never been disappointed by the quality of the products.
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F
Rating: 5 out of 5
Everything is perfect; simple to use site. Quality products.
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M
Rating: 5 out of 5
Only experience a purchase of Ossau Iraty cheese. Really excellent. And a top delivery system.
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V
Rating: 5 out of 5
Very good, each one of them. A treat. Thank you.
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B
Rating: 5 out of 5
Good products Well packaged Deadlines ok R.a.s The price maybe......
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X
Rating: 4 out of 5
Clear and correct information on the website. The shipping reception time was too long. Xabi.
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C
Rating: 5 out of 5
Fast delivery and careful packaging and... free delivery of these excellent products at reasonable prices. Highly recommended
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P
Rating: 5 out of 5
High quality cheeses, after having bought on site it is a pleasure to be able to have tommettes delivered to my home from time to time
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F
Rating: 1 out of 5
I ordered 5 wedges of cheese for which I paid €50 and to my surprise, I only received 1 wedge of the 5 I ordered and paid for. I sent photos to the supplier explaining what I am narrating, and so far I have not received the slightest response nor have they said anything about resending the 4 missing wedges or refunding me the corresponding amount for what I did not receive. I understand that anyone can make a mistake, but what I do not understand is that they remain silent in response. I will continue to try to recover what I paid for, and I will use all means at my disposal to achieve it. Consider yourselves warned!!!!!!!
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Response from Maison Agour
Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.
J
Rating: 5 out of 5
Very good cheese, very tasty... not cheap per kilo though... but when you love...
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J
Rating: 5 out of 5
Hello, Order received on time as expected. Product always of very good quality. Thank you
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J
Rating: 5 out of 5
Excellent products, I recommend them to those around me!
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M
Rating: 5 out of 5
Fast and convenient process. The shipment arrived perfect and quickly. I will definitely repeat
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S
Rating: 5 out of 5
Bayonne ham not dry with a good taste
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C
Rating: 5 out of 5
Really very happy with the product and will recommend without problem
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D
Rating: 5 out of 5
Good products and fast delivery. One negative point, in the order I had checked the cooler option which I did not receive.
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M
Rating: 5 out of 5
Beautiful products, delivered on time. Perfect.
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Y
Rating: 5 out of 5
Hello, good cheese
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P
Rating: 5 out of 5
I haven't tasted my purchases yet but the service provided and the kindness of the staff I called deserve only praise...
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T
Rating: 5 out of 5
Very very good products. Arrived well packaged, and on time
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B
Rating: 5 out of 5
Excellent cheeses, fast delivery and quality products, I recommend this site.
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C
Rating: 5 out of 5
Very satisfied. I recommend!
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J
Rating: 5 out of 5
Packaging a bit bulky for 250 grams of cheese...
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