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J
Rating: 5 out of 5
very good site, easy to find what you are looking for to recommend!
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 2, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Very accessible site, delivery on time with well-protected items that meet my expectations
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M
Rating: 5 out of 5
The navigation on the site is smooth. The order and payment are easy. The cheese, ham, and sausage are of superior quality, the order arrived in Belgium after 4 days, transported with refrigerant elements and insulated bags. The protection is good for cold weather, but for transport in hot summer, I think the protection is insufficient.
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C
Rating: 5 out of 5
still excellent products! So, I recommend!
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B
Rating: 1 out of 5
Very bad. The delivery has been postponed for 5 days. Agour does not respond to emails and calls and texts... we are waiting for the refund hoping it will be effective on this point...
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Response from Maison Agour
Hello, We are very sorry to hear that you have encountered problems with your delivery. We tried to call you today, but it seems you were unable to answer. To resolve this situation, we offer you two options: either a full refund of your order or a new shipment of your package via Chronofresh to ensure fast delivery. Please let us know what works best for you, and once again, we apologize for the inconvenience. Best regards, The Agour team.
H
Rating: 5 out of 5
Top and very good
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E
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Superb shipping and packaging quality. The cheese and dried meat products are excellent, I highly recommend.
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S
Rating: 5 out of 5
A serious site, attentive and with good products!
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C
Rating: 5 out of 5
Easy to place an order on the site, very fast delivery, the quality is there.
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A
Rating: 5 out of 5
Excellent cheeses. Never disappointed
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M
Rating: 5 out of 5
PERFECT
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M
Rating: 5 out of 5
Penalty for delivery
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C
Rating: 4 out of 5
Nothing to report, easy to use
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A
Rating: 4 out of 5
Good
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J
Rating: 5 out of 5
Good but a bit too much follow-up
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N
Rating: 4 out of 5
Good site.
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S
Rating: 5 out of 5
Very clear site and very easy to access
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Y
Rating: 4 out of 5
The products are excellent, authentic, perfectly packaged, and the delivery times are quick. But the shipping cost is exorbitant: I will order again but not often... Too bad
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R
Rating: 5 out of 5
very satisfied with the overall quality of the products
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M
Rating: 5 out of 5
Everything was perfect! I will place an order again one day
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C
Rating: 5 out of 5
As usual, excellent cheeses and also cherry cake, so as usual, I recommend!
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J
Rating: 5 out of 5
Easy order, fast shipping, and good quality products received
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M
Rating: 5 out of 5
I am very happy and very satisfied with the excellence and quality of the products purchased from Maison Agour. I order regularly and enjoy every time. A very good house that I highly recommend to all food lovers.
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S
Rating: 5 out of 5
Very satisfied with my order, fast and careful shipping. Quality product.
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P
Rating: 4 out of 5
very good
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B
Rating: 5 out of 5
Very good.
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B
Rating: 5 out of 5
Superb in taste and flavors
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J
Rating: 1 out of 5
Prices are high but the products are very good. However, your transport provider DPD is AWFUL. And your customer service does not respond. So I will not order from AGOUR again.
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Response from Maison Agour
Thank you for your compliments on our products. We are sorry to hear about the problems you encountered with DPD and we sincerely apologize. After checking, it seems we did not receive your previous messages, which explains our lack of response. We understand your frustration and are escalating this issue to our transport provider to improve delivery quality. If you give us another chance, we will ensure that your experience meets your expectations.
J
Rating: 5 out of 5
perfect as always
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C
Rating: 5 out of 5
Thank you for your very good and best sales and for your refund on an order returned for not being able to be picked up at the relay point and have a good weekend. Best regards
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J
Rating: 5 out of 5
Everything is delicious....
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J
Rating: 5 out of 5
Very good cheese. Well packaged, arrives quickly.
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V
Rating: 5 out of 5
An efficient service and a very good product
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C
Rating: 5 out of 5
Perfect, as usual. Ch.Capdepon
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C
Rating: 5 out of 5
Still enjoying and soon again some of the best cheeses and some cured meats except for the truffled dry sausage and the whole tenderloin since too dry and narrow in size compared to the sliced one, but I continue to enjoy the whole copa and the ham and ventrèche in large pieces
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C
Rating: 5 out of 5
Excellent cheese the best
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D
Rating: 1 out of 5
package not received, your carrier is dishonest, I do not ask for any refund, but you have lost a customer!!!
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V
Rating: 5 out of 5
I love everything to eat
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L
Rating: 5 out of 5
Impeccable service. Phone exchange with a proposed solution following the unavailability of a product. I recommend.
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