Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 1, 2, 4 and 5 stars

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PATRICK J.
Rating: 4 out of 5
following a purchase from 16/12/2025
Satisfied with Agour products despite the delayed delivery by DPD without reason and without response from the Agour site.
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Response from Maison Agour
Mr. Javelaud,

We are pleased to know that you are satisfied with our products, and we thank you for your trust.

However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.

We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.

Best regards,
Maison Agour Etxea
J
Jean-Michel S.
Rating: 5 out of 5
following a purchase from 17/12/2025
Perfect as usual
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Robert P.
Rating: 5 out of 5
following a purchase from 01/12/2025
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
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Annabelle S.
Rating: 5 out of 5
following a purchase from 17/12/2025
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
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GÉRARD B.
Rating: 5 out of 5
following a purchase from 18/12/2025
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
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Frédéric W.
Rating: 4 out of 5
following a purchase from 16/12/2025
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
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Iñigo M.
Rating: 5 out of 5
following a purchase from 16/12/2025
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
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Xavier S.
Rating: 5 out of 5
following a purchase from 15/12/2025
Very good products .. it would make you want to immigrate to the Basque Country
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Céline M.
Rating: 1 out of 5
following a purchase from 15/12/2025
The tommette is not great, plus 695g instead of the minimum 750g.
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Response from Maison Agour
Madame Marty,

We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.

In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.

We will then be able to carry out the necessary verifications and find the most appropriate solution.

Best regards,

Maison Agour Etxea
A
Antoine P.
Rating: 1 out of 5
following a purchase from 16/12/2025
Very good, I love sheep cheese.
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Marie V.
Rating: 5 out of 5
following a purchase from 11/12/2025
Delicious products. Caring and responsive after-sales service.
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Vincent L.
Rating: 5 out of 5
following a purchase from 14/12/2025
Fast and compliant
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Antoine T.
Rating: 5 out of 5
following a purchase from 14/12/2025
good products. we will recommend
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Annie-Françoise A.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very good quality, excellent! Fast delivery.
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Alexis S.
Rating: 5 out of 5
following a purchase from 15/12/2025
Excellent as promised
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Didier D.
Rating: 5 out of 5
following a purchase from 15/12/2025
Delicious and fast delivery
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Jocelyn D.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
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Frederic L.
Rating: 5 out of 5
following a purchase from 15/12/2025
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
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Luc G.
Rating: 5 out of 5
following a purchase from 29/11/2025
Super Lightly greasy To taste without hesitation
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Patricia C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Serious house and the quality is there. Thank you
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Jerome R.
Rating: 5 out of 5
following a purchase from 14/12/2025
The old reserve is excellent, the one with espelette pepper is still lacking in flavor
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Paule M.
Rating: 5 out of 5
following a purchase from 14/12/2025
So good
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jean louis C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
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Lionel C.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very good cheese, fast delivery in suitable packaging!
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catherine L.
Rating: 5 out of 5
following a purchase from 14/12/2025
Excellent service and delicious cheese
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Michel M.
Rating: 5 out of 5
following a purchase from 15/12/2025
Excellent
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Guillaume L.
Rating: 5 out of 5
following a purchase from 15/12/2025
Super good
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Frédérick B.
Rating: 5 out of 5
following a purchase from 13/12/2025
Perfect and excellent cheese
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Philippe C.
Rating: 5 out of 5
following a purchase from 15/12/2025
Very well received
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COLUSSI B.
Rating: 5 out of 5
following a purchase from 13/12/2025
Super order but delivery too long for my taste!
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Didier L.
Rating: 5 out of 5
following a purchase from 26/11/2025
Excellent products, authentic, (relatively) competitive.
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JEAN PIERRE G.
Rating: 5 out of 5
following a purchase from 12/12/2025
A product of excellence, a delight...!!. Highly recommended.
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Erwan S.
Rating: 5 out of 5
following a purchase from 13/12/2025
Excellent cheese. Honored on our Christmas table. Thank you
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hassan K.
Rating: 5 out of 5
following a purchase from 13/12/2025
Excellent cheeses
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thierry M.
Rating: 5 out of 5
following a purchase from 13/12/2025
Very good but small problem is that it melted very quickly
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HENRI D.
Rating: 5 out of 5
following a purchase from 10/12/2025
Satisfied
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Laurent L.
Rating: 4 out of 5
following a purchase from 11/12/2025
Delivery deadline not respected
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Response from Maison Agour
Mr. Le Moël,

Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.

Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.

We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]

We remain at your disposal and hope to offer you a better experience with your next order.

Best regards,

Maison Agour Etxea
J
jacques C.
Rating: 2 out of 5
following a purchase from 10/12/2025
Quite disappointed with the reception of the products
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Response from Maison Agour
Mr. Carreau,

Thank you for your feedback, and we are sincerely sorry to learn of your disappointment upon receiving our products.

Your satisfaction being at the heart of our priorities, we invite you to contact our customer service so that we can better understand the situation and provide you with an appropriate solution: [email protected]

In case of specific damages upon opening the package (breakage, omission, or deterioration of the product), the sender and/or the recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point to contact our customer service.

The complaint must be accompanied by visuals of the packaging and products attesting to the situation.

After studying the complaint by our quality service, the customer service will proceed according to the customer's wish, to create a credit note, refund, or reship the damaged goods only.

We remain at your disposal and hope to have the opportunity to offer you a better experience.

Best regards,

Maison Agour Etxea
J
Jean B.
Rating: 5 out of 5
following a purchase from 12/12/2025
Not disappointed with the delivery
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Talib B.
Rating: 5 out of 5
following a purchase from 10/12/2025
very satisfying :) !!
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