Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Choice, packaging, delivery, all of this is correct. As for the cheese itself, it is good but not exceptional... In any case, far from being the "best cheese in the world" that you claim....
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Response from Maison Agour
Thank you for your feedback. The title of 'best cheese in the world' refers to a real award received at the World Cheese Awards, and not a claim, but of course, tastes are personal! Feel free to try other affinements, some are more distinctive.
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jean-francois D.
Rating: 4 out of 5
following a purchase from 24/02/2025
very clear site, quality products
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Nathalie C.
Rating: 1 out of 5
following a purchase from 03/02/2025
Awful experience. One order = messages every day. People looking for local products do not want to be flooded with messages. ENOUGH OF THE SALES PITCH. I am a customer! Not an object to be milked for every last penny. Just for that, my first order will be my last.
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Response from Maison Agour
Hello, We are sorry that our communication was perceived as too insistent. We understand your point of view and we do not wish to inconvenience our customers in any way. If you wish, you can unsubscribe from our emails with one click via the link at the bottom of each message. We also take your feedback into account to improve our approach. We still hope that the products received have satisfied you. Best regards, The Agour team.
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Marie-Christine V.
Rating: 4 out of 5
following a purchase from 22/01/2025
The site is quite good.
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Michel P.
Rating: 4 out of 5
following a purchase from 31/01/2025
It was my first order without knowing the products... I found that the plastic packaging does not contribute to the quality of the products: the tommette is not dry enough and, moreover, the blue cheese is not strong enough.
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Response from Maison Agour
Thank you for your feedback. We understand your concerns regarding plastic packaging. We are doing our best to find more eco-friendly alternatives, but for now, there is no viable solution to guarantee the quality and freshness of our products during online sales. Regarding the tommette, we advise you to let it dry for a few days in the open air (in a cool, dry place). As for the blue cheese, if you prefer stronger cheeses, feel free to let it age a bit yourself. The Agour team.
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LUIS G.
Rating: 4 out of 5
following a purchase from 28/01/2025
It is correct and fast.
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Marianne L.
Rating: 4 out of 5
following a purchase from 28/01/2025
Impeccable delivery. But the ordered cheese arrived in 2 parts? A large piece and a smaller one to make up the weight. Not very nice.
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Response from Maison Agour
Thank you for your message and your positive feedback regarding the delivery. We apologize for the situation regarding your cheese. Indeed, the format you ordered was out of stock at the time of shipping, and we replaced the missing quantity with another piece to respect the total weight of your order. We understand that this was not ideal, and we will make sure to better manage these situations in the future. Thank you for your understanding.
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Adil T.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very professional both in logistics and product quality. I highly recommend this site. Thank you.
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CYRILLE F.
Rating: 4 out of 5
following a purchase from 23/01/2025
Quality products, too bad Chronofresh is so expensive.
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Response from Maison Agour
Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.
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DAVID M.
Rating: 4 out of 5
following a purchase from 22/01/2025
Perfect.
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Christophe B.
Rating: 1 out of 5
following a purchase from 22/01/2025
Incomplete order, missing 1 kg of cheese, missing free jam, and especially missing insulated bag with Free pack, so cold chain not respected and especially order received two days after the expected date, so two days of uncertain storage, surely not in a cold room.
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Response from Maison Agour
Hello, We are really sorry for these oversights, it is our mistake and we apologize. We have just immediately processed the refund for the missing products. Regarding the delivery delay, this is unfortunately due to the carrier and is beyond our control. That said, rest assured about the preservation of the cheeses: with the current temperatures and their vacuum packaging, they have not been at risk. Again, our sincere apologies for these inconveniences. We hope that despite this, you will enjoy your order. Best regards, The Agour team.
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Pascale A.
Rating: 4 out of 5
following a purchase from 21/01/2025
The site is good, delivery is fast and reliable.
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yvonne P.
Rating: 4 out of 5
following a purchase from 04/01/2025
a bit too firm (hard)!
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Evelynem L.
Rating: 4 out of 5
following a purchase from 21/12/2024
Pleasant with photos true to the products.
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pascal K.
Rating: 4 out of 5
following a purchase from 26/12/2024
The cheese is really excellent, one of the best I have eaten. The Txistorra is good but could be drier. Order shipped quickly and carefully packaged.
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Response from Maison Agour
We are delighted that our cheese met your expectations, it is a real pride for us. Regarding the txistorra, we take your comment into account. It is a product that is often consumed slightly tender, but we understand that some prefer a drier texture. We will pass your feedback to our workshop for consideration.
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Vincent D.
Rating: 4 out of 5
following a purchase from 11/12/2024
Very good.
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Michel Q.
Rating: 2 out of 5
following a purchase from 09/12/2024
Don't waste my time. I have already given my feedback. Happy New Year and correct your display error. MQ.
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samuel V.
Rating: 2 out of 5
following a purchase from 16/12/2024
Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.
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Response from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
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Sébastien L.
Rating: 4 out of 5
following a purchase from 11/12/2024
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
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Claude C.
Rating: 2 out of 5
following a purchase from 12/12/2024
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
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Response from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
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LUIS G.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very correct
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PIERRE F.
Rating: 1 out of 5
following a purchase from 09/12/2024
still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
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Response from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
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MARC M.
Rating: 1 out of 5
following a purchase from 09/12/2024
Lost package, not received!
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Response from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
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alexis L.
Rating: 4 out of 5
following a purchase from 28/11/2024
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
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Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
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Christian M.
Rating: 1 out of 5
following a purchase from 05/12/2024
order delivered quickly, and products perfectly packaged and fresh
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Response from Maison Agour
my order from December 5 was only
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muriel G.
Rating: 4 out of 5
following a purchase from 05/12/2024
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
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Lucrèce S.
Rating: 4 out of 5
following a purchase from 02/12/2024
Serious site and good products!
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Francoise P.
Rating: 4 out of 5
following a purchase from 02/12/2024
Order placed on 12/2. Shipped on 12/5. DPD carrier informs me of a delivery on 12/6. On Friday 12/6 at 11 am, I received an email informing me that my order could not be delivered. DPD La Roche sur Yon does not deliver on Saturdays, so my order was delivered on Monday 12/9. The delivery person told me that the depot was not heated, and fortunately, we are in December. Cheeses well packaged. But taking the risk of sending a package on a Thursday with a carrier that does not deliver on Saturday, the 24/48h delivery cannot be guaranteed.
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DAVID M.
Rating: 4 out of 5
following a purchase from 01/12/2024
NOTHING TO SAY PERFECT
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Henri H.
Rating: 4 out of 5
following a purchase from 01/12/2024
Very good product, a bit slow for processing the order, but I suppose that's the price of success!
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Hervé L.
Rating: 4 out of 5
following a purchase from 01/12/2024
Reactive, commercial; good packaging to maintain a correct temperature.
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Christian G.
Rating: 4 out of 5
following a purchase from 30/11/2024
Fast shipping, excellent cheese and the temporary promotion was interesting.
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bruno L.
Rating: 4 out of 5
following a purchase from 30/11/2024
No worries.
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Annick Z.
Rating: 4 out of 5
following a purchase from 28/11/2024
Reception of products in very good packaging conditions and fast delivery. Not having tasted the products yet (purchases for Christmas), I cannot yet give my opinion on the quality, hence 4 stars for now...
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VIRGINIE B.
Rating: 4 out of 5
following a purchase from 28/11/2024
Nothing to say about the products. But delivery was one day late. Only downside.
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Sylvie R.
Rating: 4 out of 5
following a purchase from 24/11/2024
Very satisfied with my order, however, I would like to give you a personal opinion: I would have liked the cheese to be a little drier! But it remains an excellent top product.
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Response from Maison Agour
Thank you very much for your positive feedback! If you prefer a slightly drier cheese, we recommend trying our Ossau-Iraty Vieille Réserve, which is aged for 17 months. This could perfectly meet your expectations!
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christian A.
Rating: 1 out of 5
following a purchase from 23/11/2024
Terrible foie gras and cheese that does not keep.
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Response from Maison Agour
Thank you for your feedback. Can you please specify what you did not like about the foie gras? This will allow us to pass on your comments to our supplier. As for the raw milk tommette, it is a cheese that keeps well. The rind can continue to develop naturally, which is normal for this type of product; just lightly rub it with a cloth or remove the surface bloom. This does not alter its quality at all; on the contrary, its aromas continue to develop. We remain at your disposal if you need storage advice.
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Pascale A.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very quickly delivered, very good cheese, vacuum packaging.
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Yamina B.
Rating: 4 out of 5
following a purchase from 22/11/2024
I received the package well and the instructions I gave were respected. Thank you.
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Ramón G.
Rating: 1 out of 5
following a purchase from 05/11/2024
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
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Response from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
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