Customer reviews of Maison Agour

Dear customer, Thank you for contacting us and we apologize for the inconvenience. Our customer service is available from Monday to Friday. Yesterday was a holiday, so we became aware of your email today. We confirm that we will send the 4 missing wedges of cheese tomorrow. We are very sorry for this error in your order and we appreciate your understanding. We will ensure that the rest of your order arrives as soon as possible. Best regards, Maison Agour.

Thank you very much for your feedback! It seems that you rated the brand based on the texture of the product received, but feel free to also share your impressions of our service in general: the packaging, the responsiveness of customer service, the speed of delivery, or your experience on our site. Your feedback is valuable to help us improve every aspect of our service!

Thank you for your feedback! Indeed, raw milk cheeses can sometimes have a slightly more 'sharp' taste. This is part of the characteristics of these authentic products, made in accordance with tradition. We are glad that you are satisfied with our other products and remain at your disposal for any information or recommendations according to your preferences.

Thank you very much for your positive feedback on our products! We are really sorry to hear that the parcel relay chosen by the carrier is so far from your home. This can indeed be inconvenient, and we understand your frustration. We will pass this information on to our carrier to try to improve this point in the future. In the meantime, for your next order, feel free to explore our home delivery options or Chronofresh for more comfort.

Thank you for contacting us. We understand your concern regarding the delivery of your package. Indeed, your order was shipped on the 23rd and should have been delivered on the 24th or 25th. Someone from our team will contact you today to resolve this issue. We apologize for the inconvenience and thank you for your patience.

We would like to thank you for your message and sincerely apologize for the disappointment related to your delivery. As we mentioned during our phone conversation, it happens that some carriers encounter difficulties in certain regions, which can lead to delays or drop-offs at relay points. We understand how frustrating this can be, and we are truly sorry for the inconveniences caused. For your next order, we offer the Chronofresh option, which guarantees better handling of the cold chain.

Hello, We are very sorry to hear that you have encountered problems with your delivery. We tried to call you today, but it seems you were unable to answer. To resolve this situation, we offer you two options: either a full refund of your order or a new shipment of your package via Chronofresh to ensure fast delivery. Please let us know what works best for you, and once again, we apologize for the inconvenience. Best regards, The Agour team.

Thank you for your compliments on our products. We are sorry to hear about the problems you encountered with DPD and we sincerely apologize. After checking, it seems we did not receive your previous messages, which explains our lack of response. We understand your frustration and are escalating this issue to our transport provider to improve delivery quality. If you give us another chance, we will ensure that your experience meets your expectations.

We sincerely apologize for this situation. It seems that we did not receive your emails, and we completely understand your frustration. To resolve this quickly, someone from our team will contact you today to fix this issue and send you the correct item. Thank you for your patience and understanding.

Thank you for your feedback and we are glad that the delivery went well. However, you are right, the cheese should indeed have been vacuum sealed, and we apologize for this oversight. That said, it is not a problem for this type of cheese. It continues to mature even without vacuum sealing, and it remains perfectly consumable. We are at your disposal for any further questions and thank you for your trust.

We are truly sorry to hear that you encountered a problem with this delivery and that you did not receive a response sooner. It seems that your email went unnoticed, but we have just responded to you. We completely understand your concern regarding the cold chain and the carrier's delay. We do everything possible to avoid this kind of situation and hope that our email response will provide you with a satisfactory solution. Again, we apologize for this inconvenience, and thank you for your loyalty.

Thank you for your feedback. We are delighted that you are satisfied with our products, but we understand that shipping costs may seem high. To reduce these costs, we suggest placing group orders with your friends or family. This can allow you to reach the necessary amount to benefit from free shipping and thus optimize costs. Best regards, The Agour team.

Hello, Thank you for your feedback. We are sorry to hear that you received cheese in poor condition and that this spoiled your experience. We have taken your complaint into account and have responded to you. To rectify the situation, we have already taken steps to send you quality cheese. We are glad that you enjoyed the cake. We thank you for your patience and apologize for this inconvenience. Best regards, The Agour team.

Cold chain not respected, package received on Monday 19.08.2024. This package should have been delivered on the 16th or 17th. The refrigerated packs were useless. I cannot offer and use the ordered products at the guest table as initially planned for fear of ???? I would have preferred to be informed of the delivery problems related to the August 15 holiday.

The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.

Delivery too long 3 days cheese 🧀 blue sheep oozing oil overheated due to delivery delay package put in my mailbox without even ringing my doorbell, almost threw everything in the trash, surely my last order with Agour

Hello, Thank you for contacting us and sharing your experience. We are sorry to hear that your last order of Ossau-Iraty did not meet your satisfaction. Our cheeses, as you know, are living products with natural rinds that can sometimes show variations in appearance, particularly in terms of thickness. This is part of our commitment to producing high-quality cheeses without using artificial techniques. We have taken your comments and the photos you sent us into account. Upon review, it appears that the rind of your cheese was indeed thicker than usual. However, this variation is normal and does not affect the quality of the cheese. We understand that this may have surprised you, especially if you are used to receiving cheeses with a thinner rind. We would also like to emphasize that transport is indeed always a bit long in Spain, but it is in no way responsible for this thicker rind than usual and that the cheese was perfectly consumable. Best regards, The Maison Agour team.

Hello, Thank you for your message, and we fully understand your frustration regarding the delivery delay of your order. Due to logistical issues with the carriers and the public holidays in May, some of our orders unfortunately took longer than expected to arrive. We are sincerely sorry for this and completely understand your dissatisfaction. To remedy this situation and ensure that you receive your products in the best conditions, we have taken corrective measures. We have reshipped your order via Chronofresh, our premium delivery service, to guarantee you secure delivery. We hope this solution has brought you satisfaction and that you enjoyed our products. We thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly. Best regards, The Maison Agour team.

Hello, Thank you for your patience, and we fully understand your disappointment regarding the delay in delivery of your order. Due to the public holidays in May and the issues encountered with our carrier DPD, your order unfortunately took longer than expected to arrive. We sincerely apologize for this. To remedy this, we have decided to resend your package via Chronofresh to ensure that you receive your products in the best possible conditions. We hope you were able to receive and enjoy our charcuteries and that they fully satisfied you. We would be very grateful if you could update your review to share your complete experience, including the resolution we provided. Your feedback is very important to us and our future customers. Thank you again for your understanding and trust. Best regards, The Maison Agour team.