Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 1, 2 and 4 stars

Reset filters

robert B.

Published on 25/03/2024 à 14h19 following a purchase from 15/03/2024

very good

Translated reviews

FRANCISCO V.

Published on 16/03/2024 à 08h07 following a purchase from 05/03/2024

I think it's a very acceptable place that those of us who like cheese appreciate. Maybe it should be better adjusted when knowing the delivery date

Translated reviews

Jacques B.

Published on 07/03/2024 à 13h56 following a purchase from 26/02/2024

Abcd

Translated reviews

Laurent C.

Published on 04/03/2024 à 19h41 following a purchase from 13/02/2024

Clear site. Fast shipping. The products arrive in good condition despite the absence of cold in the package.

Translated reviews

Bernadette E.

Published on 16/02/2024 à 18h16 following a purchase from 06/02/2024

very happy

Translated reviews

Josette P.

Published on 31/01/2024 à 00h31 following a purchase from 20/01/2024

this urdina cheese is very good however it is a bit too salty. otherwise you can really taste the sheep cheese and it is very green, it can compete with Roquefort.

Translated reviews

FRANCISCO V.

Published on 29/01/2024 à 21h36 following a purchase from 19/01/2024

Very good service. Excellent quality

Translated reviews

philippe D.

Published on 29/01/2024 à 16h52 following a purchase from 27/12/2023

you have already had my opinion

Translated reviews

Laurent C.

Published on 16/01/2024 à 19h49 following a purchase from 27/12/2023

Well-designed site although a bit confusing regarding the discount offer for the newsletter.

Translated reviews

Jacques B.

Published on 16/01/2024 à 15h28 following a purchase from 06/01/2024

Abcd

Translated reviews

David L.

Published on 10/01/2024 à 13h58 following a purchase from 21/12/2023

I never received the Basque cakes.

Translated reviews

Philippe C.

Published on 07/01/2024 à 18h48 following a purchase from 14/12/2023

The cheeses and charcuterie are really excellent. I recommend these products without any reservation! The only downside is that the cold chain, which is touted on the site, is not respected by the delivery person.

Translated reviews

Laurent L.

Published on 05/01/2024 à 23h23 following a purchase from 26/12/2023

The chat works very well before placing an order (I asked for confirmation for a delivery before 31/12 if I ordered on 26/12, which was confirmed to me) but when we want to ask why our order is not delivered, if the product will still be good to eat when it is finally delivered (it was supposed to be delivered on 30/12 and I received it on 03/01), no one answers the chat even though these people are apparently online. I sent a message three times asking for explanations or at least a confirmation that the cake will still be edible but no response!!! UNACCEPTABLE, I do not recommend this merchant.

Translated reviews

jean marc V.

Published on 31/12/2023 à 18h07 following a purchase from 11/12/2023

Good charcuterie and cheese products.

Translated reviews

Nicolas B.

Published on 29/12/2023 à 20h19 following a purchase from 09/12/2023

Hello, Perfect and delicious product as usual, the only downside is the delivery which stayed 3 days in deposit with fresh products!!! Nicolas

Translated reviews

annick L.

Published on 27/12/2023 à 17h29 following a purchase from 16/12/2023

Good evening Madam or Sir, When opening my package, a jar of foie gras was broken and this foie gras looked nothing like the one I bought at the Gastronomy Fair in BREST PENFELD.

Translated reviews

Pierrick L.

Published on 21/12/2023 à 20h55 following a purchase from 01/12/2023

We did not taste the products intended for Christmas meals, just to mention that the jar of black cherry jam had leaked, the lid was damaged, I cannot attach the photo here, however thank you for receiving the package on the requested date. Best regards, M. Le Douarec.

Translated reviews

Didier L.

Published on 21/12/2023 à 16h50 following a purchase from 11/12/2023

Very good products, but I did not receive the promised tommette on the grounds that I had not checked the box on the order form!!

Translated reviews

Pierre B.

Published on 20/12/2023 à 17h31 following a purchase from 08/12/2023

Delivered on time, order without issues! Thank you Agour.

Translated reviews

Josee B.

Published on 20/12/2023 à 14h22 following a purchase from 10/12/2023

The expiration dates are too close. The whisky box only has the name, it is not a box and therefore not giftable: vacuum-sealed plastic bag!

Translated reviews

Sandrine T.

Published on 16/12/2023 à 20h51 following a purchase from 06/12/2023

Order received quickly and well packaged and protected. Delicious cheeses, we are enjoying them. Basque cake good but not exceptional, a bit disappointed. But that doesn't take away from the overall satisfaction.

Translated reviews

Emmanuel A.

Published on 13/12/2023 à 17h30 following a purchase from 24/11/2023

Excellent cheese, Bayonne ham too strong for our taste, and really too thick slices.

Translated reviews

Didier L.

Published on 10/12/2023 à 20h29 following a purchase from 30/11/2023

Some ambiguities to clarify.

Translated reviews

christian B.

Published on 10/12/2023 à 19h49 following a purchase from 20/11/2023

20% promised on the site but not effective at payment. Too bad.

Translated reviews

Response from Maison Agour Published on 11/12/2023

Hello, Indeed, as mentioned in all our communications, the 20% discount applied after entering the promo code in the cart. It did not display automatically before this step. If this condition was not clear to you and you had informed us, we would have been happy to assist you in benefiting from this discount :) Please feel free to contact us next time. We are here to help you.

Sid ali S.

Published on 09/12/2023 à 22h45 following a purchase from 29/11/2023

I recommend.

Translated reviews

philippe L.

Published on 02/12/2023 à 08h55 following a purchase from 21/11/2023

Good

Translated reviews

PATRICK J.

Published on 01/12/2023 à 22h50 following a purchase from 21/11/2023

Our first order on the AGOUR company's site went well. The products are good. We can recommend this site.

Translated reviews

Juan Carlos C.

Published on 29/11/2023 à 12h56 following a purchase from 19/11/2023

In Euskara or Spanish, we do not know French and thank you.

Translated reviews

Gregory C.

Published on 11/11/2023 à 17h24 following a purchase from 22/10/2023

The site is clear, the order is easy

Translated reviews

Pierre B.

Published on 07/11/2023 à 16h46 following a purchase from 28/10/2023

The quality is there!! well done!!!

Translated reviews

jacques K.

Published on 20/10/2023 à 10h14 following a purchase from 09/10/2023

The navigation on the site is well done. The delivery and its tracking are exemplary. Fast and secure delivery. The products I bought are all of quality, both the sausages and the cheeses. I started with a discovery idea and have since been convinced by the quality of the products. Well done! The prices are in a high category, but that's the price of quality.

Translated reviews

PATRICK A.

Published on 13/10/2023 à 12h55 following a purchase from 02/10/2023

Hello, It seems that you do not consult the remarks made by your customers in your 'contact us' section. I will therefore repeat myself. During my last order which is the subject of this satisfaction request, there were two jars of foie gras, one plain, the other with espelette pepper. I thought I would taste an excellent product as noted on your site, and well NO, what a disappointment! This foie gras was of a dreadful insipidity, to the point of not really knowing what I was tasting. This is a shame because previously I had eaten 21-month aged ham which is excellent. For the end of year holidays, I will simply return to the Breton foie gras producers who have always satisfied me. Best regards.

Translated reviews

Response from Maison Agour Published on 16/10/2023

Dear customer, Thank you for sharing your experience. We are sincerely sorry to learn that you were disappointed with this product. Your feedback is valuable to us as it helps ensure that our customers always receive the highest quality products. We have taken note of your comments and will certainly pass this information on to the producer. Your feedback is important as it allows us to continuously improve our products and meet our customers' expectations. We would also like to note that we have never received similar negative feedback regarding this product, which surprises us a bit. However, we take your opinion very seriously, and we will closely examine this situation to ensure that the quality of our products remains at the highest level. On the other hand, we are delighted to learn that you enjoyed our 21-month aged ham, and we will strive to maintain that same quality to satisfy your taste buds in the future. If you wish, we would be happy to discuss your experience further or help you choose another product that will better match your preferences. We hope you will give us another chance in the future and we thank you for your support as a customer of Maison Agour. Best regards, The Agour team.

Acheteur vérifié

Published on 01/10/2023 à 21h56 following a purchase from 21/09/2023

Bizz

Translated reviews

Acheteur vérifié

Published on 18/09/2023 à 18h06 following a purchase from 08/09/2023

Very good Bayonne ham. The rosette is good. Good quality. Thank you.

Translated reviews

Acheteur vérifié

Published on 14/09/2023 à 16h50 following a purchase from 04/09/2023

14/20

Translated reviews

Acheteur vérifié

Published on 10/09/2023 à 17h43 following a purchase from 31/08/2023

Fast delivery. Perfect packaging. The only small downside, in the product photo, it was indicated that it was a 2009 wine which is an excellent vintage, whereas upon delivery it was a 2018 vintage which is acceptable.

Translated reviews

Acheteur vérifié

Published on 07/09/2023 à 02h24 following a purchase from 17/08/2023

Easy to use

Translated reviews

Acheteur vérifié

Published on 18/08/2023 à 23h08 following a purchase from 29/07/2023

Satisfactory

Translated reviews

Acheteur vérifié

Published on 17/08/2023 à 10h39 following a purchase from 27/07/2023

The delivery times are not respected even though there is an important payment option for delivery fees for delivery within 48 hours, but this is not the case in reality. So very, very disappointed...

Translated reviews

Response from Maison Agour Published on 17/08/2023

Indeed, we ensure delivery within 24/48 hours from the shipment of the package, and we clearly specify this in the presentation text of each carrier. Depending on the period or the selected products, the order preparation time may be a bit longer than usual. Nevertheless, we strive to always ship orders as quickly as possible. We understand that the delay was not suitable for you, but we reacted very quickly once you expressed your dissatisfaction.

Acheteur vérifié

Published on 27/07/2023 à 10h05 following a purchase from 06/07/2023

Only in French.

Translated reviews