Customer reviews of Maison Agour

9,4 /10

Based on 2 045 published reviews

5 1 690 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 31/10/2021 à 08h42 following a purchase from 20/10/2021

I regret that the promo codes offered when giving feedback do not work on the next orders.

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Acheteur Vérifié

Published on 28/10/2021 à 17h56 following a purchase from 18/10/2021

product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.

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Acheteur Vérifié

Published on 09/10/2021 à 06h50 following a purchase from 23/09/2021

After an unfortunate mishap with the order regarding shipping, I finally received my order. The products are excellent. I do not regret ordering despite everything. The Basque cake is just as I remember from my childhood (being Basque myself). Now I just need to make a raclette to test the kit of 3 cheeses and the one with Espelette pepper. My husband, a big fan of sausage, loved the one we received. I take away one star not for the quality of the products, but for the troubles with the order.

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Acheteur Vérifié

Published on 30/09/2021 à 17h59 following a purchase from 30/09/2021

I just ordered, I can't give a review for now, so I'm waiting for the delivery, thank you.

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Acheteur Vérifié

Published on 10/09/2021 à 11h10 following a purchase from 05/09/2021

Great packaging... and with ice packs! But I haven't tasted it yet, looks good visually; Thank you.

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Acheteur Vérifié

Published on 16/08/2021 à 09h06 following a purchase from 04/08/2021

Overall okay.

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Acheteur Vérifié

Published on 02/08/2021 à 17h54 following a purchase from 02/08/2021

REGULAR CUSTOMER SO SATISFIED.

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Acheteur Vérifié

Published on 19/07/2021 à 10h08 following a purchase from 06/07/2021

Completely satisfied!

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Acheteur Vérifié

Published on 15/07/2021 à 13h41 following a purchase from 03/07/2021

Very good, good product and well packaged.

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Acheteur Vérifié

Published on 14/07/2021 à 21h28 following a purchase from 04/07/2021

Second order and delivery still mediocre. (Parcel opened and not delivered to home).

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Response from Maison Agour Published on 19/07/2021

Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!

Acheteur Vérifié

Published on 11/07/2021 à 07h56 following a purchase from 10/07/2021

Hello, the access site (cheese, ham icons, etc.) needs to be improved in terms of choice visibility... I didn't instinctively guess that they were choice icons and for a second time I searched a bit... There need to be icons that stand out... In white, one might simply think they are a form of summary... Otherwise, once in the choice, it's very clear (in my humble opinion!!) we have everything, the weight, the price per portion, per kg, and the product details... And the best for last: very good quality products and delivery within 24/48h max, a guarantee of quality... I'll allow myself a small reproach: maybe free delivery at a slightly lower price... Thank you Agour!!

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Acheteur Vérifié

Published on 20/06/2021 à 14h27 following a purchase from 10/06/2021

Delivery time not respected. 6 days instead of 1 as planned on the site without knowing how the food product was stored

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Response from Maison Agour Published on 21/06/2021

Hello, Our apologies for the abnormally long delivery time. The order was placed on the 10th and shipped on the 11th. Unfortunately, we cannot do better on our side. As part of our contract with TNT, it is stipulated delivery in 24h but unfortunately TNT has failed this time. The parcel was only presented on the 15th, which is 3 days of delay attributable to the carrier. You were absent and the parcel was therefore re-delivered the next day. The product you purchased (ham with bone) does not require cold storage, so between the cold packs and the cooler that can maintain a temperature below 20° for 2/3 days, the ham should not have suffered too much. If necessary, do not hesitate to contact us. Best regards, Maison Agour

Acheteur Vérifié

Published on 08/06/2021 à 18h06 following a purchase from 29/05/2021

Parcel received with ice packs (to maintain freshness) very satisfied with the order.

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Acheteur Vérifié

Published on 07/06/2021 à 10h39 following a purchase from 27/05/2021

For the cheese it's 5, for the speed it's 3, I cut the pear in half I give it 4

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Acheteur Vérifié

Published on 14/05/2021 à 17h14 following a purchase from 04/05/2021

the site is a plus on the delivery diversity, top on the deadlines, excellent product.

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Acheteur Vérifié

Published on 09/05/2021 à 19h34 following a purchase from 26/04/2021

Pleasant navigation on the site. Delivery to the pickup store without any problem. Very pleasant merchant.

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Acheteur Vérifié

Published on 07/05/2021 à 21h17 following a purchase from 27/04/2021

Excellent

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Acheteur Vérifié

Published on 03/05/2021 à 18h31 following a purchase from 22/04/2021

Fast delivery, good quality product

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Acheteur Vérifié

Published on 28/04/2021 à 16h01 following a purchase from 18/04/2021

Fast and careful delivery.

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Acheteur Vérifié

Published on 24/04/2021 à 08h30 following a purchase from 13/04/2021

very good

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Acheteur Vérifié

Published on 17/04/2021 à 16h01 following a purchase from 10/04/2021

Hello, first purchase, speed, discovery of the product, we liked it, will recommend again next month, shipping not discouraging, don't hesitate to get an idea and the products are quality, well packaged and arrived in less than 48 hours... freshness guaranteed... Thank you, see you soon

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Acheteur Vérifié

Published on 13/04/2021 à 13h49 following a purchase from 28/03/2021

Nothing particular to say except that it's easy to find your way around

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Acheteur Vérifié

Published on 05/04/2021 à 10h20 following a purchase from 16/03/2021

Good products, a bit heavy navigation to access the products.

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Acheteur Vérifié

Published on 02/04/2021 à 16h43 following a purchase from 27/03/2021

I am missing in the basket some local flavors, 4 slices of Bayonne ham and in the box of tiles a lot of crumbs. The cheese is fine.

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Response from Maison Agour Published on 06/04/2021

Hello Jean Pierre, Thank you for your comment which will help us improve. Indeed, it is an error on our part. We will of course send you the missing slices of Bayonne ham, as well as a new box of tiles. As for the tiles, I cannot assure you that they will arrive intact as they break during shipping.. Do you give me permission to request the removal of your review once the products are sent? Thank you for your message and I hope the other products have given you greater satisfaction! Louise

Acheteur Vérifié

Published on 24/03/2021 à 12h09 following a purchase from 23/03/2021

VERY GOOD PRODUCT I RECOMMEND THIS SELLER. THE CHRONOPOST FRESH DELIVERY IS A PLUS

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Acheteur Vérifié

Published on 24/03/2021 à 08h07 following a purchase from 16/03/2021

The delivery needs improvement

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Response from Maison Agour Published on 25/03/2021

Hello, Thank you for your review. What do you think we could improve? Thank you in advance for your suggestions, Vincent

Acheteur Vérifié

Published on 21/03/2021 à 17h05 following a purchase from 10/03/2021

A bit disappointed with the ham. I will try once more.

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Acheteur Vérifié

Published on 21/03/2021 à 07h43 following a purchase from 10/03/2021

Everything was in accordance with my request, I will come to visit you as soon as possible during a stay in Itxassou at Anne Marie and Jean Jacques (Txistulari)

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Acheteur Vérifié

Published on 16/03/2021 à 18h48 following a purchase from 06/03/2021

Very good quality, and for the delivery correct.

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Acheteur Vérifié

Published on 11/03/2021 à 05h54 following a purchase from 28/02/2021

Good however for the same product replacing two pages with one just by letting the customer modify whole cheese or quarter in a simple selection would make the order faster.

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Acheteur Vérifié

Published on 09/03/2021 à 08h22 following a purchase from 26/02/2021

Disappointed by the lack of visibility on the delivery date.

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Acheteur Vérifié

Published on 08/03/2021 à 22h02 following a purchase from 26/02/2021

Excellent in all areas.

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Acheteur Vérifié

Published on 08/03/2021 à 08h21 following a purchase from 05/03/2021

Very good cheese but far from my expectations given the exaggerated advertising.

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Acheteur Vérifié

Published on 24/02/2021 à 18h11 following a purchase from 22/02/2021

Good item but shipping costs too high

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Acheteur Vérifié

Published on 23/02/2021 à 09h57 following a purchase from 11/02/2021

very satisfied

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Acheteur Vérifié

Published on 17/02/2021 à 11h15 following a purchase from 05/12/2020

Apart from the Blue, too aged, excellent product.

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Acheteur Vérifié

Published on 14/02/2021 à 18h08 following a purchase from 27/01/2021

It's a shame that the delivery conditions are not respected; we pay for home delivery, but the package is not presented to its recipient and delivered directly to a relay point.

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Response from Maison Agour Published on 16/02/2021

Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent

Acheteur Vérifié

Published on 14/02/2021 à 16h19 following a purchase from 16/08/2020

Everything went very well.

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Acheteur Vérifié

Published on 14/02/2021 à 13h53 following a purchase from 07/12/2020

4 : Very good overall - for all of us, the truffle cheese really needs to be reviewed!

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Acheteur Vérifié

Published on 14/02/2021 à 08h32 following a purchase from 29/10/2020

24 : Good overall!

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