English 
M
Rating: 5 out of 5
Very good products of excellent quality. Highly recommended. Very serious company both for the preparation of packages and delivery. I am really very satisfied.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent Basque cheeses, perfectly aged and delivered in the best conditions.
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C
Rating: 5 out of 5
Superb, as usual.
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Y
Rating: 5 out of 5
Hello, your cheeses are excellent.
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P
Rating: 5 out of 5
Perfect. I will order again!
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J
Rating: 1 out of 5
Great. 5 stars
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Response from Maison Agour
Mr. Marchetti,
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team
X
Rating: 5 out of 5
The 2 cheeses are in the cellar to continue their aging....
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C
Rating: 5 out of 5
-
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S
Rating: 1 out of 5
I called and sent an email to Agour to report that the cheeses arrived in a pitiful state and therefore inedible. No response to date which is still a lack of respect. Honestly very disappointed because my previous purchases went smoothly without any problems. I am now hesitant to reorder even though I am of Basque Spanish origin, had a wife, and have a Basque son. Too bad....
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Response from Maison Agour
Mr. Casez,
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
S
Rating: 5 out of 5
Cheeses of the highest quality. Very good. The delivery was on time, although they need to take care of the cold chain. Other than that, everything perfect. I will repeat the purchase with this company.
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Response from Maison Agour
Dear Mr. Mendez Gonzalez,
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
L
Rating: 5 out of 5
Everything perfect
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I
Rating: 5 out of 5
Products delivered on time, and the quality is there!
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S
Rating: 5 out of 5
good value for money
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E
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Always good merchandise at Agour, the little smoked raw milk tomettes, and the charcuterie. It's the bomb!
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T
Rating: 5 out of 5
Excellent products and fast shipping
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C
Rating: 5 out of 5
Delivery always so fast ..... and delicious cheese Thank you
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A
Rating: 5 out of 5
Exceptional in everything, the product, the cheese deserves to be the best in the world for a third time
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C
Rating: 5 out of 5
Received according to your information and in perfect condition.
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Response from Maison Agour
Mr. Nieves,
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
Thank you very much for your message. We are glad to know that you have received your order in perfect condition and that everything has met your satisfaction.
Sincerely,
Maison Agour Etxea
G
Rating: 5 out of 5
Excellence of products and careful delivery. I will return sooner or later as a fan to place a new order. THANK YOU
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L
Rating: 1 out of 5
It didn't come in Seur Frío. Everything arrived thawed and the cheeses smelled strange. The transport company told me that anything coming beyond the Pyrenees is not treated as cold. Talk to them.
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Response from Maison Agour
Mr. Santos,
We appreciate your trust.
We sincerely apologize for the inconvenience caused when receiving your order.
Your package was delivered within the expected timeframe for Spain through our provider DPD.
As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.
Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.
Although it is rare, sometimes our products are affected by these conditions.
That is why we clearly indicate that these shipments are not refrigerated.
As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.
In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]
After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.
We apologize for the inconvenience caused.
Sincerely,
Maison Agour Etxea
We appreciate your trust.
We sincerely apologize for the inconvenience caused when receiving your order.
Your package was delivered within the expected timeframe for Spain through our provider DPD.
As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.
Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.
Although it is rare, sometimes our products are affected by these conditions.
That is why we clearly indicate that these shipments are not refrigerated.
As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.
In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]
After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.
We apologize for the inconvenience caused.
Sincerely,
Maison Agour Etxea
I
Rating: 5 out of 5
Everything is great, the order was served quickly and the quality of the product is excellent.
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Response from Maison Agour
Mr. López Almenar,
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
Thank you very much for your comment! We are glad to know that your order arrived quickly and that you were satisfied with the quality of our products. It will always be a pleasure to serve you again.
Best regards,
Maison Agour Etxea
T
Rating: 5 out of 5
Always excellent I share with friends Thank you
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J
Rating: 5 out of 5
Fast delivery and very well packaged products. Excellent products
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M
Rating: 5 out of 5
perfect delivery and products are as usual
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N
Rating: 5 out of 5
Dream cheeses that arrive 2 to 3 days after the order. Impeccable service. Thank you!!!
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J
Rating: 5 out of 5
Perfect.
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H
Rating: 5 out of 5
Very good wine and very fast delivery. I will gladly order again.
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M
Rating: 5 out of 5
Very well
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N
Rating: 5 out of 5
Delivery made in the best time and perfect packaging principles.
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M
Rating: 5 out of 5
Exceptional products delivered fresh perfect
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D
Rating: 5 out of 5
Effective. Very good. Excellent customer relations. Conquered.
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J
Rating: 5 out of 5
On the AGOUR house I have nothing to say, however, having requested a chronofresh and being delivered on Friday with a pickup on Monday evening is not normal! And this is what will hold me back from ordering! Regards
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C
Rating: 5 out of 5
As usual, Fresh and Natural and Excellent products! Thank you Agur
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C
Rating: 2 out of 5
Out of 8 bottles ordered, one was broken
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Response from Maison Agour
Madame Bayeux,
Thank you for your trust.
We are sorry to learn that one bottle from your order arrived broken.
As part of a claim for a damaged or non-compliant product, we invite you to provide us with visuals of your order upon receipt, and to contact our customer service directly at the address: [email protected]
As soon as your file is opened and after feedback from our quality service, we will offer you the appropriate compensation.
While waiting for your response, please accept our renewed apologies for this inconvenience.
Best regards,
Maison Agour Etxea
Thank you for your trust.
We are sorry to learn that one bottle from your order arrived broken.
As part of a claim for a damaged or non-compliant product, we invite you to provide us with visuals of your order upon receipt, and to contact our customer service directly at the address: [email protected]
As soon as your file is opened and after feedback from our quality service, we will offer you the appropriate compensation.
While waiting for your response, please accept our renewed apologies for this inconvenience.
Best regards,
Maison Agour Etxea
G
Rating: 5 out of 5
I received what I ordered, I am satisfied with the quality of the products
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M
Rating: 5 out of 5
perfect!
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C
Rating: 5 out of 5
Perfect, I love it
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M
Rating: 5 out of 5
It's one of my favorites from the Basque Country, I recommend it
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H
Rating: 5 out of 5
Schnelle Lieferung und gute Qualität der Ware. Ich werde gerne wieder bestellen.
Response from Maison Agour
Sehr geehrte Damen und Herren,
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea
Herzlichen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit der schnellen Lieferung und der Qualität unserer Produkte zufrieden sind.
Es wäre uns eine Freude, Sie bald wieder beliefern zu dürfen.
Mit freundlichen Grüßen
Maison Agour Etxea