English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
N
Rating: 1 out of 5
I ordered 500g of medium-aged cheese. I received a piece of cheese, not aged, but beyond the consumption limit! Way too salty, with a thick rind, whose black color penetrated the cheese by almost a centimeter, with a nauseating smell that communicated to half of the cheese. After removing what was UNEDIBLE! I was left with about 250g that I could use as grated cheese to salt the pasta!!! This is disgraceful and contemptuous for the clientele. And very dishonest. Offloading unsellable goods in the store is simply theft! Here is my opinion
Translated reviews
Response from Maison Agour
Mrs. Aveque,
We are sincerely sorry to learn about your experience and understand your dissatisfaction.
We would like to clarify that all our cheeses are checked twice before shipping. Pieces showing a defect or inappropriate aging are systematically excluded from our shipments.
For online sales, we prioritize a rigorous selection of cheeses whose quality and condition are suitable for transport. Cheese being a living material, its evolution can vary, and in-store, it is indeed easier to explain its characteristics and aging to the customer.
If you believe you have received a product with an anomaly, we invite you to contact our customer service at the following address: [email protected]
In case of breakage, damage upon receipt, or quality issues, our team examines each situation carefully and offers appropriate compensation after analysis (photos required).
We also advise our customers to choose a carrier that allows for temperature-controlled shipping for our cheeses, such as Chronofresh.
We remain at your disposal to understand the situation precisely and provide an appropriate response.
Maison Agour Etxea
We are sincerely sorry to learn about your experience and understand your dissatisfaction.
We would like to clarify that all our cheeses are checked twice before shipping. Pieces showing a defect or inappropriate aging are systematically excluded from our shipments.
For online sales, we prioritize a rigorous selection of cheeses whose quality and condition are suitable for transport. Cheese being a living material, its evolution can vary, and in-store, it is indeed easier to explain its characteristics and aging to the customer.
If you believe you have received a product with an anomaly, we invite you to contact our customer service at the following address: [email protected]
In case of breakage, damage upon receipt, or quality issues, our team examines each situation carefully and offers appropriate compensation after analysis (photos required).
We also advise our customers to choose a carrier that allows for temperature-controlled shipping for our cheeses, such as Chronofresh.
We remain at your disposal to understand the situation precisely and provide an appropriate response.
Maison Agour Etxea