Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
5 1 690 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1 and 2 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
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Response from Maison Agour
Package arrived well and very quickly
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/11/2021
Order of sausages with a product that has a consumption date of 2 days after receiving the package. We called and then sent an email, and to this day still no response.
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Response from Maison Agour
Hello Mr. Gris. We tried to contact you by phone but without success. We are truly sorry for this unpleasant surprise, it was an error on our part. As compensation, we would like to offer you the sausage of your choice on your next order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/10/2021
product still as good but upon receipt, the entire bottom part of the cheese was wet and the rind was crumbling.... which made it unfit for consumption. (transport, packaging?).... really disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2021
Second order and delivery still mediocre. (Parcel opened and not delivered to home).
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Response from Maison Agour
Hello, we are sorry for these unfortunate experiences. Unfortunately, we no longer have control over the parcel once it is entrusted to the carrier. I hope your products arrived undamaged and that you liked the ham!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2021
Delivery time not respected. 6 days instead of 1 as planned on the site without knowing how the food product was stored
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Response from Maison Agour
Hello, Our apologies for the abnormally long delivery time. The order was placed on the 10th and shipped on the 11th. Unfortunately, we cannot do better on our side. As part of our contract with TNT, it is stipulated delivery in 24h but unfortunately TNT has failed this time. The parcel was only presented on the 15th, which is 3 days of delay attributable to the carrier. You were absent and the parcel was therefore re-delivered the next day. The product you purchased (ham with bone) does not require cold storage, so between the cold packs and the cooler that can maintain a temperature below 20° for 2/3 days, the ham should not have suffered too much. If necessary, do not hesitate to contact us. Best regards, Maison Agour
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/03/2021
I am missing in the basket some local flavors, 4 slices of Bayonne ham and in the box of tiles a lot of crumbs. The cheese is fine.
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Response from Maison Agour
Hello Jean Pierre, Thank you for your comment which will help us improve. Indeed, it is an error on our part. We will of course send you the missing slices of Bayonne ham, as well as a new box of tiles. As for the tiles, I cannot assure you that they will arrive intact as they break during shipping.. Do you give me permission to request the removal of your review once the products are sent? Thank you for your message and I hope the other products have given you greater satisfaction! Louise
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/01/2021
It's a shame that the delivery conditions are not respected; we pay for home delivery, but the package is not presented to its recipient and delivered directly to a relay point.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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