English 
O
Rating: 5 out of 5
Everything went well. Ras
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 3, 4 and 5 stars
Reset filtersP
Rating: 4 out of 5
For the relational quality between the company and the client, everything is perfect. However, the communication from Pick Up is catastrophic. The package stayed ...5 days in the depot store without the carrier sending me an email or a text message. Unfortunately, this spoiled the experience for me. Fortunately, the cheese arrived intact. Best regards PK
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Response from Maison Agour
Mr. Keller,
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
A
Rating: 5 out of 5
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S
Rating: 5 out of 5
What could be better when you're lacking calcium? The taste? A "Reality", surrounded by "Love"
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A
Rating: 5 out of 5
Everything was very good, except the tiles from Tudela that arrived completely broken.
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T
Rating: 5 out of 5
Magnificent cheeses Extra delivery BRAVO
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J
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
I am very happy with my experience at Maison Agour.
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D
Rating: 5 out of 5
The three cheeses are very delicious!
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P
Rating: 5 out of 5
I received my order well, fast delivery service with good goat cheese, sheep. Just how I like it, thank you, see you soon
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É
Rating: 5 out of 5
Hello, products conform to the order, fast delivery, everything is ok, Thank you.
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C
Rating: 5 out of 5
So happy with my order! The packages arrived really fast, all the way from France to Sweden. Everything is in great condition, even all the glass bottles. And the food and drinks are excellent.
Response from Maison Agour
Dear Madam,
We sincerely thank you for your message and for your trust.
We are delighted to hear that your order arrived safely in Sweden and that you enjoyed our products!
Your satisfaction is our greatest reward.
We hope you enjoy tasting them.
We look forward to seeing you again soon in our online shop.
Kind regards,
Maison Agour Etxea
We sincerely thank you for your message and for your trust.
We are delighted to hear that your order arrived safely in Sweden and that you enjoyed our products!
Your satisfaction is our greatest reward.
We hope you enjoy tasting them.
We look forward to seeing you again soon in our online shop.
Kind regards,
Maison Agour Etxea
B
Rating: 5 out of 5
Product quality and delivery speed
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B
Rating: 3 out of 5
Hello, I bought 3 pieces of cheese. Cow and sheep milk cheese, lacking body in aging. Disappointed, it's for children or beginners. Ossau Iraty AOP - Raw Milk. Generally disappointed, raw milk cheeses have more character. Ossau-Iraty AOP ⬆️ (Aging: Long aging) finally a cheese, with a bit more character and length in the mouth, next time I will try the old reserve. For me, a crucial indication is missing, which is the aging duration (the range between 4 and 17 months is far too broad) and the quality-price ratio is not there for the first two. Here is my subjective opinion, I admit it, but you asked me for it.
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Response from Maison Agour
Mr. Brillard,
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
M
Rating: 5 out of 5
Very satisfied
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J
Rating: 5 out of 5
Order processed and delivered quickly with quality packaging. Good quality products that provide all the pleasure of Basque gastronomy
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H
Rating: 5 out of 5
Very good quality products
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S
Rating: 5 out of 5
The sheep's cheese is a wonder!!!
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M
Rating: 5 out of 5
Ras
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J
Rating: 5 out of 5
Fast service and delivery High quality products that we order regularly
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C
Rating: 5 out of 5
We simply love it! Thank you
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S
Rating: 5 out of 5
Perfect, as usual.
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S
Rating: 5 out of 5
Very good products and fast delivery
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E
Rating: 1 out of 5
Chronofresh delivery deadline not met, following a complaint, the sales department committed to making a gesture. Awaiting response to date.
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Response from Maison Agour
Mrs. Sabatou,
We completely understand your disappointment regarding the delivery time and we are sincerely sorry for it.
To date, we unfortunately have not received any complaint registered in your name.
In order to assist you quickly and carry out the agreed commercial gesture, we invite you to directly contact our after-sales service at the following address: [email protected]
Our team remains at your complete disposal to resolve this situation as soon as possible.
Best regards,
Maison Agour Etxea
We completely understand your disappointment regarding the delivery time and we are sincerely sorry for it.
To date, we unfortunately have not received any complaint registered in your name.
In order to assist you quickly and carry out the agreed commercial gesture, we invite you to directly contact our after-sales service at the following address: [email protected]
Our team remains at your complete disposal to resolve this situation as soon as possible.
Best regards,
Maison Agour Etxea
C
Rating: 5 out of 5
Thank you, Agour
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S
Rating: 5 out of 5
Incredible cheeses! I really recommend this place
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L
Rating: 5 out of 5
Very good products and fast delivery. Thank you very much
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N
Rating: 5 out of 5
Delivery problem, request a delivery in the afternoon (because we are at work in the morning), not respected by the chronofrech company despite the requested changes
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P
Rating: 4 out of 5
Very good
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Response from Maison Agour
Mrs. Le floch,
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
L
Rating: 5 out of 5
good reception, and good products, very satisfied
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D
Rating: 5 out of 5
Happy to be back..
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G
Rating: 5 out of 5
First order, and very satisfied with the cheese which is delicious but also with the care taken in the shipping. 5 well-deserved stars.
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C
Rating: 5 out of 5
Perfect products, I have already recommended the house to several friends
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C
Rating: 5 out of 5
Hello, Very good products. I have been buying Ossau-Iraty sheep cheese aged reserve for a few years. I am always delighted.
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F
Rating: 5 out of 5
Exceptional products in impeccable packaging. They keep without any problem.
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J
Rating: 5 out of 5
We were very satisfied with our order, the cheese is always excellent, the delivery was very fast. I did not request a cold pack to accompany the cheese delivery and I thank very much the person who put the cold bags for free to preserve the cheese.
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M
Rating: 5 out of 5
Perfect and especially delicious
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F
Rating: 5 out of 5
top ! fast ! and excellent products
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P
Rating: 1 out of 5
Basque cakes were present on your site, and I was disappointed to learn that you had removed their availability after my order.
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Response from Maison Agour
Mr. Milox,
Thank you for your message and for your interest in our Basque cakes.
Indeed, our production is entirely artisanal and local, which allows us to guarantee the best quality and the authentic taste of our products.
However, this sometimes implies limited stock availability.
The out-of-stock situation you noticed is temporary.
We are currently conducting the last tastings before relaunching this reference, and we hope to have it back online before the end-of-year holidays.
Thank you for your understanding and loyalty.
Best regards,
Maison Agour Etxea
Thank you for your message and for your interest in our Basque cakes.
Indeed, our production is entirely artisanal and local, which allows us to guarantee the best quality and the authentic taste of our products.
However, this sometimes implies limited stock availability.
The out-of-stock situation you noticed is temporary.
We are currently conducting the last tastings before relaunching this reference, and we hope to have it back online before the end-of-year holidays.
Thank you for your understanding and loyalty.
Best regards,
Maison Agour Etxea
P
Rating: 5 out of 5
Excellent products Good service
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