Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Timely shipment, products conforming to the order, I do not like hams with bones because I cannot put them in my slicing machine, could we have the possibility of receiving boneless hams? Best regards PY
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Thierry L.
Rating: 1 out of 5
following a purchase from 22/10/2024
Your request worries me because I have not received my package!!!!
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Response from Maison Agour
Thank you for contacting us. We understand your concern regarding the delivery of your package. Indeed, your order was shipped on the 23rd and should have been delivered on the 24th or 25th. Someone from our team will contact you today to resolve this issue. We apologize for the inconvenience and thank you for your patience.
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patrick B.
Rating: 5 out of 5
following a purchase from 20/10/2024
Second order and still satisfied, excellent cheese ordered, I recommend
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ERIC R.
Rating: 3 out of 5
following a purchase from 20/10/2024
Excellent cheese. The price seems expensive to me. Small error on the delivery but their responsiveness was remarkable
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Response from Maison Agour
Thank you very much for your review and positive comments! We are delighted that you enjoyed our cheese and that our responsiveness was able to meet your expectations despite the delivery error. Regarding the price, we strive to offer high-quality products, which can sometimes influence the cost. We hope you will continue to enjoy our cheeses!
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Pierre C.
Rating: 5 out of 5
following a purchase from 19/10/2024
Hello, very user-friendly site, easy to find the products you are looking for. Very fast delivery and very good packaging and the quality of the products is impeccable.
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gerard C.
Rating: 5 out of 5
following a purchase from 18/10/2024
Perfect as always.
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Annie B.
Rating: 5 out of 5
following a purchase from 02/10/2024
Despite a slight delivery delay, but cheese in super packaging, nothing takes away from the excellent taste of your Ossau Iraty AOP - Raw Milk, an extra taste. I will come back to you without worries, THANK YOU very much.
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Christian V.
Rating: 5 out of 5
following a purchase from 18/10/2024
Excellent products, fast and compliant delivery.
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Vincent D.
Rating: 5 out of 5
following a purchase from 18/10/2024
Very good cheese, I will order again soon.
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jean marc W.
Rating: 3 out of 5
following a purchase from 15/10/2024
I had a disappointment, your almond tuiles in a box arrived in crumbs, three-quarters, I did not use them for a family coffee, even if the last whole ones were good, too bad.
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Response from Maison Agour
Thank you for taking the time to share your opinion on our almond tuiles. We are sorry to hear that they arrived in crumbs. Unfortunately, during transport, it can happen that fragile products like tuiles suffer some damage. We are glad that the last tuiles were good, but we understand your disappointment and are truly sorry.
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doriane V.
Rating: 5 out of 5
following a purchase from 15/10/2024
Very serious company, after forgetting an item, a small email from me and two days later the package was at home with an apology note and a small gift, thank you for your efficiency and your products.
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Sylvie H.
Rating: 5 out of 5
following a purchase from 14/10/2024
I am very happy to have ordered from Agour, very good products and perfect customer service, I highly recommend Agour!!
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Jacques R.
Rating: 5 out of 5
following a purchase from 14/10/2024
Magnificent products! Fast and well-protected shipping, well done!
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Cecile P.
Rating: 5 out of 5
following a purchase from 13/10/2024
As usual, always excellent cheeses and dried meats! Highly recommended
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Jean Paul S.
Rating: 5 out of 5
following a purchase from 13/10/2024
very good site, easy to find what you are looking for to recommend!
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SYLVAIN C.
Rating: 5 out of 5
following a purchase from 12/10/2024
Very accessible site, delivery on time with well-protected items that meet my expectations
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Marc C.
Rating: 5 out of 5
following a purchase from 11/10/2024
The navigation on the site is smooth. The order and payment are easy. The cheese, ham, and sausage are of superior quality, the order arrived in Belgium after 4 days, transported with refrigerant elements and insulated bags. The protection is good for cold weather, but for transport in hot summer, I think the protection is insufficient.
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Cecile P.
Rating: 5 out of 5
following a purchase from 05/09/2024
still excellent products! So, I recommend!
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Baptiste D.
Rating: 1 out of 5
following a purchase from 08/10/2024
Very bad. The delivery has been postponed for 5 days. Agour does not respond to emails and calls and texts... we are waiting for the refund hoping it will be effective on this point...
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Response from Maison Agour
Hello, We are very sorry to hear that you have encountered problems with your delivery. We tried to call you today, but it seems you were unable to answer. To resolve this situation, we offer you two options: either a full refund of your order or a new shipment of your package via Chronofresh to ensure fast delivery. Please let us know what works best for you, and once again, we apologize for the inconvenience. Best regards, The Agour team.
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HUBERT A.
Rating: 5 out of 5
following a purchase from 08/10/2024
Top and very good
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Elisabeth M.
Rating: 5 out of 5
following a purchase from 26/09/2024
Perfect
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Bruno S.
Rating: 5 out of 5
following a purchase from 06/10/2024
Superb shipping and packaging quality. The cheese and dried meat products are excellent, I highly recommend.
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Stéphane P.
Rating: 5 out of 5
following a purchase from 25/09/2024
A serious site, attentive and with good products!
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Christiane B.
Rating: 5 out of 5
following a purchase from 05/10/2024
Easy to place an order on the site, very fast delivery, the quality is there.
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Annie R.
Rating: 5 out of 5
following a purchase from 22/09/2024
Excellent cheeses. Never disappointed
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mickael G.
Rating: 5 out of 5
following a purchase from 23/09/2024
PERFECT
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Marie-Josée S.
Rating: 5 out of 5
following a purchase from 03/10/2024
Penalty for delivery
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Claude B.
Rating: 4 out of 5
following a purchase from 23/09/2024
Nothing to report, easy to use
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Alexandra B.
Rating: 4 out of 5
following a purchase from 23/09/2024
Good
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James H.
Rating: 5 out of 5
following a purchase from 30/09/2024
Good but a bit too much follow-up
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Norbert R.
Rating: 4 out of 5
following a purchase from 20/09/2024
Good site.
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Sylvain C.
Rating: 5 out of 5
following a purchase from 21/09/2024
Very clear site and very easy to access
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YVES J.
Rating: 4 out of 5
following a purchase from 01/10/2024
The products are excellent, authentic, perfectly packaged, and the delivery times are quick. But the shipping cost is exorbitant: I will order again but not often... Too bad
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Robert T.
Rating: 5 out of 5
following a purchase from 30/09/2024
very satisfied with the overall quality of the products
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Marie-Nancy J.
Rating: 5 out of 5
following a purchase from 30/09/2024
Everything was perfect! I will place an order again one day
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Cecile P.
Rating: 5 out of 5
following a purchase from 19/09/2024
As usual, excellent cheeses and also cherry cake, so as usual, I recommend!
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Sylviane F.
Rating: 3 out of 5
following a purchase from 29/09/2024
Quality products, nothing to say but the delivery time by Chronofresh is not respected. Our last delivery, despite the extra 'Chronofresh delivery', arrived after 4 days.
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Response from Maison Agour
Thank you very much for your feedback. We are delighted to hear that you enjoyed the quality of our products! We apologize for the delivery delay with Chronofresh. This service is usually very reliable, but as you pointed out, unforeseen events can sometimes occur. That said, it is not normal that your order took 4 days to arrive. We will escalate this issue with our provider to understand what happened and prevent it from happening again. The advantage with Chronofresh is that even in case of delay, the products remain fresh. Given that you enjoyed our products, we hope you might consider adjusting your rating, as the delivery depends on our carrier and not on our direct service. Thank you again for your understanding, and we hope to see you again soon.
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Jean B.
Rating: 5 out of 5
following a purchase from 27/09/2024
Easy order, fast shipping, and good quality products received
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MARTINE S.
Rating: 5 out of 5
following a purchase from 26/09/2024
I am very happy and very satisfied with the excellence and quality of the products purchased from Maison Agour. I order regularly and enjoy every time. A very good house that I highly recommend to all food lovers.
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Sylvie B.
Rating: 5 out of 5
following a purchase from 15/09/2024
Very satisfied with my order, fast and careful shipping. Quality product.
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