Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Thank you for your feedback. We are delighted that you are satisfied with our products, but we understand that shipping costs may seem high. To reduce these costs, we suggest placing group orders with your friends or family. This can allow you to reach the necessary amount to benefit from free shipping and thus optimize costs. Best regards, The Agour team.
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Frederic L.
Rating: 5 out of 5
following a purchase from 04/09/2024
Very fast delivery, package perfectly packaged with impressive respect for the cold chain. The cheeses are delicious
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Catherine R.
Rating: 5 out of 5
following a purchase from 01/09/2024
Very fast and very good cheese
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Olivier H.
Rating: 5 out of 5
following a purchase from 24/08/2024
Quality and expected values. It's perfect
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Annie R.
Rating: 5 out of 5
following a purchase from 02/09/2024
Excellent in every way
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ANTOINE M.
Rating: 3 out of 5
following a purchase from 03/09/2024
Already a few orders on the site. Surprised to receive a tommette that expires on September 29, which is less than 20 days of shelf life with a strongly pronounced odor. The rest of the order is compliant.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry to hear that you were surprised by the shelf life of the tommette received. To clarify, this is a best before date (BBD) and not a use by date (UBD). The BBD indicates until when the product retains its optimal qualities, but the cheese remains perfectly consumable beyond this date. Best regards, The Agour team.
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Didier L.
Rating: 5 out of 5
following a purchase from 02/09/2024
High-quality products at reasonable prices, careful presentation and packaging of purchases, real existence and responsiveness of a caring customer service. Highly recommended.
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Didier H.
Rating: 5 out of 5
following a purchase from 02/09/2024
Excellent products
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Eric J.
Rating: 5 out of 5
following a purchase from 02/09/2024
Excellent products, fast delivery and very well packaged. I highly recommend La Maison Agour.
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Catherine D.
Rating: 5 out of 5
following a purchase from 01/09/2024
Perfect delivery and product quality.
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Serge D.
Rating: 5 out of 5
following a purchase from 01/09/2024
excellent product very well packaged for shipping
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sylvie M.
Rating: 5 out of 5
following a purchase from 01/09/2024
perfect
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jean-pierre M.
Rating: 5 out of 5
following a purchase from 01/09/2024
Very satisfied with the products of excellent quality - as well as the careful delivery.
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Marie-Claude L.
Rating: 5 out of 5
following a purchase from 01/09/2024
Super
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MAUD S.
Rating: 5 out of 5
following a purchase from 31/08/2024
Delicious products and I rediscovered the turon which is excellent
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Lucrèce S.
Rating: 5 out of 5
following a purchase from 31/08/2024
Delivery well done with very appreciable quality packaging!
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Mark F.
Rating: 5 out of 5
following a purchase from 29/08/2024
Perfect. Easy to manage.
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Alain D.
Rating: 5 out of 5
following a purchase from 21/08/2024
Easy to use site, delivery in good conditions (insulated packaging and within short deadlines). Top cheeses!!
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Jean-Hubert P.
Rating: 5 out of 5
following a purchase from 30/08/2024
Always very good products carefully packaged. Delivery in 24 hours is always respected. Rare and exceptional these days
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Pascale L.
Rating: 5 out of 5
following a purchase from 26/08/2024
Excellent products. Careful shipping.
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Cecile P.
Rating: 5 out of 5
following a purchase from 24/08/2024
Excellent products and natural I recommend
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jacques G.
Rating: 5 out of 5
following a purchase from 24/08/2024
very good cheese (the best in the world?) I have no comparison but indeed it is excellent
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María R.
Rating: 3 out of 5
following a purchase from 22/08/2024
The cheeses are very good and the delivery has been correct, but the weight and size requirement for the cheeses is excessive. I would suggest setting the goal on a total cost but with the possibility of buying smaller pieces and chunks. Thank you very much.
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Response from Maison Agour
Hello, Thank you for your comment. We are glad to know that you liked the cheeses and that the delivery was made correctly. We understand your concern regarding the weight and size of the cheeses. We are working to offer options for smaller pieces and chunks, but due to high transportation costs, it is not always profitable for us to offer products below a certain weight. However, we assure you that we are considering ways to adjust our options to better meet our customers' needs. We would greatly appreciate it if you could reconsider the rating you gave us. Although we understand your point of view, a 3-star rating, given that the products and service have been satisfactory, does not fully reflect our intention to improve and provide the best possible experience. Thank you again for your suggestions and for your understanding. Regards, Agour.
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Antonio Angel L.
Rating: 5 out of 5
following a purchase from 10/08/2024
I could say very good but surprisingly better, I think few companies take such care in their shipments.
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isabelle B.
Rating: 5 out of 5
following a purchase from 10/08/2024
Everything is very good!
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Esther E.
Rating: 5 out of 5
following a purchase from 20/08/2024
One small downside, the cheeses had
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Christian B.
Rating: 5 out of 5
following a purchase from 18/08/2024
sweated
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SARL E.
Rating: 5 out of 5
following a purchase from 16/08/2024
a lot, probably due to the current heat.
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Sebastien B.
Rating: 5 out of 5
following a purchase from 06/08/2024
kindness professionalism attentive
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Christian C.
Rating: 5 out of 5
following a purchase from 16/08/2024
efficient, fast delivery to recommend
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Daniel M.
Rating: 3 out of 5
following a purchase from 15/08/2024
Perfect
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Response from Maison Agour
Jam and chili jelly too sweet. It feels expensive for sugar. Disappointing cheese, not very tasty.
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JEROME M.
Rating: 5 out of 5
following a purchase from 14/08/2024
Hello, Thank you for your feedback. We are sorry that the jam, chili jelly, and cheese did not meet your expectations. This is the first time we have received this type of feedback on these products, and we will carefully review your comments to ensure we maintain the quality we strive to offer. We hope to have the opportunity to fully satisfy you in the future. Sincerely, The Agour team.
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Cecile P.
Rating: 5 out of 5
following a purchase from 14/08/2024
Very happy with the products
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Pierre M.
Rating: 5 out of 5
following a purchase from 13/08/2024
their cold cuts and cheeses and pastries are natural, really a delight! I recommend
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Michèle J.
Rating: 5 out of 5
following a purchase from 11/08/2024
Very good sheep cheeses, a very careful shipment to respect the cold chain at a very reasonable price (vacuum packaging, Thermos bag, and two ice packs)
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Pascal J.
Rating: 5 out of 5
following a purchase from 11/08/2024
Hello, well wrapped, the taste of the cheese is excellent, thank you for the little gift, however, I did not have the cooler in the package.
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Françoise F.
Rating: 5 out of 5
following a purchase from 11/08/2024
Ease of navigation, simplified ordering, and top products
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Denis B.
Rating: 5 out of 5
following a purchase from 31/07/2024
Hello, First of all, I would like to sincerely apologize for the problems encountered with the delivery of your order. We fully understand your frustration and the inconvenience this may have caused, especially for your guest tables. It is unacceptable that the cold chain was not respected, especially for food products. The delivery delay related to the August 15 holiday did indeed disrupt some shipments, and we regret not having informed you in advance of this possible delay. For your future orders, we strongly recommend using our premium delivery option via Chronofresh. This service, provided by La Poste in a refrigerated truck, guarantees fast delivery while maintaining the cold chain, which is crucial for the quality of our products. Once again, we are sorry for this experience and hope you will give us the opportunity to provide you with a service that meets your expectations on your next order. Please feel free to contact us on your next order, as a gesture of goodwill, we would like to offer you a discount on your next order. Sincerely, The Agour team.
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viviane F.
Rating: 5 out of 5
following a purchase from 10/08/2024
Hello, delivery on time, and quality products.
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Gilles T.
Rating: 1 out of 5
following a purchase from 23/07/2024
The cheese is exquisite like the cold cuts, just need to check with your carriers because they did not deliver on the scheduled day (I took my morning to receive the package and the next day the ice packs were completely melted, too bad but the products did not suffer, phew...
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Response from Maison Agour
The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.
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