Customer reviews of Maison Agour

9,4 /10

Based on 1 977 published reviews

5 1 638 83% 4 193 10% 3 65 3% 2 32 2% 1 49 2%

Summary of reviews

Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.

Reviews 1, 3, 4 and 5 stars

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PATRICK J.

Published on 01/12/2023 à 22h50 following a purchase from 21/11/2023

Our first order on the AGOUR company's site went well. The products are good. We can recommend this site.

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CHRISTIAN V.

Published on 01/12/2023 à 19h54 following a purchase from 21/11/2023

Fast delivery, careful packaging, excellent Tom d'Ossau Iraty.

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CHRISTINE S.

Published on 01/12/2023 à 16h34 following a purchase from 21/11/2023

Very efficient customer service regarding the shipment of products (we had requested a cooler but since they no longer had it, they offered us the shipment in chronofresh at no extra charge). Delivery was perfect the next day and really very cold. We are tasting the products gradually (with quite distant expiration dates). Nothing to complain about except the fact that we will order again because we are convinced.

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Patrick V.

Published on 30/11/2023 à 14h27 following a purchase from 20/11/2023

Quality packaging and product, nothing to complain about. Traceability of transport and delivery with a smile, within the announced deadlines. I recommend.

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MARTINE S.

Published on 30/11/2023 à 12h49 following a purchase from 20/11/2023

Very serious company, excellent products. To recommend to all food lovers.

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Noémie M.

Published on 30/11/2023 à 00h11 following a purchase from 19/11/2023

Already many orders placed and always a delight. From the quality of the products, to the packaging and customer service, everything is perfect!

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Juan Carlos C.

Published on 29/11/2023 à 12h56 following a purchase from 19/11/2023

In Euskara or Spanish, we do not know French and thank you.

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Antoine M.

Published on 26/11/2023 à 23h24 following a purchase from 15/11/2023

Very good products and impeccable service, even abroad.

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LAURENT R.

Published on 26/11/2023 à 18h57 following a purchase from 06/11/2023

Not very readable.

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Response from Maison Agour Published on 11/12/2023

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.

Camel E.

Published on 25/11/2023 à 20h13 following a purchase from 08/11/2023

Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.

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Response from Maison Agour Published on 11/12/2023

Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.

Louis L.

Published on 20/11/2023 à 14h08 following a purchase from 10/11/2023

Professionalism, quality of products, packaging worthy of the products

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DANGOUMAU C.

Published on 19/11/2023 à 17h13 following a purchase from 09/11/2023

Delivery problems due to the carrier, immediate reaction from Agour and 2 days later I received my new package with a gift inside. Thank you Agour.

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CAROLE S.

Published on 19/11/2023 à 11h19 following a purchase from 09/11/2023

Always excellent, never disappointed

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Philippe D.

Published on 18/11/2023 à 10h10 following a purchase from 07/11/2023

Always perfect whether it's the delivery (with refrigerated block) or the quality of the products. Site to recommend for cheese lovers

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René D.

Published on 18/11/2023 à 09h50 following a purchase from 07/11/2023

Well-structured site.

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Elisabeth M.

Published on 17/11/2023 à 12h58 following a purchase from 07/11/2023

Delivery time as expected, packaging very good, I would recommend and I recommend your store that I discovered in the Basque Country and your site is very convenient

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Bernard J.

Published on 17/11/2023 à 10h20 following a purchase from 06/11/2023

Good products, top customer service, we can only be happy!

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Dominique B.

Published on 17/11/2023 à 09h12 following a purchase from 06/11/2023

The chronofresh system works very well with a very short time frame.

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ALAIN L.

Published on 15/11/2023 à 19h54 following a purchase from 05/11/2023

no problem

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Didier B.

Published on 15/11/2023 à 18h12 following a purchase from 05/11/2023

I am satisfied with the navigation on the site and very satisfied with the quality of the products.

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MARIANNE V.

Published on 14/11/2023 à 19h29 following a purchase from 28/10/2023

very practical site, delivery ok, the sheep blue is very strong! it's not what I had seen on this cheese, mine is not very creamy as described, the sheep tomme and the osso iraty are top

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marie-anne C.

Published on 14/11/2023 à 17h35 following a purchase from 25/10/2023

I am fully satisfied with your products.

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louis B.

Published on 14/11/2023 à 01h07 following a purchase from 03/11/2023

Very good products

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Bruno B.

Published on 13/11/2023 à 13h48 following a purchase from 03/11/2023

Your products are always so good and smell good of the Basque Country. Thank you

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Samantha P.

Published on 13/11/2023 à 01h31 following a purchase from 22/10/2023

Very good product

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Gregory C.

Published on 11/11/2023 à 17h24 following a purchase from 22/10/2023

The site is clear, the order is easy

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Geneviève R.

Published on 11/11/2023 à 11h32 following a purchase from 31/10/2023

Ease of navigation - Fast & careful shipping - Products of excellent quality

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Renate F.

Published on 10/11/2023 à 15h13 following a purchase from 31/10/2023

Very good.

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Dominique P.

Published on 09/11/2023 à 10h55 following a purchase from 29/10/2023

Very satisfied with my order, very responsive when the delivery date is not suitable. Adorable and precise driver in the schedules, I recommend

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Jean-Hubert P.

Published on 07/11/2023 à 17h44 following a purchase from 28/10/2023

The best OSSAU IRATY I have ever eaten. I specify raw milk

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Pierre B.

Published on 07/11/2023 à 16h46 following a purchase from 28/10/2023

The quality is there!! well done!!!

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Anne Monique S.

Published on 03/11/2023 à 15h17 following a purchase from 24/10/2023

Perfect

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Christine G.

Published on 03/11/2023 à 09h53 following a purchase from 20/10/2023

Easy to use

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Martine S.

Published on 31/10/2023 à 21h42 following a purchase from 21/10/2023

Availability and quality of products, speed of shipping

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Frédéric G.

Published on 27/10/2023 à 17h25 following a purchase from 16/10/2023

Very good, in line with my expectations.

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Xavier H.

Published on 25/10/2023 à 17h10 following a purchase from 15/10/2023

Easy and fast

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muriel G.

Published on 23/10/2023 à 14h34 following a purchase from 03/10/2023

Very good, careful and attentive service. I recommend!

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MICHEL M.

Published on 23/10/2023 à 08h33 following a purchase from 11/10/2023

very good products, fast delivery, I recommend

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Pierre G.

Published on 21/10/2023 à 15h08 following a purchase from 01/10/2023

Really very satisfied with the delivery, well packaged and delivery within the week in Belgium.

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Frédéric C.

Published on 20/10/2023 à 21h12 following a purchase from 10/10/2023

Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.

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Response from Maison Agour Published on 25/10/2023

Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.