Customer reviews of Maison Agour

9,4 /10

Based on 2 046 published reviews

5 1 691 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1, 3, 4 and 5 stars

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René D.

Published on 18/11/2023 à 09h50 following a purchase from 07/11/2023

Well-structured site.

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Elisabeth M.

Published on 17/11/2023 à 12h58 following a purchase from 07/11/2023

Delivery time as expected, packaging very good, I would recommend and I recommend your store that I discovered in the Basque Country and your site is very convenient

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Bernard J.

Published on 17/11/2023 à 10h20 following a purchase from 06/11/2023

Good products, top customer service, we can only be happy!

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Dominique B.

Published on 17/11/2023 à 09h12 following a purchase from 06/11/2023

The chronofresh system works very well with a very short time frame.

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Alain L.

Published on 15/11/2023 à 19h54 following a purchase from 05/11/2023

no problem

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Didier B.

Published on 15/11/2023 à 18h12 following a purchase from 05/11/2023

I am satisfied with the navigation on the site and very satisfied with the quality of the products.

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Marianne V.

Published on 14/11/2023 à 19h29 following a purchase from 28/10/2023

very practical site, delivery ok, the sheep blue is very strong! it's not what I had seen on this cheese, mine is not very creamy as described, the sheep tomme and the osso iraty are top

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Marie-Anne C.

Published on 14/11/2023 à 17h35 following a purchase from 25/10/2023

I am fully satisfied with your products.

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Louis B.

Published on 14/11/2023 à 01h07 following a purchase from 03/11/2023

Very good products

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Bruno B.

Published on 13/11/2023 à 13h48 following a purchase from 03/11/2023

Your products are always so good and smell good of the Basque Country. Thank you

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Samantha P.

Published on 13/11/2023 à 01h31 following a purchase from 22/10/2023

Very good product

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Gregory C.

Published on 11/11/2023 à 17h24 following a purchase from 22/10/2023

The site is clear, the order is easy

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Geneviève R.

Published on 11/11/2023 à 11h32 following a purchase from 31/10/2023

Ease of navigation - Fast & careful shipping - Products of excellent quality

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Renate F.

Published on 10/11/2023 à 15h13 following a purchase from 31/10/2023

Very good.

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Dominique P.

Published on 09/11/2023 à 10h55 following a purchase from 29/10/2023

Very satisfied with my order, very responsive when the delivery date is not suitable. Adorable and precise driver in the schedules, I recommend

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Jean-Hubert P.

Published on 07/11/2023 à 17h44 following a purchase from 28/10/2023

The best OSSAU IRATY I have ever eaten. I specify raw milk

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Pierre B.

Published on 07/11/2023 à 16h46 following a purchase from 28/10/2023

The quality is there!! well done!!!

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Anne Monique S.

Published on 03/11/2023 à 15h17 following a purchase from 24/10/2023

Perfect

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Christine G.

Published on 03/11/2023 à 09h53 following a purchase from 20/10/2023

Easy to use

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Martine S.

Published on 31/10/2023 à 21h42 following a purchase from 21/10/2023

Availability and quality of products, speed of shipping

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Frédéric G.

Published on 27/10/2023 à 17h25 following a purchase from 16/10/2023

Very good, in line with my expectations.

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Xavier H.

Published on 25/10/2023 à 17h10 following a purchase from 15/10/2023

Easy and fast

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Muriel G.

Published on 23/10/2023 à 14h34 following a purchase from 03/10/2023

Very good, careful and attentive service. I recommend!

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Michel M.

Published on 23/10/2023 à 08h33 following a purchase from 11/10/2023

very good products, fast delivery, I recommend

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Pierre G.

Published on 21/10/2023 à 15h08 following a purchase from 01/10/2023

Really very satisfied with the delivery, well packaged and delivery within the week in Belgium.

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Frédéric C.

Published on 20/10/2023 à 21h12 following a purchase from 10/10/2023

Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.

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Response from Maison Agour Published on 25/10/2023

Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.

Francisco V.

Published on 20/10/2023 à 18h38 following a purchase from 10/10/2023

Extraordinary quality, very good service with refrigerated transport conditions and punctual delivery, very good service: Thank you.

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Jacques K.

Published on 20/10/2023 à 10h14 following a purchase from 09/10/2023

The navigation on the site is well done. The delivery and its tracking are exemplary. Fast and secure delivery. The products I bought are all of quality, both the sausages and the cheeses. I started with a discovery idea and have since been convinced by the quality of the products. Well done! The prices are in a high category, but that's the price of quality.

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Acheteur Vérifié

Published on 19/10/2023 à 23h41 following a purchase from 29/09/2023

Extremely careful and protected shipment of products. As for the products, what a delight! A good gift idea for the end of year holidays thanks to the vacuum packaging. See you soon to bring a Basque touch to our family table for Christmas... Thank you Agour, and all our best wishes from Sologne!!!

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Didier B.

Published on 19/10/2023 à 17h04 following a purchase from 08/10/2023

I am satisfied with the navigation

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Jeremy D.

Published on 17/10/2023 à 14h37 following a purchase from 03/10/2023

Package well received and in good conservation conditions in the cold

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Herve D.

Published on 13/10/2023 à 20h41 following a purchase from 02/10/2023

perfect

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Michel B.

Published on 13/10/2023 à 09h13 following a purchase from 02/10/2023

Nothing to report, perfect

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Anne Monique S.

Published on 11/10/2023 à 14h51 following a purchase from 01/10/2023

Very good cheeses, we always enjoy them.

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Acheteur Vérifié

Published on 10/10/2023 à 20h21 following a purchase from 30/09/2023

Great. Fast shipping and very well packaged. Now all that's left is to taste this delicious ham :)

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Acheteur Vérifié

Published on 10/10/2023 à 13h33 following a purchase from 29/09/2023

A house with good products! Constant quality, numerous awards regarding quality, an address to keep handy

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Acheteur Vérifié

Published on 05/10/2023 à 17h54 following a purchase from 24/09/2023

Excellent cheese, a bit expensive. Very fast delivery, good presentation and excellent service

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Acheteur Vérifié

Published on 05/10/2023 à 15h44 following a purchase from 25/09/2023

Great ease of navigation and ordering. The staff is very good advice and always available and pleasant. As for the products: very high quality with top-notch delivery service. A real pleasure to order and savor.

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Acheteur Vérifié

Published on 05/10/2023 à 13h11 following a purchase from 25/09/2023

superb

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Acheteur Vérifié

Published on 01/10/2023 à 21h56 following a purchase from 21/09/2023

Bizz

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