Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
SATISFIED WITH THE CHEESE, I HAVE NOT YET TASTED THE COOKED DISHES
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Response from Maison Agour
Madame Benoit,
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
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PATRICK J.
Rating: 4 out of 5
following a purchase from 16/12/2025
Satisfied with Agour products despite the delayed delivery by DPD without reason and without response from the Agour site.
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Response from Maison Agour
Mr. Javelaud,
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
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Frédéric W.
Rating: 4 out of 5
following a purchase from 16/12/2025
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
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Céline M.
Rating: 1 out of 5
following a purchase from 15/12/2025
The tommette is not great, plus 695g instead of the minimum 750g.
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Response from Maison Agour
Madame Marty,
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
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Antoine P.
Rating: 1 out of 5
following a purchase from 16/12/2025
Very good, I love sheep cheese.
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Ph M.
Rating: 3 out of 5
following a purchase from 14/12/2025
Once it leaves your place, you manage nothing. The delivery location was changed without my intervention, and it was no longer your responsibility according to you... Instead of going next to my house, I had to cross all of Marseille.
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Response from Maison Agour
Mr. Miras,
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
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Laurent L.
Rating: 4 out of 5
following a purchase from 11/12/2025
Delivery deadline not respected
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Response from Maison Agour
Mr. Le Moël,
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
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Olivier D.
Rating: 3 out of 5
following a purchase from 10/12/2025
In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.
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Response from Maison Agour
Mr. Ducros,
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
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Herve D.
Rating: 1 out of 5
following a purchase from 11/12/2025
Hello, nothing against you, just the delivery which was a nightmare. They told me I was delivered when I was not, after several calls to the delivery company who could not find my package. I received it after 1 week. Anyway, your product is good.
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Response from Maison Agour
Mr. Duverlie,
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
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Philippe G.
Rating: 1 out of 5
following a purchase from 08/12/2025
Your carrier DPD is an obvious hindrance to the development of your online sales, if I were you I would try another one that will deliver your orders on time! In any case, I will not order from you again as long as DPD is the one delivering.
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CAROLE S.
Rating: 4 out of 5
following a purchase from 10/12/2025
I am a bit disappointed with my last order regarding the goat cheese, it has no taste
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Pascal M.
Rating: 3 out of 5
following a purchase from 08/12/2025
Hello, my cheese was very damaged at the crust level... almost 1 cm of the cheese was black.
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Laurence G.
Rating: 4 out of 5
following a purchase from 10/12/2025
Very good product.
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Rabah T.
Rating: 1 out of 5
following a purchase from 10/12/2025
Terrible, I am still waiting for my refund for my cooler, you never respond
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Garance D.
Rating: 1 out of 5
following a purchase from 07/12/2025
nothing to report shipment / tasting / perfect. I recommend and I will order again. "Lescinqsources.com" Garance Denaux
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Michel N.
Rating: 3 out of 5
following a purchase from 05/12/2025
Received whole fromages at 26 euros that I did not eat... it was old and strong. The Ossau Iraty was good hence the average rating.
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Elvire R.
Rating: 4 out of 5
following a purchase from 01/12/2025
The only inconvenience was not being delivered to the initial pickup point.
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DAVID M.
Rating: 4 out of 5
following a purchase from 01/12/2025
Perfect, still so good!!
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Gilles N.
Rating: 4 out of 5
following a purchase from 28/11/2025
Disappointed by the Basque cake at La crème. Rather good in taste but a problem with the texture.
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Dominique T.
Rating: 4 out of 5
following a purchase from 28/11/2025
Quality products, careful packaging and delivery times respected.
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Patrick S.
Rating: 4 out of 5
following a purchase from 29/11/2025
Everything is fine except for the delivery. 7 days to receive. Useless carrier.
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Jordi C.
Rating: 4 out of 5
following a purchase from 30/11/2025
Excellent product, but the shipping took much longer than a week.
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Iván R.
Rating: 1 out of 5
following a purchase from 29/11/2025
I bought 3 different cheeses. Well, 2 were fine, but one of them arrived fermented and with a rotten smell. I don't know if it came like that from the store or if the cold chain was not maintained during transport. Also, I sent an email explaining what happened a week ago and they haven't replied to me at all. Terrible after-sales service, considering it's not my fault to receive the cheese in bad condition.
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Hélène B.
Rating: 4 out of 5
following a purchase from 27/11/2025
I love this cheese.
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Alain B.
Rating: 4 out of 5
following a purchase from 18/11/2025
Hello, the package is for Christmas. I haven't opened it. I'll keep you updated. Best regards
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Jesus Maria H.
Rating: 1 out of 5
following a purchase from 28/10/2025
I have sent you several emails with photos about the arrival of the shipment, which has been unfortunate, and you still haven't replied to me. What are you waiting for?
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Response from Maison Agour
Sir,
We thank you for your comment and sincerely apologize for the inconvenience caused by receiving your package.
Our cheeses are artisanal and delicate products and, despite all the precautions we take, they can unfortunately suffer some damage during long-distance transport, especially from Spain.
After receiving your message, our after-sales service immediately took care of your request. The damaged products have been resent as soon as we received your return to ensure your full satisfaction.
We appreciate your trust and remain at your disposal for any further inquiries.
Sincerely,
Maison Agour Etxea
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Alain L.
Rating: 4 out of 5
following a purchase from 18/10/2025
Incomplete order upon delivery. I had to pay the shipping fees for the second part of my order!!!
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Response from Maison Agour
Mr. Lycops,
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
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Pascal K.
Rating: 4 out of 5
following a purchase from 02/10/2025
For the relational quality between the company and the client, everything is perfect. However, the communication from Pick Up is catastrophic. The package stayed ...5 days in the depot store without the carrier sending me an email or a text message. Unfortunately, this spoiled the experience for me. Fortunately, the cheese arrived intact. Best regards PK
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Response from Maison Agour
Mr. Keller,
We sincerely thank you for your message and for your compliments on the quality of our exchanges and our customer service.
However, we are sorry to learn about the difficulties encountered with the Pick Up delivery.
This type of situation remains exceptional, but we fully understand your disappointment.
Even though the cheese fortunately arrived intact, we take note of your feedback to pass it on to our transport partner and improve the delivery experience.
Thank you again for your trust and kindness.
We look forward to delighting you again very soon.
Best regards,
Maison Agour Etxea
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BRUNO B.
Rating: 3 out of 5
following a purchase from 30/09/2025
Hello, I bought 3 pieces of cheese. Cow and sheep milk cheese, lacking body in aging. Disappointed, it's for children or beginners. Ossau Iraty AOP - Raw Milk. Generally disappointed, raw milk cheeses have more character. Ossau-Iraty AOP ⬆️ (Aging: Long aging) finally a cheese, with a bit more character and length in the mouth, next time I will try the old reserve. For me, a crucial indication is missing, which is the aging duration (the range between 4 and 17 months is far too broad) and the quality-price ratio is not there for the first two. Here is my subjective opinion, I admit it, but you asked me for it.
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Response from Maison Agour
Mr. Brillard,
Thank you for your detailed and constructive feedback on our cheeses.
Aging is the maturation period during which the cheese develops its aromas, texture, and personality. At Agour, this artisanal step takes place in our wooden aging rooms, between 4 and 18 months, depending on the desired character: the majority of our cheeses are aged for 6 months, some for 12 months, and the most typical up to 18 months, for more intense and complex flavors.
We understand your expectations regarding the precision of these durations and are working to make them more visible to best accompany each tasting.
For any questions or additional requests, our after-sales service is at your disposal at: [email protected]
Thank you again for your trust and your passion for good cheeses!
Best regards,
Maison Agour Etxea
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evelyne S.
Rating: 1 out of 5
following a purchase from 26/09/2025
Chronofresh delivery deadline not met, following a complaint, the sales department committed to making a gesture. Awaiting response to date.
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Response from Maison Agour
Mrs. Sabatou,
We completely understand your disappointment regarding the delivery time and we are sincerely sorry for it.
To date, we unfortunately have not received any complaint registered in your name.
In order to assist you quickly and carry out the agreed commercial gesture, we invite you to directly contact our after-sales service at the following address: [email protected]
Our team remains at your complete disposal to resolve this situation as soon as possible.
Best regards,
Maison Agour Etxea
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Patricia L.
Rating: 4 out of 5
following a purchase from 21/09/2025
Very good
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Response from Maison Agour
Mrs. Le floch,
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
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Pierre M.
Rating: 1 out of 5
following a purchase from 06/09/2025
Basque cakes were present on your site, and I was disappointed to learn that you had removed their availability after my order.
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Response from Maison Agour
Mr. Milox,
Thank you for your message and for your interest in our Basque cakes.
Indeed, our production is entirely artisanal and local, which allows us to guarantee the best quality and the authentic taste of our products.
However, this sometimes implies limited stock availability.
The out-of-stock situation you noticed is temporary.
We are currently conducting the last tastings before relaunching this reference, and we hope to have it back online before the end-of-year holidays.
Thank you for your understanding and loyalty.
Best regards,
Maison Agour Etxea
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JEAN JACQUES M.
Rating: 1 out of 5
following a purchase from 19/08/2025
Great. 5 stars
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Response from Maison Agour
Mr. Marchetti,
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team
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Sylvain C.
Rating: 1 out of 5
following a purchase from 10/08/2025
I called and sent an email to Agour to report that the cheeses arrived in a pitiful state and therefore inedible. No response to date which is still a lack of respect. Honestly very disappointed because my previous purchases went smoothly without any problems. I am now hesitant to reorder even though I am of Basque Spanish origin, had a wife, and have a Basque son. Too bad....
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Response from Maison Agour
Mr. Casez,
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
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david C.
Rating: 4 out of 5
following a purchase from 08/08/2025
Order placed and received quickly. The only small disappointment is that the company that received my package does not have a refrigerated corner to keep the package, otherwise everything went well.
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Response from Maison Agour
Mr. Canard,
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
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Christophe C.
Rating: 4 out of 5
following a purchase from 04/08/2025
Everything was excellent thank you
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Response from Maison Agour
Mr. Chadier,
Thank you for your review.
Your encouragement motivates us to continue our efforts to offer you the best of Maison Agour.
We look forward to delighting you again very soon!
Best regards,
The Maison Agour team
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luis S.
Rating: 1 out of 5
following a purchase from 04/08/2025
It didn't come in Seur Frío. Everything arrived thawed and the cheeses smelled strange. The transport company told me that anything coming beyond the Pyrenees is not treated as cold. Talk to them.
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Response from Maison Agour
Mr. Santos,
We appreciate your trust.
We sincerely apologize for the inconvenience caused when receiving your order.
Your package was delivered within the expected timeframe for Spain through our provider DPD.
As indicated in our delivery conditions at the time of validating your order, your order was shipped with a portable cooler; however, the transport through DPD does not have a temperature-controlled transport service.
Additionally, delivery times to European countries are longer and temperature variations are significant during this summer period.
Although it is rare, sometimes our products are affected by these conditions.
That is why we clearly indicate that these shipments are not refrigerated.
As a precaution, we recommend customers choose a delivery period outside of high summer temperatures.
In case of a claim for a damaged or non-compliant product, we invite you to provide us with images of your order at the time of receipt and to contact our after-sales service directly at the address: [email protected]
After opening a claim file and receiving a response from our quality service, we will offer you the appropriate compensation.
We apologize for the inconvenience caused.
Sincerely,
Maison Agour Etxea
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Max M.
Rating: 4 out of 5
following a purchase from 01/08/2025
I will certainly order other products
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Response from Maison Agour
Mr. Mayzaud,
Thank you for your trust and your feedback.
We are happy to know that our products have made you want to renew the experience.
We will be delighted to accompany you during your next tastings.
See you very soon for new gourmet discoveries.
Best regards,
Maison Agour Etxea
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Sandrine G.
Rating: 3 out of 5
following a purchase from 27/07/2025
I ordered 3 cheeses: 2 sheep and 1 cow - It was hot when I picked up my package which was well preserved at the relay. When I opened it, the vacuum packaging was not airtight (failed pressure) and the cheeses were oozing a lot... The Ossau-Iraty, which is a hard cheese, was completely soft. I put everything in the fridge as soon as I got home, but I admit that the cow's milk cheese had a lot of trouble regaining consistency.
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Response from Maison Agour
Mrs. Galiana,
We thank you for your trust and are sincerely sorry for the inconvenience encountered during the reception of your order.
As part of a complaint for a damaged or non-compliant product, we invite you to send us visuals of your order upon receipt, and to contact our after-sales service directly at the address: [email protected].
Was the tasting still in line with your expectations?
We will immediately alert our preparation service regarding the importance of the quality of the vacuum packaging, in order to prevent this type of incident from happening again.
With our renewed apologies for the inconvenience caused,
Maison Agour Etxea
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michel L.
Rating: 4 out of 5
following a purchase from 06/07/2025
No problem, I've known for a long time.
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