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D
Rating: 4 out of 5
Excellent, I haven't finished it yet but I will soon order the one with Espelette pepper
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Excellent !!!
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P
Rating: 4 out of 5
The cheese is very good and tasty. The order was easy to make and I received it quickly.
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N
Rating: 1 out of 5
I ordered 500g of medium-aged cheese. I received a piece of cheese, not aged, but beyond the consumption limit! Way too salty, with a thick rind, whose black color penetrated the cheese by almost a centimeter, with a nauseating smell that communicated to half of the cheese. After removing what was UNEDIBLE! I was left with about 250g that I could use as grated cheese to salt the pasta!!! This is disgraceful and contemptuous for the clientele. And very dishonest. Offloading unsellable goods in the store is simply theft! Here is my opinion
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Response from Maison Agour
Mrs. Aveque,
We are sincerely sorry to learn about your experience and understand your dissatisfaction.
We would like to clarify that all our cheeses are checked twice before shipping. Pieces showing a defect or inappropriate aging are systematically excluded from our shipments.
For online sales, we prioritize a rigorous selection of cheeses whose quality and condition are suitable for transport. Cheese being a living material, its evolution can vary, and in-store, it is indeed easier to explain its characteristics and aging to the customer.
If you believe you have received a product with an anomaly, we invite you to contact our customer service at the following address: [email protected]
In case of breakage, damage upon receipt, or quality issues, our team examines each situation carefully and offers appropriate compensation after analysis (photos required).
We also advise our customers to choose a carrier that allows for temperature-controlled shipping for our cheeses, such as Chronofresh.
We remain at your disposal to understand the situation precisely and provide an appropriate response.
Maison Agour Etxea
We are sincerely sorry to learn about your experience and understand your dissatisfaction.
We would like to clarify that all our cheeses are checked twice before shipping. Pieces showing a defect or inappropriate aging are systematically excluded from our shipments.
For online sales, we prioritize a rigorous selection of cheeses whose quality and condition are suitable for transport. Cheese being a living material, its evolution can vary, and in-store, it is indeed easier to explain its characteristics and aging to the customer.
If you believe you have received a product with an anomaly, we invite you to contact our customer service at the following address: [email protected]
In case of breakage, damage upon receipt, or quality issues, our team examines each situation carefully and offers appropriate compensation after analysis (photos required).
We also advise our customers to choose a carrier that allows for temperature-controlled shipping for our cheeses, such as Chronofresh.
We remain at your disposal to understand the situation precisely and provide an appropriate response.
Maison Agour Etxea
H
Rating: 4 out of 5
Good product and well received
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P
Rating: 4 out of 5
Hello, a bit expensive...
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Response from Maison Agour
Mr. Chaillou,
Thank you for sharing your opinion.
Our Ossau-Iraty AOP – Grand Affinage (1 kg) is a Protected Designation of Origin cheese, produced according to strict specifications, guaranteeing its origin, manufacturing method, and the quality of the milk used.
It comes from sheep primarily fed on grass and hay, respecting the traditional practices of the Basque Country and Béarn. Its long aging, carried out with care, requires time, expertise, and controlled conditions to develop all its aromatic richness and texture.
The price thus reflects the quality of the raw materials, compliance with AOP standards, the aging work, and the commitment of our producers.
We hope you still appreciated its flavors and remain at your disposal to advise you on a format or aging that better meets your expectations.
Maison Agour Etxea
Thank you for sharing your opinion.
Our Ossau-Iraty AOP – Grand Affinage (1 kg) is a Protected Designation of Origin cheese, produced according to strict specifications, guaranteeing its origin, manufacturing method, and the quality of the milk used.
It comes from sheep primarily fed on grass and hay, respecting the traditional practices of the Basque Country and Béarn. Its long aging, carried out with care, requires time, expertise, and controlled conditions to develop all its aromatic richness and texture.
The price thus reflects the quality of the raw materials, compliance with AOP standards, the aging work, and the commitment of our producers.
We hope you still appreciated its flavors and remain at your disposal to advise you on a format or aging that better meets your expectations.
Maison Agour Etxea
J
Rating: 4 out of 5
Perfect delivery
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M
Rating: 4 out of 5
I love Pikkora but especially when they are not overdone, I would have preferred to receive them firmer.
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Response from Maison Agour
Madame Herblot,
We sincerely thank you for your feedback and for your loyalty to Pikkora, of which we are delighted to know that they are among your favorite cheeses.
We take note of your comment regarding the aging process. Since Pikkora are living cheeses, their texture can evolve depending on the period and the conditions of storage and transport.
During your next order, do not hesitate to contact us so that we can, as far as possible, guide you towards cheeses that better meet your expectations.
We will be happy to assist you again.
Best regards,
Maison Agour Etxea
We sincerely thank you for your feedback and for your loyalty to Pikkora, of which we are delighted to know that they are among your favorite cheeses.
We take note of your comment regarding the aging process. Since Pikkora are living cheeses, their texture can evolve depending on the period and the conditions of storage and transport.
During your next order, do not hesitate to contact us so that we can, as far as possible, guide you towards cheeses that better meet your expectations.
We will be happy to assist you again.
Best regards,
Maison Agour Etxea
P
Rating: 3 out of 5
Some products arrived in crumbs
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Response from Maison Agour
Mr. Noel,
We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.
In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.
We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.
Best regards,
Maison Agour Etxea
We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer.
In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation.
We invite you to write to us at [email protected] specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only.
Best regards,
Maison Agour Etxea
A
Rating: 1 out of 5
Unfortunately very dissatisfied and impossible to reach you by phone and I left several messages
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Response from Maison Agour
Mrs. Musolesi,
We are sincerely sorry for your dissatisfaction and for the difficulties encountered in reaching us by phone.
This situation does not correspond to the level of service we wish to offer.
In order for us to quickly address your case and provide you with a solution, we invite you to contact us by email at [email protected], specifying your name and your order number. We will get back to you as soon as possible.
Best regards,
Maison Agour Etxea
We are sincerely sorry for your dissatisfaction and for the difficulties encountered in reaching us by phone.
This situation does not correspond to the level of service we wish to offer.
In order for us to quickly address your case and provide you with a solution, we invite you to contact us by email at [email protected], specifying your name and your order number. We will get back to you as soon as possible.
Best regards,
Maison Agour Etxea
G
Rating: 3 out of 5
Not convinced by the texture of sheep's cheese associated with Espelette pepper in puree.
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Response from Maison Agour
Mr. Nicolay,
We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.
This recipe has a very particular character, and we completely understand that it may not suit all tastes.
However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.
We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.
Best regards,
Maison Agour Etxea
We are sorry to learn that the combination and texture of our sheep's cheese with Espelette pepper in puree did not convince you.
This recipe has a very particular character, and we completely understand that it may not suit all tastes.
However, we thank you for taking the time to share your feelings, as your feedback helps us better understand our customers' expectations.
We remain at your disposal at [email protected] if you wish to specify further what you disliked (texture, intensity of the pepper, balance in the mouth), so that we can take it into account.
Best regards,
Maison Agour Etxea
D
Rating: 4 out of 5
Good evening products, too bad there was this late delivery
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Response from Maison Agour
Mr. Gach,
We are pleased to know that you liked our products, and we are sincerely sorry that the delivery arrived too late. This situation does not correspond to the experience we wish to offer.
We inform you that delivery times may vary depending on the handling and processing by the carrier, especially during peak periods. However, we regret this delay and the inconvenience caused.
We remain at your disposal at [email protected], if you wish us to check the tracking of your order (by specifying your order number).
Best regards,
Maison Agour Etxea
We are pleased to know that you liked our products, and we are sincerely sorry that the delivery arrived too late. This situation does not correspond to the experience we wish to offer.
We inform you that delivery times may vary depending on the handling and processing by the carrier, especially during peak periods. However, we regret this delay and the inconvenience caused.
We remain at your disposal at [email protected], if you wish us to check the tracking of your order (by specifying your order number).
Best regards,
Maison Agour Etxea
F
Rating: 4 out of 5
SATISFIED WITH THE CHEESE, I HAVE NOT YET TASTED THE COOKED DISHES
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Response from Maison Agour
Madame Benoit,
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
We are delighted to know that you are satisfied with our cheeses.
We hope that the cooked dishes will please you just as much during the tasting.
We remain at your disposal at [email protected] if you have any questions or if you wish to share your opinion after tasting.
Best regards,
Maison Agour Etxea
P
Rating: 4 out of 5
Satisfied with Agour products despite the delayed delivery by DPD without reason and without response from the Agour site.
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Response from Maison Agour
Mr. Javelaud,
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
We are pleased to know that you are satisfied with our products, and we thank you for your trust.
However, we are sorry for the delivery delay encountered with DPD, as well as for the lack of response that may have given you the feeling of not being supported. This situation does not correspond to the level of service we wish to offer.
We remain at your disposal at [email protected] if you wish us to verify your file (by indicating your order number), in order to understand the origin of the delay and provide you with a more precise response.
Best regards,
Maison Agour Etxea
F
Rating: 4 out of 5
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
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C
Rating: 1 out of 5
The tommette is not great, plus 695g instead of the minimum 750g.
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Response from Maison Agour
Madame Marty,
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
A
Rating: 1 out of 5
Very good, I love sheep cheese.
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P
Rating: 3 out of 5
Once it leaves your place, you manage nothing. The delivery location was changed without my intervention, and it was no longer your responsibility according to you... Instead of going next to my house, I had to cross all of Marseille.
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Response from Maison Agour
Mr. Miras,
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
L
Rating: 4 out of 5
Delivery deadline not respected
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Response from Maison Agour
Mr. Le Moël,
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
O
Rating: 3 out of 5
In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.
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Response from Maison Agour
Mr. Ducros,
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
H
Rating: 1 out of 5
Hello, nothing against you, just the delivery which was a nightmare. They told me I was delivered when I was not, after several calls to the delivery company who could not find my package. I received it after 1 week. Anyway, your product is good.
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Response from Maison Agour
Mr. Duverlie,
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
P
Rating: 1 out of 5
Your carrier DPD is an obvious hindrance to the development of your online sales, if I were you I would try another one that will deliver your orders on time! In any case, I will not order from you again as long as DPD is the one delivering.
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C
Rating: 4 out of 5
I am a bit disappointed with my last order regarding the goat cheese, it has no taste
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P
Rating: 3 out of 5
Hello, my cheese was very damaged at the crust level... almost 1 cm of the cheese was black.
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L
Rating: 4 out of 5
Very good product.
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R
Rating: 1 out of 5
Terrible, I am still waiting for my refund for my cooler, you never respond
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G
Rating: 1 out of 5
nothing to report shipment / tasting / perfect. I recommend and I will order again. "Lescinqsources.com" Garance Denaux
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M
Rating: 3 out of 5
Received whole fromages at 26 euros that I did not eat... it was old and strong. The Ossau Iraty was good hence the average rating.
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E
Rating: 4 out of 5
The only inconvenience was not being delivered to the initial pickup point.
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D
Rating: 4 out of 5
Perfect, still so good!!
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G
Rating: 4 out of 5
Disappointed by the Basque cake at La crème. Rather good in taste but a problem with the texture.
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D
Rating: 4 out of 5
Quality products, careful packaging and delivery times respected.
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P
Rating: 4 out of 5
Everything is fine except for the delivery. 7 days to receive. Useless carrier.
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J
Rating: 4 out of 5
Excellent product, but the shipping took much longer than a week.
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I
Rating: 1 out of 5
I bought 3 different cheeses. Well, 2 were fine, but one of them arrived fermented and with a rotten smell. I don't know if it came like that from the store or if the cold chain was not maintained during transport. Also, I sent an email explaining what happened a week ago and they haven't replied to me at all. Terrible after-sales service, considering it's not my fault to receive the cheese in bad condition.
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H
Rating: 4 out of 5
I love this cheese.
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A
Rating: 4 out of 5
Hello, the package is for Christmas. I haven't opened it. I'll keep you updated. Best regards
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J
Rating: 1 out of 5
I have sent you several emails with photos about the arrival of the shipment, which has been unfortunate, and you still haven't replied to me. What are you waiting for?
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Response from Maison Agour
Sir,
We thank you for your comment and sincerely apologize for the inconvenience caused by receiving your package.
Our cheeses are artisanal and delicate products and, despite all the precautions we take, they can unfortunately suffer some damage during long-distance transport, especially from Spain.
After receiving your message, our after-sales service immediately took care of your request. The damaged products have been resent as soon as we received your return to ensure your full satisfaction.
We appreciate your trust and remain at your disposal for any further inquiries.
Sincerely,
Maison Agour Etxea
We thank you for your comment and sincerely apologize for the inconvenience caused by receiving your package.
Our cheeses are artisanal and delicate products and, despite all the precautions we take, they can unfortunately suffer some damage during long-distance transport, especially from Spain.
After receiving your message, our after-sales service immediately took care of your request. The damaged products have been resent as soon as we received your return to ensure your full satisfaction.
We appreciate your trust and remain at your disposal for any further inquiries.
Sincerely,
Maison Agour Etxea
A
Rating: 4 out of 5
Incomplete order upon delivery. I had to pay the shipping fees for the second part of my order!!!
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Response from Maison Agour
Mr. Lycops,
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea
Thank you for your message.
We apologize for this incident during the delivery of your order.
Following your report, we had offered to resend the missing cheese at our expense, but you preferred to receive a credit.
Thus, during your next order, the usual shipping fees applied, the credit being deducted only from the amount of the products.
We hope this explanation will provide you with more clarity.
We remain at your disposal for any further requests.
Best regards,
Maison Agour Etxea