Customer reviews of Maison Agour

Hello, Thank you for your feedback. We are sorry to hear that you were surprised by the shelf life of the tommette received. To clarify, this is a best before date (BBD) and not a use by date (UBD). The BBD indicates until when the product retains its optimal qualities, but the cheese remains perfectly consumable beyond this date. Best regards, The Agour team.

Hello, Thank you for your comment. We are glad to know that you liked the cheeses and that the delivery was made correctly. We understand your concern regarding the weight and size of the cheeses. We are working to offer options for smaller pieces and chunks, but due to high transportation costs, it is not always profitable for us to offer products below a certain weight. However, we assure you that we are considering ways to adjust our options to better meet our customers' needs. We would greatly appreciate it if you could reconsider the rating you gave us. Although we understand your point of view, a 3-star rating, given that the products and service have been satisfactory, does not fully reflect our intention to improve and provide the best possible experience. Thank you again for your suggestions and for your understanding. Regards, Agour.

Jam and chili jelly too sweet. It feels expensive for sugar. Disappointing cheese, not very tasty.

The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.

I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.

Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.

Hello, Thank you for sharing your experience. We are sincerely sorry for this experience. We understand how frustrating this can be, and we apologize for this incident. We are glad that your complaint has been resolved to your satisfaction and that you appreciated the commercial gesture offered. Your satisfaction is our priority, and we are doing everything we can to continuously improve our service. We take note of your comment regarding the hours of our customer service. We will ensure that this information is clearly indicated on our site to avoid any future confusion. Thank you for your patience and understanding, and we hope to have the opportunity to serve you again under the best conditions. Best regards, The Agour team.

Hello, Thank you for contacting us and sharing your experience. We are sorry to hear that your last order of Ossau-Iraty did not meet your satisfaction. Our cheeses, as you know, are living products with natural rinds that can sometimes show variations in appearance, particularly in terms of thickness. This is part of our commitment to producing high-quality cheeses without using artificial techniques. We have taken your comments and the photos you sent us into account. Upon review, it appears that the rind of your cheese was indeed thicker than usual. However, this variation is normal and does not affect the quality of the cheese. We understand that this may have surprised you, especially if you are used to receiving cheeses with a thinner rind. We would also like to emphasize that transport is indeed always a bit long in Spain, but it is in no way responsible for this thicker rind than usual and that the cheese was perfectly consumable. Best regards, The Maison Agour team.

Thank you very much for your feedback and for highlighting the quality of our products. We are delighted to know that you appreciate what we offer. We sincerely apologize for the delivery delay you encountered. Indeed, due to the many public holidays and long weekends in May, our shipping time was exceptionally longer than usual. We understand how important it is to receive your order quickly, and we regret this setback. We are constantly working to improve our distribution services to avoid this type of inconvenience in the future. We hope this experience will not affect your trust in our products and our service. Best regards, The Agour team.

Hello, Thank you for your message, and we fully understand your frustration regarding the delivery delay of your order. Due to logistical issues with the carriers and the public holidays in May, some of our orders unfortunately took longer than expected to arrive. We are sincerely sorry for this and completely understand your dissatisfaction. To remedy this situation and ensure that you receive your products in the best conditions, we have taken corrective measures. We have reshipped your order via Chronofresh, our premium delivery service, to guarantee you secure delivery. We hope this solution has brought you satisfaction and that you enjoyed our products. We thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly. Best regards, The Maison Agour team.

Hello, Thank you for your patience, and we fully understand your disappointment regarding the delay in delivery of your order. Due to the public holidays in May and the issues encountered with our carrier DPD, your order unfortunately took longer than expected to arrive. We sincerely apologize for this. To remedy this, we have decided to resend your package via Chronofresh to ensure that you receive your products in the best possible conditions. We hope you were able to receive and enjoy our charcuteries and that they fully satisfied you. We would be very grateful if you could update your review to share your complete experience, including the resolution we provided. Your feedback is very important to us and our future customers. Thank you again for your understanding and trust. Best regards, The Maison Agour team.

Hello, Thank you for your feedback, and we are delighted to hear that you enjoyed our cheeses. We would like to apologize for the delivery delay of your order. Due to public holidays and long weekends, our shipments have indeed been delayed in recent days. We sincerely regret this setback and assure you that this is an exceptional situation. We are doing everything we can to ensure that our usual delivery times are respected and that our products arrive at your home in the best possible conditions. We thank you for your understanding and hope to continue to satisfy you with our products in your future orders. Best regards, The Agour team.

Thank you for taking the time to leave us feedback on your experience. We are sincerely sorry that your last order did not fully satisfy you. At Maison Agour, we strive to provide our customers with an exceptional shopping experience with every order. Your feedback is valuable to us and allows us to continuously improve. If you wish, we would be happy to learn more about your experience to better understand the areas for improvement. Please feel free to contact us by email at [email protected]. We sincerely hope you will give us another chance to demonstrate our commitment to providing you with quality products and services. The Maison Agour team.

Hello, Thank you for your feedback and your positive comments about our products. We are delighted to know that you are satisfied with their quality. Regarding your concerns about DPD's delivery service, we are sorry to hear that you have encountered delivery issues. We fully understand the importance of reliable and timely delivery for a pleasant shopping experience. As an alternative solution, we already offer the Chronofresh delivery service. We are in close contact with our delivery provider to resolve the issues encountered and improve our service. We take your suggestion to change delivery providers seriously and will evaluate this option to ensure a better delivery experience for our customers in the future. Thank you for bringing your concerns to our attention, and we apologize for any inconvenience this may have caused. We are committed to taking the necessary steps to improve our delivery service. Please feel free to contact us if you have any other questions or concerns. Best regards, The Agour team.