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E
Rating: 4 out of 5
Excellent cheese, Bayonne ham too strong for our taste, and really too thick slices.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Some ambiguities to clarify.
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S
Rating: 4 out of 5
I recommend.
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N
Rating: 3 out of 5
A bit disappointed nonetheless, I expected more seriousness, no cooling bag replaced by a pork pâté, delivery scheduled for Tuesday arrived on Friday after a call to DELPHINE who was very responsive, nothing to say, moral of the story the crottins are to be eaten with a straw all melted, disappointment otherwise we tasted the fillet and the ham very good.
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P
Rating: 3 out of 5
Hello, the products were well packaged and correspond to my wishes. However, the transport by private courier is deplorable. I waited at home for delivery. Finally, without warning during this wait, I was delivered to a relay point. Waste of time, buying metro tickets... Deplorable service and without the expected friendly exchange.
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P
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
Our first order on the AGOUR company's site went well. The products are good. We can recommend this site.
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J
Rating: 4 out of 5
In Euskara or Spanish, we do not know French and thank you.
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L
Rating: 3 out of 5
Not very readable.
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Response from Maison Agour
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.
C
Rating: 3 out of 5
Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.
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Response from Maison Agour
Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.
G
Rating: 4 out of 5
The site is clear, the order is easy
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P
Rating: 4 out of 5
The quality is there!! well done!!!
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F
Rating: 3 out of 5
Very good cheese, espelette pepper pâté so-so, I am still looking for the pepper and it feels too industrial, the dry sausage with espelette pepper average quality in terms of meat lacks passion inside. Correct sliced charcuterie.
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Response from Maison Agour
Hello, we are delighted to hear that you enjoyed our cheeses. However, we regret that our products made with Espelette pepper did not fully meet your expectations. Your feedback regarding the pâté, dry sausage, and the quality of the meat will be taken into account to improve our products. We are constantly working on enhancing our range, and your observations help us identify areas where we can progress. We hope you will continue to explore our selection of products and find other items that better match your tastes. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future. The Agour team.
J
Rating: 4 out of 5
The navigation on the site is well done. The delivery and its tracking are exemplary. Fast and secure delivery. The products I bought are all of quality, both the sausages and the cheeses. I started with a discovery idea and have since been convinced by the quality of the products. Well done! The prices are in a high category, but that's the price of quality.
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A
Rating: 4 out of 5
Bizz
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A
Rating: 4 out of 5
Very good Bayonne ham. The rosette is good. Good quality. Thank you.
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A
Rating: 3 out of 5
From the product designation point of view, I would have liked: 1 - The mention of fresh product on the shipping carton so that it is identified as such by logistics (delivery person and reception point). This allows for better storage conditions. 2 - The Basque country ham purchased is really very salty, which overshadows the quality meat. If this is normal, I would have liked it to be mentioned in the product description. I use this ham for cooking because it is impossible for me to eat it as is due to a too high salinity level. 3 - The cheese is top-notch. The quality is superior.
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A
Rating: 4 out of 5
14/20
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A
Rating: 4 out of 5
Fast delivery. Perfect packaging. The only small downside, in the product photo, it was indicated that it was a 2009 wine which is an excellent vintage, whereas upon delivery it was a 2018 vintage which is acceptable.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 3 out of 5
Don't ruin your cheeses with Espelette pepper, it's frankly not good
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Response from Maison Agour
We thank you for sharing your opinion on our cheese with Espelette pepper. We are sorry that you did not enjoy this variety, it is true that this combination is uncommon. Your opinion is important to us, and we understand that tastes vary from person to person. We would be happy to help you discover other cheeses from our range that might better match your preferences during your next purchase. Thank you for your loyalty.
F
Rating: 3 out of 5
One of the two hams arrived with the vacuum seal broken. This is not very pleasant because it forces you to consume the product quickly.
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A
Rating: 4 out of 5
Satisfactory
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A
Rating: 1 out of 5
The delivery times are not respected even though there is an important payment option for delivery fees for delivery within 48 hours, but this is not the case in reality. So very, very disappointed...
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Response from Maison Agour
Indeed, we ensure delivery within 24/48 hours from the shipment of the package, and we clearly specify this in the presentation text of each carrier. Depending on the period or the selected products, the order preparation time may be a bit longer than usual. Nevertheless, we strive to always ship orders as quickly as possible. We understand that the delay was not suitable for you, but we reacted very quickly once you expressed your dissatisfaction.
A
Rating: 4 out of 5
Only in French.
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A
Rating: 4 out of 5
Very good site, easy to access and fast delivery.
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A
Rating: 1 out of 5
The site itself is fine, but the big problem is the quality of the cured ham aged 9 months. This is the second order I have made. The first was not conclusive at all (excessively salty ham), but this time it's a disaster. I wanted to take a slice at noon and it is all white as if coated with a layer of talc and still too salty. I do not recommend this company and will not order anything again. I will throw away this quarter of inedible ham. It serves as a lesson and makes me wary of so-called rewards!!! The tasters should have consulted our grandparents who knew how to make real and good ham.
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A
Rating: 4 out of 5
This time there was a problem with the delivery but AGOUR offered me a discount on the next order.
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A
Rating: 3 out of 5
I saw the cold chain logo, but I thought that during the transport of sensitive materials, the eutectics were included in the price! Why receive spoiled goods, which happened for the coche ham, but not for the smoked pieces. Do you not have an obligation to ensure the cold chain?
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A
Rating: 3 out of 5
A bit young and small, a lot of fat and very salty otherwise good packaging and delivered within 5 days thank you in short for 40€ 70% satisfied^^
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A
Rating: 4 out of 5
Nothing to report. Nothing to report
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A
Rating: 4 out of 5
Quality product...very good
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A
Rating: 4 out of 5
Everything went well, but... I appreciated less the mention for the cheese '...to be consumed before 28/03/2023'! Too short a deadline compared to the purchase date! For the excellent cake: it would be better protected in a more rigid box to avoid breakage! Don't take this as a complaint but as a personal opinion!
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A
Rating: 1 out of 5
Even if these products are not made by you and you are only the distributors, I do not accept to pay 50% more than at the producer itself. For this reason, even if some of your products interest me, I will not order anything from you anymore and your €5 discount will not change anything. Best regards
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A
Rating: 4 out of 5
Very complete, clear and precise site, which showcases the proposed products very well!
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A
Rating: 4 out of 5
Keep it up
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A
Rating: 4 out of 5
Very convenient to order online, delivery is fast, good service and perfect packaging.
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A
Rating: 4 out of 5
Fast delivery and serious packaging
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good and especially responsive
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