English 
A
Rating: 4 out of 5
No comment
Translated reviews
Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Package very poorly made, half torn
Translated reviews
A
Rating: 4 out of 5
Very good products. Serious follow-up, fast shipping. However, a significant increase compared to last year has slowed us down in our orders.
Translated reviews
A
Rating: 3 out of 5
Nothing to say about the product, but you should change the delivery company. We had difficulties communicating with the delivery company to access the package.
Translated reviews
Response from Maison Agour
Hello, we offer three different carriers to allow customers to choose the carrier of their choice. Unfortunately, after working with several carriers, we realize that they are all the same and none stand out for impeccable service... During the end-of-year holidays, problems multiply and many customers suffer, to our great disappointment. Next time, we advise you to opt for the chronopost carrier, which is still more serious than its competitors. Happy holidays from the Agour team. Louise.
A
Rating: 4 out of 5
To say more is not possible for me, it was a gift for a relative... no feedback..
Translated reviews
A
Rating: 3 out of 5
Impeccable for a holiday gift
Translated reviews
A
Rating: 4 out of 5
perfect
Translated reviews
A
Rating: 3 out of 5
The site is clear, easy to use, you want to buy....
Translated reviews
A
Rating: 4 out of 5
Very good, impeccable service, careful and attentive. I recommend!
Translated reviews
A
Rating: 4 out of 5
Order as expected and sent on time. Product always of excellent quality: to recommend without reservations
Translated reviews
A
Rating: 1 out of 5
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
Translated reviews
Response from Maison Agour
Package arrived well and very quickly
A
Rating: 4 out of 5
Delivery not in accordance with our order
Translated reviews
A
Rating: 3 out of 5
Hello, indeed the Christmas period is a time when carriers are quite unpredictable.. Unfortunately, we can't do much about it.. We work with TNT because it is one of the only carriers offering such fast delivery (24h), essential for our products. We also work with Chronopost which also offers delivery in 24h, in refrigerated trucks but the price is not the same, a delivery via Chronopost costs us about €20 per package. Next time, opt for this carrier to be sure not to have other issues.
Translated reviews
Response from Maison Agour
Everything was perfect, the cheeses and the delivery
A
Rating: 4 out of 5
Good products obviously, too bad it wasn't indicated during the order that the expiration dates are very short! 15 days to a month is not pleasant for so many kilos of cheese and cold cuts... knowing this, we would have spread our purchases.
Translated reviews
A
Rating: 4 out of 5
I received the package all torn with just simple tape around it. Apparently, it had been opened. Well, the ham was normal. Very good, we tasted it but disappointed with this delivery especially for food;
Translated reviews
Response from Maison Agour
Hello, I understand your disappointment. Unfortunately, despite all the care we take in preparing our packages, the carriers are quite careless and sometimes damage the packages to unacceptable levels. I am, however, glad that you received the complete package and especially enjoyed the product! Sincere apologies, Vincent
A
Rating: 4 out of 5
I regret that the promo codes offered when giving feedback do not work on the next orders.
Translated reviews
A
Rating: 4 out of 5
After an unfortunate mishap with the order regarding shipping, I finally received my order. The products are excellent. I do not regret ordering despite everything. The Basque cake is just as I remember from my childhood (being Basque myself). Now I just need to make a raclette to test the kit of 3 cheeses and the one with Espelette pepper. My husband, a big fan of sausage, loved the one we received. I take away one star not for the quality of the products, but for the troubles with the order.
Translated reviews
A
Rating: 4 out of 5
I just ordered, I can't give a review for now, so I'm waiting for the delivery, thank you.
Translated reviews
A
Rating: 4 out of 5
Great packaging... and with ice packs! But I haven't tasted it yet, looks good visually; Thank you.
Translated reviews
A
Rating: 4 out of 5
Overall okay.
Translated reviews
A
Rating: 3 out of 5
Fast delivery in 24 hours, however, there was a problem finding the address by TNT. They didn't call even though we asked them to because our address is not easy to find. Change the carrier!!! Big stress because it was a birthday gift! Not easy to reach you by phone either, but with persistence, we manage. However, good order tracking.
Translated reviews
Response from Maison Agour
Hello, unfortunately, carriers are sometimes unpredictable and quite difficult to manage. Fortunately, everything ended well and I hope the gift was appreciated!
A
Rating: 4 out of 5
REGULAR CUSTOMER SO SATISFIED.
Translated reviews
A
Rating: 4 out of 5
Completely satisfied!
Translated reviews
A
Rating: 3 out of 5
Fast shipping, but the box arrived damaged. However, the ham was well protected.
Translated reviews
Response from Maison Agour
Hello, we are sorry for this incident which is unfortunately not our responsibility. Carriers are sometimes not very concerned about the condition of the parcels. We hope that the products met your expectations!
A
Rating: 4 out of 5
Very good, good product and well packaged.
Translated reviews
A
Rating: 3 out of 5
For customer service, it's not great, they don't respond to emails, nor to phone calls, and for the message left with the shipping service, I'm still waiting... Too bad!
Translated reviews
Response from Maison Agour
Hello, we are sorry, our customer service manager was on vacation at that time... That's why your requests went unanswered. We hope that the products received met your expectations and that the tasting was good!
A
Rating: 4 out of 5
Hello, the access site (cheese, ham icons, etc.) needs to be improved in terms of choice visibility... I didn't instinctively guess that they were choice icons and for a second time I searched a bit... There need to be icons that stand out... In white, one might simply think they are a form of summary... Otherwise, once in the choice, it's very clear (in my humble opinion!!) we have everything, the weight, the price per portion, per kg, and the product details... And the best for last: very good quality products and delivery within 24/48h max, a guarantee of quality... I'll allow myself a small reproach: maybe free delivery at a slightly lower price... Thank you Agour!!
Translated reviews
A
Rating: 4 out of 5
Parcel received with ice packs (to maintain freshness) very satisfied with the order.
Translated reviews
A
Rating: 4 out of 5
For the cheese it's 5, for the speed it's 3, I cut the pear in half I give it 4
Translated reviews
A
Rating: 4 out of 5
the site is a plus on the delivery diversity, top on the deadlines, excellent product.
Translated reviews
A
Rating: 4 out of 5
Pleasant navigation on the site. Delivery to the pickup store without any problem. Very pleasant merchant.
Translated reviews
A
Rating: 4 out of 5
Excellent
Translated reviews
A
Rating: 3 out of 5
Disappointed by the delivery method. The plastic ice packs that accompany the cheese are non-recyclable waste. It's such a shame! A delivery service like Chronofresh is certainly more suitable for this type of product.
Translated reviews
Response from Maison Agour
Hello, Thank you for your feedback. We completely agree with you. That's why we offer Chronofresh among our transport methods. I invite you to select this carrier for your next order. Best regards, La Maison Agour
A
Rating: 4 out of 5
Fast delivery, good quality product
Translated reviews
A
Rating: 4 out of 5
Fast and careful delivery.
Translated reviews
A
Rating: 3 out of 5
Order not sent to the pickup point. Error on the product, porcini sausage, the sausage was made from sheep. However, nothing to say about the delay, about the freshness. The sheep cheese is very good.
Translated reviews
Response from Maison Agour
Hello. Indeed, this is an error on our part and we are sincerely sorry. I propose to add a sheep cheese sausage to your next order. You just have to remind us in the order comment and we will add it to the package. Hoping you enjoyed the rest of your order :)
A
Rating: 3 out of 5
Hello A bit cumbersome to obtain free delivery for 50 euros of purchase this morning.......At least 30 minutes spent on the site...
Translated reviews
Response from Maison Agour
We apologize for this small technical problem, we tried to resolve the issue as quickly as possible as soon as you notified us. We hope you enjoy our products.
A
Rating: 4 out of 5
very good
Translated reviews
A
Rating: 4 out of 5
Hello, first purchase, speed, discovery of the product, we liked it, will recommend again next month, shipping not discouraging, don't hesitate to get an idea and the products are quality, well packaged and arrived in less than 48 hours... freshness guaranteed... Thank you, see you soon
Translated reviews
A
Rating: 3 out of 5
Fast shipping and good products. Mistake made and very professional handling!
Translated reviews