Customer reviews of Maison Agour

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 2 045 published reviews
5 1 690 83% 4 198 10% 3 70 3% 2 35 2% 1 52 3%

Summary of reviews

The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2021
Parcel received with ice packs (to maintain freshness) very satisfied with the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2021
For the cheese it's 5, for the speed it's 3, I cut the pear in half I give it 4
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
the site is a plus on the delivery diversity, top on the deadlines, excellent product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2021
Pleasant navigation on the site. Delivery to the pickup store without any problem. Very pleasant merchant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2021
Excellent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Disappointed by the delivery method. The plastic ice packs that accompany the cheese are non-recyclable waste. It's such a shame! A delivery service like Chronofresh is certainly more suitable for this type of product.
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Response from Maison Agour
Hello, Thank you for your feedback. We completely agree with you. That's why we offer Chronofresh among our transport methods. I invite you to select this carrier for your next order. Best regards, La Maison Agour
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2021
Fast delivery, good quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Fast and careful delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2021
Order not sent to the pickup point. Error on the product, porcini sausage, the sausage was made from sheep. However, nothing to say about the delay, about the freshness. The sheep cheese is very good.
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Response from Maison Agour
Hello. Indeed, this is an error on our part and we are sincerely sorry. I propose to add a sheep cheese sausage to your next order. You just have to remind us in the order comment and we will add it to the package. Hoping you enjoyed the rest of your order :)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
Hello A bit cumbersome to obtain free delivery for 50 euros of purchase this morning.......At least 30 minutes spent on the site...
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Response from Maison Agour
We apologize for this small technical problem, we tried to resolve the issue as quickly as possible as soon as you notified us. We hope you enjoy our products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2021
Hello, first purchase, speed, discovery of the product, we liked it, will recommend again next month, shipping not discouraging, don't hesitate to get an idea and the products are quality, well packaged and arrived in less than 48 hours... freshness guaranteed... Thank you, see you soon
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2021
Fast shipping and good products. Mistake made and very professional handling!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2021
Nothing particular to say except that it's easy to find your way around
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
Good products, a bit heavy navigation to access the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
VERY GOOD PRODUCT I RECOMMEND THIS SELLER. THE CHRONOPOST FRESH DELIVERY IS A PLUS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2021
The delivery needs improvement
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Response from Maison Agour
Hello, Thank you for your review. What do you think we could improve? Thank you in advance for your suggestions, Vincent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
A bit disappointed with the ham. I will try once more.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2021
Everything was in accordance with my request, I will come to visit you as soon as possible during a stay in Itxassou at Anne Marie and Jean Jacques (Txistulari)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2021
Very good quality, and for the delivery correct.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
Package received today, fast delivery. However, regarding the products (sheep sausage, porcini mushrooms, chili) disappointing... The sausage itself clearly leaves something to be desired in terms of taste, it feels like eating a supermarket sausage. Having bought the same flavors in the Pyrenees, it's nothing compared to that! Very disappointed!
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Response from Maison Agour
Hello, Thank you for your review. Our sausages are generally very appreciated by our customers; I am sorry to read that this was not the case.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
Good however for the same product replacing two pages with one just by letting the customer modify whole cheese or quarter in a simple selection would make the order faster.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Disappointed by the lack of visibility on the delivery date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2021
Excellent in all areas.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
Very good cheese but far from my expectations given the exaggerated advertising.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
Your carrier is not a delivery person, he did not find my address. (a first) I had to go myself to the depot to pick up the package.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2021
Good item but shipping costs too high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2021
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Apart from the Blue, too aged, excellent product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2021
no problem with the quality of your products except the delivery which did not take place at my home but at a relay point with an email message that I was absent while I was there, bad faith of the delivery person
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2020
Everything went very well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
1 : I give an average rating because I received a different gourmet basket than the one I ordered.
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Response from Maison Agour
2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
4 : Very good overall - for all of us, the truffle cheese really needs to be reviewed!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.
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Response from Maison Agour
21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2020
24 : Good overall!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2020
29 : Well packaged, shipped on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
40 : Good products. Excellent value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
42 : nothing to say about the ordered products except for one that I would not recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
43 : Conforms to my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
45 : Excellent quality....
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