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Rating: 4 out of 5
Nothing particular to say except that it's easy to find your way around
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Good products, a bit heavy navigation to access the products.
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Rating: 4 out of 5
VERY GOOD PRODUCT I RECOMMEND THIS SELLER. THE CHRONOPOST FRESH DELIVERY IS A PLUS
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Rating: 4 out of 5
The delivery needs improvement
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Response from Maison Agour
Hello, Thank you for your review. What do you think we could improve? Thank you in advance for your suggestions, Vincent
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Rating: 4 out of 5
A bit disappointed with the ham. I will try once more.
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Rating: 4 out of 5
Everything was in accordance with my request, I will come to visit you as soon as possible during a stay in Itxassou at Anne Marie and Jean Jacques (Txistulari)
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Rating: 4 out of 5
Very good quality, and for the delivery correct.
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Rating: 3 out of 5
Package received today, fast delivery. However, regarding the products (sheep sausage, porcini mushrooms, chili) disappointing... The sausage itself clearly leaves something to be desired in terms of taste, it feels like eating a supermarket sausage. Having bought the same flavors in the Pyrenees, it's nothing compared to that! Very disappointed!
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Response from Maison Agour
Hello, Thank you for your review. Our sausages are generally very appreciated by our customers; I am sorry to read that this was not the case.
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Rating: 4 out of 5
Good however for the same product replacing two pages with one just by letting the customer modify whole cheese or quarter in a simple selection would make the order faster.
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Rating: 4 out of 5
Disappointed by the lack of visibility on the delivery date.
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Rating: 4 out of 5
Excellent in all areas.
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Rating: 4 out of 5
Very good cheese but far from my expectations given the exaggerated advertising.
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Rating: 3 out of 5
Your carrier is not a delivery person, he did not find my address. (a first) I had to go myself to the depot to pick up the package.
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Rating: 4 out of 5
Good item but shipping costs too high
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Rating: 4 out of 5
very satisfied
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Rating: 4 out of 5
Apart from the Blue, too aged, excellent product.
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Rating: 3 out of 5
no problem with the quality of your products except the delivery which did not take place at my home but at a relay point with an email message that I was absent while I was there, bad faith of the delivery person
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Response from Maison Agour
Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is an issue beyond our control and due to the TNT carrier. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. Your case is far from isolated. Indeed, some delivery people prefer to drop off several packages at a single relay point rather than go to each person's home. Although this technique is formally prohibited by TNT, some drivers unfortunately take this liberty. We hope that the products have given you complete satisfaction, Hoping you will count among our loyal customers, Vincent
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Rating: 4 out of 5
Everything went very well.
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Rating: 3 out of 5
1 : I give an average rating because I received a different gourmet basket than the one I ordered.
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Response from Maison Agour
2 : Thank you for your message. We completely understand your legitimate reaction. We will contact you by phone to see what happened. I hope, however, that the products inside the box were enjoyed by those who had the chance to taste them! Best regards, Vincent
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Rating: 4 out of 5
4 : Very good overall - for all of us, the truffle cheese really needs to be reviewed!
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Rating: 3 out of 5
20 : The products are of quality; however, I am extremely dissatisfied with the delivery. I was directed to a relay that does not have my order. No information from the carrier; Ultimately, the day after tomorrow, it was the contact from Agour who informed me of another address where to pick up my package. Of course, the products (the cheeses) suffered from this delay. I will not repeat the experience.
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Response from Maison Agour
21 : Hello, We sincerely apologize for this incident; we understand your legitimate disappointment! Unfortunately, this is a problem beyond our control and due to the carrier TNT. Despite all the care and heart we put into the development of our products, we are forced to outsource delivery. We are pleased to read that the products have given you complete satisfaction, We will contact you again to offer you compensation. Hoping you will count among our loyal customers, Vincent
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Rating: 4 out of 5
24 : Good overall!
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Rating: 4 out of 5
29 : Well packaged, shipped on time.
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Rating: 4 out of 5
40 : Good products. Excellent value for money.
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Rating: 4 out of 5
42 : nothing to say about the ordered products except for one that I would not recommend
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Rating: 4 out of 5
43 : Conforms to my order
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Rating: 4 out of 5
45 : Excellent quality....
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