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J
Rating: 5 out of 5
Not disappointed with the delivery
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 2 046 published reviews
Summary of reviews
The store consistently delivers cheese and related products that customers describe as delicious and repeatedly praised for taste and quality, with many noting a real enjoyment of variety such as cow cheese with summer truffle and Basque cakes. Delivery is frequently highlighted as fast and well wrapped, with multiple mentions of maintaining cold chain and secure packaging, and customers appreciate efficient service and careful handling. Customer service and reliability are reflected in positive remarks about responsiveness, professional handling, and dependable product quality, with customers returning for future orders and recommending the store to others.
Reviews 1, 3 and 5 stars
Reset filtersO
Rating: 3 out of 5
In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.
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Response from Maison Agour
Mr. Ducros,
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
T
Rating: 5 out of 5
very satisfying :) !!
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H
Rating: 1 out of 5
Hello, nothing against you, just the delivery which was a nightmare. They told me I was delivered when I was not, after several calls to the delivery company who could not find my package. I received it after 1 week. Anyway, your product is good.
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Response from Maison Agour
Mr. Duverlie,
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
D
Rating: 5 out of 5
Very good products
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P
Rating: 5 out of 5
Everything is perfect. Packaging, delivery time, quality products. Top.
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P
Rating: 5 out of 5
Very good cheese, delivered quickly.
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V
Rating: 5 out of 5
Everything was perfect: - online store - delivery time - quality and flavor of the products I will recommend, and I invite those who read this to order. Happy holidays
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J
Rating: 5 out of 5
Delicious cheese always of good quality
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C
Rating: 5 out of 5
5 stars for the excellent cheese, but zero for the carrier CPD, it harms you, you should change.
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P
Rating: 1 out of 5
Your carrier DPD is an obvious hindrance to the development of your online sales, if I were you I would try another one that will deliver your orders on time! In any case, I will not order from you again as long as DPD is the one delivering.
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D
Rating: 5 out of 5
Fast delivery, perfect packaging, excellent products
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A
Rating: 5 out of 5
Excellent cheese, thank you
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P
Rating: 5 out of 5
Fast delivery and very good products. Never disappointed.
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M
Rating: 5 out of 5
Excellent cheeses. Without hesitation, I would recommend.
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P
Rating: 3 out of 5
Hello, my cheese was very damaged at the crust level... almost 1 cm of the cheese was black.
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L
Rating: 5 out of 5
Very good
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R
Rating: 1 out of 5
Terrible, I am still waiting for my refund for my cooler, you never respond
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C
Rating: 5 out of 5
Hello, Product selection, Ease of ordering, quality of follow-up, quality of packaging, short deadlines and quality of products (blue sheep cheese, organic sheep cheese, chorizo, etc. ...) Great products Thank you
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D
Rating: 5 out of 5
Perfect customer service, high quality cheese, I recommend it one hundred percent
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A
Rating: 5 out of 5
Very good
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G
Rating: 1 out of 5
nothing to report shipment / tasting / perfect. I recommend and I will order again. "Lescinqsources.com" Garance Denaux
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P
Rating: 5 out of 5
Serious house!
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D
Rating: 5 out of 5
Impeccable I recommend this online store
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D
Rating: 5 out of 5
A great initiative for an exceptional cheese
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D
Rating: 5 out of 5
Everything was perfect
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F
Rating: 5 out of 5
perfect!
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M
Rating: 3 out of 5
Received whole fromages at 26 euros that I did not eat... it was old and strong. The Ossau Iraty was good hence the average rating.
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R
Rating: 5 out of 5
Good product and good service
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J
Rating: 5 out of 5
Very good cheese. Vacuum packed, well packaged. All positive. I recommend it to my friends.
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L
Rating: 5 out of 5
Satisfied with the product, the delivery time and conditions.
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P
Rating: 5 out of 5
Always satisfied and your cheese is always so good, happy end of year celebrations
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J
Rating: 5 out of 5
Excellent very respectable house
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C
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
excellent packaging
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G
Rating: 5 out of 5
Great, don't change anything, thank you for the little gift, I will taste it and get back to you if I like it.
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A
Rating: 5 out of 5
Delicious cheeses and impeccable delivery and tracking. Thank you.
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B
Rating: 5 out of 5
Very good cheese, I recommend a whole tomme soon.
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M
Rating: 5 out of 5
TTB
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C
Rating: 5 out of 5
Package received broken but fortunately refunded
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